We had an issue in December. Ireported it and the money withheld from my account was put back. I did name the branch manager. As a result she has put a hold on my account. No one else can move my money from savings to checking. When wrote a check to get the money into another account, after taking out the fees she bounced the check. Her retaliation is costing me cash flow. The fact the entire credit union now says they can't do anything is shocking.

She has in fact stolen my money. Successfully. Better than if she had a gun. Criminal - probably.

She needs to be removed, as does the assistants who are assisting her.

Attention Mark Hawkins / President and CEO Altura Credit Union

This is to complain regarding the

On 10-8-10 My Wife made a Deposit of $5, 000 to open a New Account. At the time in the Moreno Valley Branch I was treated with the upmost respect and consideration. Wow!! Hand Shake and Smiles even a Cup of Coffee. 1st Class Bull Shit!!!

I was told that we would have to wait (UP TO 9 DAYS) for the Funds to avail. Nice way to welcome $5, 000 Deposit a wait for that long!! Well we decided to do it since we where traveling, however at the 6th day we called to see if the funds could be avail since the check cleared 2 days prior and sure enough (NO RESPECT)!!

The 1st call to the Cust Ser Call Center was a (Joke)!! A lady Jeannine answered more or less (Ghetto Girl from the Hood)!! Rude and Arrogant!! No Class or Manners. This is not overstated

I was disgusted and had to demand a Supervisor (Silvia) which was regret. Who obviously thought she was the Boss!! While the whole time she’s reading a script to explain herself even a 5th grader can do better!!

We just asked for a Balance Check for Funds and her answer was we still had to wait for the 9 Days waiting time doesn’t make any sense at all, while we both where on the phone Silvia decided to Red Flag our account because we insisted on getting some answers.

Silvia blocked our account and made show our ID’s again in the branch because she didn’t like our phone call. What a Joke!!

This Credit Union seriously made a mistake doing that to us. There was no reason or cause to act like that.

I had to call Mark Hawkins (CEO) for this and all they can come up with some Crap about Bank Security and Protocols. So Stupid!! I requested to close the account simply for this lack of common sense and the response I get is lack of care.

Nonetheless I will Never do business again with (Fucked Up Ass Bank) No Way. Bad People, Bad Business, Bad Customer Service.


Stay Away.

Sincerely,

Wesley Benton

Altura Credit Union is the king of NSF ripoffs. They say they are non-profit, but that is not true. They are always looking for ways to charge you some type of fee or debit your checking account before crediting any deposits you do to charge NSF fees. This needs to be regulated not in this economy, family's are trying to survive.

Altura Credit Union already closed some branches due to there poor customer service and lack of care with dealing with customer.

If you plan to open a checking or savings watch out because I assure you they will get you sooner or later, it don't matter if your a master at balancing your account.

THEY ARE WATCHING EVERY MINUTE TO TRY GET YOU.

SEIU members beware!

Altura Credit Union

Not Rated Not Rated | Write a Review
2847 Campus Parkway,
Riverside, CA 92507