I have had a contract with this TOTALLY USELESS company for 2 years and have had exactly 4 months of happy service. When I was overseas I tried for 8 months to sort out a very basic request, with no joy. I sent emails backwards and forwards, no less than 35, lodged uncountable online requests, all of which were never acted upon. During the time I was away I was paying my bill every month in full, despite not being able to use my airtime. Out of desperation I advised them in writing that I would not pay another cent until someone attended to my grievances. STILL NO JOY?? Eventually I returned to South Africa and went to their head office and sorted things out with Karabo. The account outstanding was incorrect - they had billed me for 4 months on a data contract which I had cancelled. We came to an agreed amount owing and I paid this immediately, in full. My account remains in the legal department and I am hamstrung to do anything, such as query balances etc. Every time I phone i am told that i cannot be helped as my account is in legal??? On 7 April an agent in the legal department advised that my account would be moved from. I decided that I would port as i CANNOT BEAR TO HAVE ANY DEALINGS WITH THESE USELESS MORONS FOR ONE MORE DAY. I patiently waited to 14 May 2011, when my contract expires. I applied to Vodacom to port and was advised that they need a statement from Altech. I went to the Altech shop at Vodaworld, only to be told that my account is in legal and they cannot give me a statement and that I would not be able to port because of this??? I decided to rather just lose my number than have anything more to do with Altech. Today I applied for a new contract with another SP, only to be told that I have been blacklisted by Altech???????? WE ALL KNOW HOW DIFFICULT IT IS TO GET YOUR NAME CLEARED FROM ITC - AND THIS FOR A SITUATION THAT HAD NOTHING TO DO WITH ME BEING A BAD PAYER, RATHER ALTECH BEING AN ATROCIOUS, INCOMPETENT, MORONIC SERVICE PROVIDER. It is beyond my comprehension that a company like this can continue to do business. I have all my communications with them, as well as with Vodacom, whom I tried to enlist to help me. I would like to take this to Carte Blanche, the newspapers, the Ombudsman for the cellular industry, whomever I can to have these people taken to task. I have on numerous occasions complained to Vodacom Customer care and the agent has told me that they get so many complaints regarding bad service from Altech...surely they must be made responsible for the inefficiency??? If anyone else is prepared to sign a petition with me, please indicate so on this web site or mail me [email protected].

On the 16th of September 2010 I sent in an Apple I-Phone for repairs at Altech Autopage cellular, shop 34, Hillcrest corner, Hillcrest, KZN – job card no. 5218.
After a month has gone by I went back to the Autopage shop enquiring about the phone. The phone wasn’t ready. This was in October.
I went back again in November. I was told that the technician left the company/got fired? and asked me if they were supposed to repair the phone! (Why the job card then?) They will try to find my phone. I told the staff member at Autopage to get the phone back immediately either repaired or not.
Just before the December holidays I went back. Again they ask me the same question as before! They were still looking for the phone and used the excuse that there are so many cell phones in for repairs and put the blame on the previous technician.
During the second week of January 2011 I went to Autopage again. I was told that they lost my cell phone and that Autopage will replace it with a new one and that I must come back the next week.
I Went back the following Thursday. I was told that the cell phone hasn’t arrived yet and that it will definitely be at the shop the next Wednesday afternoon.
I went back on Thursday, 27th of January 2011. Again I was told that they still don’t have my new cell phone – they will call me...
On each occasion I left my contact number for them to contact me. Never has anyone from this shop ever contacted me to inform of any progress made and I’m still waiting... Therefore this complaint.
I experienced Autopage, Hillcrest as incompetent and their service worst than any government office.
Please help!

M Nel
cell no.: 0837935151

I requested a change on my line in March but was never done, so they overcharge me with R2000, they owe me R2000 but still does not want to activate my line

I have 2 cellphone accounts - 0833216630 and 0836082333 which expired 17.2.2008 and 15.3.2008 respectively.
These contracts were debited to my credit card account on a monthly basis - amount excluding out of contract calls was around R66 per month.
Autopage was advised by fax as required in terms of the contracts that I did not want to continue with these contracts - they sent sms confirming receipt.
They then proceeded to charge me the normal rates on the contracts and I have been overcharged for February and March to the tune of R400.
My bank has advised that they cannot stop these debits - it is between me and the merchant.
Despite at least 5 e-mails - 2 complaints lodged on the website and a 30 minute long distance call to their customer care line - I have had no reponse whatsoever to my grievance.
In the meantime they are merrily taking my money and I cannot even stop them!