Hi I am Saurabh and this is a letter that was sent by me to the SBI Credit card department. This contains my bad experience with this bank. i have been victimised for showing being honest to the bank and the debt taken. Kindly go through the following:

To,
American Express Bank
Delhi-110001

Subject: Surrender of Credit Card No.376939900891008


Dear Sir,

This is in regards to the conversation I had with your Customer Care Executive, who confirmed me that I am liable to pay an amount of Rs.15000 (approx.) to your bank.
Which includes Credit Card’s costing (Rs.2500), which was earlier told to be free of cost.

I would also like to tell you that in the previous days, I was been harassed by your recovery agent on phone, the person tend to nasty on phone which included abusive words also. The confirmation of which can be done by conversation’s recording
That I have made.
I shall inform you that I was eligible enough to take your services to a full stretch after this evidence, and bring it in the eyes of law. Its not that I was not willing to repay the money, but was not in a position to do so.

Also, I was been cheated in respect to the Card limit. It was told to me that the Card limit is Rs.50000, but this was changed to 13000 without a prior intimidation to me.
I am really disappointed with the lethargic and careless services being provided to your customers.

Finally, I must inform you that the actual amount that I am supposed to pay is Rs.8100 only, on which your Bank has levied card costing (I was told its free of cost) and some other charges that are fictional to me.
To which I am attaching a cheque that contains the amount that I am actually supposed to pay i.e. Rs 8100, further to which I am surrendering my card also.

Hope you work better at least in this respect.


Thanks & Regards,



Saurabh Kumar Ashish

E-84, Ground Floor,
Sector-20,
Noida.
Mob: 9313244765