I purchased a 2007 Ford Taurus on September 13, 2008. Mileage was 31396 at time of purchase. Along with my purchase was a life time warranty on my transmission through Warrant Forever provided by Amato.

I took my car in for it scheduled oil change at 49018 miles and at that time I was told the next time I come in. I would be scheduled to have a 60, 000 maintenance service.

I took my vehicle in for service at 52944, 54354, 54979, 55231, 56314 miles and not once did they address my concerns of my transmission problems.

I took my vehicle in with the same transmission concerns at 60176 and 63783 miles and it was not until I took the vehicle in at 64035.
where they decided to address my transmission issue and after contacting the warranty department, it was declined due to failure to complete the 60, 000 maintenance service.

Due to the failure to do the maintenance service by the dealership, I was told that it is my responsibility to cover all cost to get a new transmission totally $2301.62 plus taxes.

I have contacted the Better Business Bureau, Contact New 6 and will pursue legal help to get this issue resolved.

Angela Hicks