we booked 2 weeks holiday at the bali hotel benamedna from 02/mayto 16may 2011. we booked a studio apartment for selfcatering. they sent us to a studio 300yds at least from the reception as my partner & I are both 79 I asked for disability acess as we both have walking problems Incidently this was done when the booking was made . when i complained we were given a twin bedded room nearer the reception. this had no facilitys for self catering at all, I went to reception and asked for teamaking facilities & was told i could hire a kettle . after some harsh words we were given a kettle.
We had to go out for meals, this cost us over £250 during the 2 weeks of our stay. I feel disgusted about this as we had already paid for a studio apartment, Ifeel we should get compensation for this.We had no fridge or cooking facilitys what so ever