The communication breakdown started before I was even hired. I was promised a call back for an interview and never got it. Called them to schedule and finally got in touch with someone saying they'd get back to me the following week. I was hired and told I'd be given info on training within the next week. I was not contacted for nearly two weeks so I called them again. It seems they lost my background check info and when they found it they forgot to contact me about setting up a training schedule. (Keep in mind I had already spend over $100 on phone equipment since it had to be on my desk by the start of training.)
Training was done at my state's minimum wage and took over a month to complete. My trainer was competent but the systems we were to use and the information we were given was out of date not to mention the fact we were unable to train for billing which is what 90% of our calls were on. Once I started taking live calls the communication ceased almost entirely. I had 4 different bosses in 6 months and never knew who to report to and every time I had to report anything such as missed time worked (I shall get to the technical issues in more detail later) it needed to be reported in at least three different places, none of which were easy to find on their webpage. We were placed on the phones after 2 weeks of our month long training due to high call volume for a product launch with no way to handle the issues that came up.
If we were unable to work our shift due to a problem with one of the company's systems we were told we'd be paid but this turned out to be a flat out LIE because in reality all technical issues caused by Alpine's systems were unpaid and we were still expected to work on getting them resolved. I started my shift PROMPTLY at the assigned starting time, ended exactly at the ending time and took all of my breaks and lunch EXACTLY on time yet some how lost at least 10 minutes every day from my pay as even being gone one second past when you're supposed to be back docks you 2.5 minutes and to be honest, when I have to use the bathroom I can't always time it perfectly!
Finally the ultimate communications breakdown occurred just before the end of my employment. I had been promised a 1 on 1 coaching and improvement session before I completed training. Nearly 8 months later I had not received any 1 on 1 time with any of my 4 different bosses when I was finally called aside by my boss... to be informed my performance wasn't good enough so I was being let go. That's right, the first feedback I EVER received in 8 months on the job was a layoff notice. I was told I'd work two more weeks to see if I could find a job internally. The next time I tried to log in for work I was locked out of the company system. I reported this to tech support who said they'd work on it and that was the last I ever heard from this company.