My Nokia X3 was upgraded what I received November 2010 from above mentioned company. It is a contract cellphone. For some reason the battery starts to go flat after 2 hours of charging.
I sent the phone via Altech Autopage Vredenburg for repairs - under warranty. Two weeks later I received the phone back. After charging it for almost 9 hours during the night, the next day it was the same problem. The battery is dead. I took the cellphone back to Altech Autopage and explain the problem to them. They sent the phone back again for repairs. After almost 3 weeks I was contacted to come and collect the phone. It is repared. I charged the phone again for about 8 hours and the same problem occured. A invoice with no 11357226 for the amount of R368-09 was handed to me. I refused to pay it for the phone was still not working. I sent it again for repairs - invoice no 11368054 for the amount of R368-09. What am I to do now? I still have no phone working, the battery still go flat in a days time even if I am not using it. Altech Autopage says it is water damage but the phone was never near water from the day I received it. I am not going to pay for repairs that was not done and the phone is still under warranty. Can you please assist me in this matter for I don't know who else can help me.

Het al 3 Desember 2010 opgradeer en die papiere is daai dag geteken en goedgekeur, maar steeds wag ek vir die selfoon!! elke keer as ek gaan vra wanneer ek die foon kry, is daar n ander verskoning en word daar belowe die foon sal voor die einde van die week by my wees! dis vandag 19 Januarie 2011 en hier sit ek nogsteeds sonder die foon. nooit ooit in my lewe doen ek weer besigheid met hulle nie. dis verby pateties!!!

I have taken out a celphhone contract with Autoupage about 3 years ago, i used the phone for about 1 week, when it was cut - i sent consultants numerous correspondence and phoned the call centre a number of times, only to find out that they actually gave me and another person the same number . After numerous corespondence on the matter they still deducted the monthly service fee from me, and when i cancelled the agreement they told me a could not do this, seeing that the term of the contract was 24mnths - but still i had no joy out of this contract seeing that i could not use this number ( as it now belonged to a nother person, who actually admiteed to me when i phoned him on my number that he has been using this number for years already ) . Autpage has since listed me as i am refusing to pay any more money into an endless pit - i cancelled the conytract about a year ago and still they keep on sending me mail threatning to hand me over . I dont see how i can be expected to pay for a service i never received and i also want all the money taken from my bank account to be paid back to me and a letter to be sent to me appologizing for all the discomfort.

Celest van der westhuizen
072 865 8168

My cellphone was stolen on the night of 29 June 2010, and I phoned the Cape Town CBD office of Autopage to report it as such and get directions to their office to do a sim-swop. When arriving at the autopage branch, they said they cannot activate my sim until they have a copy of my green ID, which I emailed through to them at 15h00 that day. They also e-mailed me a blacklisting form that I requested. Upon receiving my account, I saw that in excess of R1000 of calls were made that day to Ethiopia. I phoned Autopage to query this, as these calls continued from 05h41 until 19h00 on 30 June. After two weeks of trying to speak to the correct person and getting "your query has been logged, our technical department will call you" I got a reply from one Sharon Salomon saying that because I called and went into an Autopage branch to report it stolen and I did not call the call center in Midrand, I am held responsible for the calls made that day. The Cape Town branch, when I contacted them, tells me to refer all my queries to the call centre. I have sent them copies of the email send on the 30th, which are CLEARLY evidence of reporting of my stolen cellphone, but they are saying that simply my report at the autopage branch is not sufficient enough to refund the monies deducted off my account for that day. Is there a lawyer out there willing do take them on? I do not care about the money at this stage, so whatever you get from them, you can keep - it is becoming a matter of principle and I despise the fact that this company simply reroutes you or ignores and hope that you will go away.

I had a contract with Altec Autopage which expired in May 2009.Due to poor service i decided to cancell the service they were rendering to me.On cancelling i was told that i will lose the number that i used until my contract expires.I was under the impression that since i had the number for the ful term of the contract then the number will be mine to be transfered to any other service provider i would like to move to?

Can someone help me in retaining my number.

Regards

Sipho