Altech Netstar
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Category: Services
Contact Information
United States
netstar.co.za
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Altech Netstar Reviews
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Manity
February 6, 2011
Netstar not accepting cancellation of contract
On the 12th of August 2009 I gave written notice of terminating my contract with Netstar as I have SOLD my car. The notice was faxed by Netstar Kimberley to the Bloemfontein office. On telephonic enquiry Netstar acknowledged the receipt of the fax and informed me that a last deduction from my bank account will be made by the end of September 2009. Subsequent to September more deductions were made and I had to request reversals of payment and also instructed the bank not to allow any further deductions from my bank account.
It appears that Netstar refuses to accept the termination of my contract although they have not informed me in writing of any reasons for not accepting the cancellation nor could they supply me of a copy of the contract andor relevant clauses that they seem to enforce inspite of having requested them to do so. In terms of my contract the company should be informed in writing one month in advance in case of a cancellation. Suffice to say is that Netstar is threatening with legal action for the amount of R291.66 an amount which is also to be disputed. The public should be made aware of the unethical manner of business practice by Netstar.
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Ramoke
January 14, 2011
Lack of service delivery from Altech Netstar
Three Altech Netstar devices were installed in Nov 2009 and a week later I found out that all three were faulty. I was told that new devices needed to be installed but it did not happen in November nor December. Only in January 2010, the new devices were installed. A few days later my account was debited for these devices. A few more days passed and again it was reported that all three devices were faulty. I was absolutely furious with Altech Netstar and to think that I was debited for something that did not even work! After many phone calls and nasty emails, Aven Pillay, Sales Executive at Altech Netstar sent me an email promising to cancel my contract, remove the faulty devices and reimburse me. This email was sent to me on the 12 Feb 2010. After numerous phone calls and more nasty emails, nothing happened! I need the faulty devices to be removed before another tracking company can install their devices but this does not bother Altech Netstar. In the interim, I am unable to track any of my vehicles if stolen or hijacked, thanks to Altech Netstar, their incompetent staff and faulty devices.
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Hamler
September 29, 2010
Guardian unit not activated for 7 days
I entered into a contract with Altech Netstar fin good faith for a Guardian unit for my daughter. This unit has not been activated for 7 days despite numerous calls to the Call Center. So much for activation within 24 hours on weekdays and 72 hours over weekends. Based on the service...oh let me re-phase lack of service. I am cancelling my contract. of which I have had no benefit. If activation cannot be done within 7days, how can I trust the response on a SOS in the event of an emergency.
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Meklevin
September 27, 2010
No reckon after 10 emails
Becasue I do not agree with their last 2 statements, I have been trying since 10 September to get a full reconciliation from their accounts department. I must have sent 10 emails and spoken to them twice, but still no recon. How difficult can it be, I do it for my clients, so what's the problem? If their accounts response time is this bad what can I expect if my car is stolen?
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Ember
September 24, 2010
I'm upset and frustrated, clearly honesty is not one of their corporate values
Yesteday afternoon Netstar mechanics came to my office park to install a new tracking unit into my car. When i went down to my car at 4:30pm on my way home, to my shock & bisbelief I discovered that my Polaroid driving sunglasses where missing from the armrest consul. What bothers me is WHY were the mechanics going through all the compartments in my vehicle, when their job is to install a unit in the dashboard?!!!
It's ironic how they install a unit to PREVENT theft and yet they help themselves to other peoples personal items - what the hell is wrong with these mechanics??!!!
I'm upset and frustrated, clearly honesty is not one of their corporate values. I want my glasses back!
Advice- Dont use Netstar, go with TRACKER!
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Mansine
September 7, 2010
Stay away from them
We have a netstar system that was changed from one vehicle to another in April this year. THe fitment was done by Autoradio Randburg who never sent the documents through, so we didn't get a certificate for the new vehcile. After months of trying to get autoradio to send the documents I contacted Netstar direct - what a useless bunch.
I got hold of Gert Johnson who had promised to get it all sorted out and all the documents were sent to him. After weeks of following up I get told he has passed away and no one else can help.
What on earth needs to happen for them to just do their jobs the first time.
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