We got an upgrade and paid in an extra amount in to get a Nokia 6210 navigator with a 5 mpixel camera. Within 7 days of getting the phone the camera gave problems. We took it back and got a new phone. Within 7 days the phone gave the same problem. We took it back and got another phone. So finally after about 3 months we could eventually use the phone. Within the 1 year warranty the phone gave the same problem. We contacted Nokia and they said we need to go to Altech Autopage. We took the phone back end of Dec 2010. They said the repairs department opens on 4 Feb 2011. We told them that we do not want the same phone, because surely there is a problem with that make. Since then we have contacted them time and time again. They say that it is at a level 3 complaint. But today is the 21st of February 2011 and we still haven’t heard anything from them.