BBB Reliability Report for
Amadeus Home Music School, LLC BBB Rating F


Ratings Explanation BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
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Find out more about this business:

BBB Accreditation
BBB Rating
Business Contact and Profile
Products and Services
Business Management
Additional Locations and Phone Numbers
Customer Complaint History
Government Actions
Advertising Review
Mis-use of BBB Name
BBB Copyright and Reporting Policy



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BBB Accreditation

This business is not a BBB Accredited Business.

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BBB Rating

Based on BBB files, this business has a BBB Rating of F.

Reasons for this rating include:
•Number of complaints filed against business.
•Failure to respond to complaints filed against business.
•Number of complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
Click here for an explanation of BBB Ratings


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Business Contact and Profile

Name: Amadeus Home Music School, LLC
Phone: (973) 489-2211
Fax: (973) 660-0108
Address: 439 West Shore Trail

Sparta, NJ 07871
Website: www.music-housecalls.com
Original Business Start Date: January 2003
Principal: Mr. Michael Lawson, President
Customer Contact: Mr. Michael Lawson, President - (877) 537-7660
Entity: Corporation
Incorporated: January 2003, DE
TOB Classification: Music Instruction-Vocal, Music Instruction-Instrumental
BBB Accreditation: This company is not a BBB Accredited business.


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Products and Services

This company offers music lessons for student in their homes.


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Business Management

Additional company management personnel include:

Mr. Heath Mensher - VP of Client Relations


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Additional Locations and Phone Numbers

Additional Addresses
266 Main Street
Madison, NJ 07940


Additional Phone Numbers
Tel: (877) 537-7660


Additional Fax Numbers
Fax: (973) 729-0730




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Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 86 complaints about this company in the last 36 months, our standard reporting period. Of the total of 86 complaints closed in 36 months, 83 were closed in the last year.

These complaints concerned :
1 regarding Billing or Collection Issues BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

1 - None of the Above - Credit, Billing or Collection Complaint Issue


9 regarding Contract Issues BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

2 - Failure to honor a contract or agreement
5 - Invalid or false contract
1 - None of the Above - Contract Complaint Issue
1 - Work performed outside the terms of the contract or agreement


56 regarding Refund or Exchange Issues BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

22 - Failure to honor promised refunds, exchanges, or credit
26 - Failure to honor refund, exchange or credit policies
8 - None of the Above - Refund or Exchange Complaint Issue


20 regarding Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

17 - Delayed completion of service
2 - Improper or inferior service
1 - None of the Above - Service Complaint Issue



These complaints were closed as:
32 Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

13 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
12 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
7 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues, but not within BBB's timeframe.


11 Unresolved BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

11 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.


43 No Response BBB Definition:

No Response - The company failed to respond to the complaint.

43 - Company failed to respond to BBB to resolve or address the complaint issues.



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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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Mis-use of BBB Name

This business has a history of violating BBB name and logo policy and has referenced the BBB name in an unauthorized manner, despite BBB's efforts to alert the company. Misuse of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.

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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
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ID: 27003613
Report as of March 2, 2009 18:44
Copyright© 2009 Better Business Bureau