Paid for voice lessons. Teachers warned me she wasn't getting paid and resigned. I no longer used their services and was charged twice on my charge card for a total of 12 lessons. $696 total. Donna would sometimes return my calls and always politely give an excuse. I reported them to the BBB. I put a hold and a claim in with my credit card company. Finally, i received a check in full and the case was closed in December 08. BIGGEST MISTAKE I MADE WAS I DIDN'T GET A NEW CREDIT CARD NUMBER ISSUED. They just charged my account AGAIN in March 09. I put a claim in with the BBB. They knew the company without me giving the name. They have an F rating and were previously kicked out of the BBB, cleaned up their records and now are up to their old tricks. I received one phone message from Donna. I was told they had a COMPUTER GLICHE. JOKE They have close to 100 claims against them since January 09. CHANGE YOU CREDIT CARD NUMBER! CHECK PREVIOUS BILLS! I haven't gotten a refund yet and I don't know if I will. I have re-opened the claim.