My first lousy experience with Amazon's "free" shipping. If this is free, I'd rather pay.
Ordered a $2, 000.00 lcd. It went down in price $100.00 the next day BUT Amazon doesn't allow for any adjustment once they've accepted the order. Not the best customer relations policy. Many stores offer price protection for up to 30 days. Anyway, 2K tv was ordered on 4/28. They shipped from Indianapolis on 4/29 - so far, so good. CEVA "trucking" shows a tracking system worthy of the federal government in its inaccuracies, confusion and lack of organization. According to this "tracking" system. The item arrived in Cleveland (60miles north of me) on the morning of the 30th. It sat in Cleveland the entire day of the 30th, the 1st, 2nd and 3rd!!! Even though CEVA's site indicated it was in transit to me and would be delivered on 5/3!!! I sent them an email on the 30th indicating they could deliver on the 3rd of May; which their "tracking" system indicated they intended to do. Well, waited ALL DAY, A WASTED DAY, with no delivery. Finally, after 5 PM on May 3rd - an email reply telling me to contact them if they haven't already contacted me. I called and was informed it couldn't be delivered until May 4th. It seems no one works at this company on weekends aside from the drivers. The merchandise SAT, SAT, SAT in a warehouse for three days, now four days. Yes, the shipping was free but I pay $70 plus bucks for prime membership. It did me no good here; and for the most expensive item I've purchased, ever, from Amazon. This CEVA company needs to sit at the feet of UPS and learn how to handle a shipment and an intelligent tracking system; Amazon needs to be more efficient in WHOM they choose to ship with. Very, very disappointed in this situation. This is the third problem I've had with Amazon; the previous two with merchants selling under the Amazon banner; but that's another horror story or two. Suffice it to say, both companies are/were slow to respond to a return request and oblivious (intentionally) of what customer service means... I still have no satisfaction from either of them.
This is an unfortunate situation since I have bought a considerable amount of items from Amazon in the past two years. What good is it and where's the logic if a dvd can be delivered in 2 days but a Mickey Mouse shipping company is chosen to handle a 2K purchase???

I had made a purchase at Amazon in August 09. When I received the package, I found it was broken. On 10 Sep 09, I sent an email to its customer service and the link to packaging service provided on the website. The latter has never replied my email. But customer service staff immediately promised to send me a replacement. I believed that this was quickly solved and went on making another purchase at Amazon subsequently.

The replacement had never arrived. On 25 Nov 09, I sent another email to customer service staff and they promised to send the replacement again and asked me to wait till 31 Dec 09. Again, the replacement had never arrived.

Having seen people from other fourm suggesting to write the complaint in the Amazon forum, I followed the advice as this worked for them and might work for me too.

After posting my complaints, I did immediately get contracted by Amazon staff. So as countless and abusive cyber-bullying by multi-role playing accounts.

To my surprise, these multi-role playing even disclosed some private conversation I had with Amazon staff which I have NEVER disclose in this forum. These accounts would post more than 60 abusive messages to me on a given day.

These accounts were not only doing this to me, but also other customers who made a complaint about Amazon in the forum. These multi-role playing accounts would belittle customers in different ways:
- asking customers to 'buy a brain from Amazon'
- accusing customers of making a fraudulent payment with their credit card
- calling customers names - e.g. dummy, complaint professional, crazy, smoking pot...

Here is a post I found from consumeraffairs.com which is related to the above cyber-bullying incident.

http://www.consumeraffairs.com/online/amazon_p2.html
Phillip of Houston, TX September 19, 2009
This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?

If you are a customer going to make a complaint about Amazon purchase in the Amazon forum, you will have to be prepared yourself for non-stop cyber-bullying.

On or about 12/23/2009 I ordered a laptop stand from Amazon for my recently purchased laptop from Amazon. The stand $19.99 with shipping listed on the "One click ordering" as $7.99. The supplier for the stand is Accessory Genie that charged me $19.99 for the stand, but $24.99 for shipping and handling.

My reason for using the "One click" button is to simplify my involvement to purchase an online item since I am retired with no auto for transportation.

The emails received from Amazon to address this problem makes me feel that I am being "Talked down to". I have notified the Federal Trade Commission and will notify others that this descrepancy smells like a "Bait & Switch" for enriching Amazon and Accessory Genie.

I PLACED A ORDER ON THE 12TH OF DECEMBER WITH A COMPANY AMAZON ONLINE SHOPPIONG FOR CHRISTMAS AND I HAVE SPOKEN WITH 3 OR SALES PERSON AND 2 SUPERVISORS I WAS TOLD ON DECEMBER12TH THAT MY FUNDS WASNT AVAILABLE, THEN I WAS TOLD THAT EVERYTHING WENT THOUGH AND APPROVED AND SHOULD RECIEVE A CONFIRMATION THOUGH EMAIL, CALLED ON THE 13TH OF DECEMBER TO CHECK STATUS OF ORDER, WAS TOLD AGAIN THAT FUNDS WASNT AVAILABLE AGAIN THEN STAYED ON PHONE FOR 45 MINTUES TO A HOUR WITH A SUPERVISOR WAS THEN TOLD THAT EVERYTHING WAS CORRECTED THAT ALL PAYMENTS HAVE WENT THOUGH SUCESSFULLY, CALLED BOUT 1:20A.M.DECEMBER THE 15TH TO TRACK ORDER INFORMATION, WAS THEN TOLD THAT ORDER WASNT SHIPPED DUE TO INSUFFIENT FUNDS BEGINNING CARD BALANCE WAS $111.00 MY ORDER TOTAL WAS $110.96 SO MY QUESTION IS HOW IS MY CARD BALANCE $9.00 WHERE IS MY MONEY THAT WAS IN MY ACCOUNT

For the last five (5) months we have been selling our inventory thru AMAZON.COM about 7k $7000 thousand dollars amazon keeps on putting our money on reserve it's been more than 60 days and still haven t been able to collect. If you decide t sell inventory in a larger scale DO NOT USE AMAZON.COM they play/ use your money and you wont see a peny after 60, 90 days if your lucky.