Put Amazon out of business! I can't tell if their "support" team is incompetent or incapable. Whenyou order from Amazon you can expect:
1. Terrible customer service
2. Double billing to your account
3. Your product to arrive NOT as you ordered.
4. No chance of any avenue of recourse.
5. Take special note that their software support is especially weak.

They are the worst on-line retailer by a wider margin. Order from any other vendor but Amazon.

I ordered DVD, Curb your Enthusiasm the week before Christmas as a gift for my son, It is the week after Chrisstmas and it hasn't come and it was to be before the holiday. I haven't heard a word yet, and my Credit Card #was taken and pd. for. It has been paid. It was to be a gift and should have been within 3 days before Christmas. I need help to get it to me.
Sincerely,
J.Pascucci

AMAZON.COM RUINED MY LITTLE GIRL'S CHRISTMAS! Most folks I know give their kids one big present and then some little gifts for Christmas. As a parent, the joy on Christmas morning is watching their little faces light up when they open those gifts. This year, my husband ordered a TV with an iPod docking station for my 10 year old's finale gift. My husband works and lives in a different town during the week. I work until evening in a neighboring town, so my kids spend a couple of hours home alone after school. I was assured by my husband that their would have to be an adult present and a signature would be required by the FedEx guy since it was a $300 electronic. This is a horrible economy and surely common sense would dictate that Amazon would most definitely not leave something of this value outside for all to see (and steal). And, being so close to Christmas, they surely wouldn't leave a large electronic with children so close to Christmas! After all, we purchased the TV on Black Friday weekend! It would be quite obvious this was a Christmas present! Well, we were wrong on all counts! I came home one day to find the TV sitting in the middle of my kitchen floor! How did I know it was the TV? Well, it has a large full-colored picture of exactly what is in the box on the outside of the box for all to see!! My 10 year old had brought it in from outside and asked me who the TV was for!! OMG! I was instantly over-the-edge angry!! They had dropped off my $300 TV on my front porch, with a huge colored picture on the front advertising for all to see! In this economy!! I'm surprised it was still on my front porch for my daughter to retrieve! HELLLOOOO! Is Amazon really that stupid! They claimed that my husband should have known that no signature was required for delivery simply because it was never mentioned during the ordering process. Does this make sense?!? So, because it is never mentioned, that is code at Amazon that one is not needed! Lack of knowledge is apparently the knowledge?!? The a-hole a Amazon that I talked with was their Customer Service Manager, Joe Jenks. He was completely condescending. He was quite possibly the worst representation the company could have chosen to speak for them and this DB is teaching other CSRs how to treat the customer!! He offered me a $30 gift card for Amazon for my trouble. He stated that $30 may not seem like a lot but it went far at Amazon.com because at Amazon.com $30 can go far (like, perhaps, something from their pedophilia collection that they are so proud of). I asked him if he had lost his damned mind! My baby's Christmas was ruined! We are lucky we are having a Christmas at all! Amazon, you suck! I will never again buy from you. I believe I will ask for a NOOK instead of a KINDLE this year. Poorest customer service I have ever had!

I had a Job interview with Amazon.co.uk in Ireland. They paid my flight in advance but not my hotel room saying it will be refund later. Of course I had no doubts they will... and guess what? I've never been refunded. Recruitment team says it's not their problem and Payable Accounts Team says... first that "The IBAN is wrong" and then "We did it". No, they don't as I didn't get anything on my bank account. Now, it is not just about the money but the principle: they repeatedly evade my questions and show no commitment to the values they company should be proud of. Since then all my emails to Amazon employees I used to talk with about my issue are systematically bounced back (sound very strange, isn't it?).

Amazon's behavior is very unethical and I'm very surprised I never got my money back. Those are money I have the right to take back. 80% of the people working as employees represent the company's vision (a known concept for those involved in business consulting) and if its people act like that Amazon should review its internal communication.

My common sense is still not accepting that they could act like that. Unbelievable.

I had to work for them If they hired me... and what they were supposed to teach me? How to cheat and piss off people? In the beginning I was a little sad they didn't hire me, right now I think it is not a big loss for me: I paid just $200 to avoid their workplace.

I made the mistake of buying a vhs/dvd unit through amazon and had it ship via fed-ex. I never got it. When the alleged driver came by he claimed to have given it directly to me. No signature and no verification as to who actually got it. Obviously, I am a thief. Even though I was in the hospital on the day the CLAIM they delivered it. This was all in mid-September and as of yet I do not have my order, I do not have an apology, but yet, they still got my money. It's just easier to accuse me I guess. Their delivery guy must be the most fantastic deliveryman on record. Can anybody, truthfully answer to any event, outside of marriage or birth, that has occurred more than a month ago? Their deliveryman claims he can! WOW! I sure hope my wife never develops a memory, she excoriates me enough every day now. I paid, yet I do not have my order. If, and it's a big one, IF Fed-ex DID deliver the package, who did they give it too? You tell me, what more could I have done? They didn't even bother to have the person sign for it. Seems to me that fed-ex dropped the ball on this one and amazon.com has been no help either. I'm just out of a lot of money.