Amazon send me an email stating that I had violated their policy WITHOUT telling me what policy did I violate. They blocked my account and withheld my money. Amazon customer service asked me to email [email protected] and NO ONE has responded to my request of an investigation of my account? Amazon held my money and states that they will hold my money for 90 DAYS! But No explanation what caused that action?? I have NO one filed claim my account on A-Z claim.

Without any warning or explanation of what is going on??? Amazon decides to close my account and I cannot find any customer service at Amazon is willing to explain to me.

Amazon does NOT respect seller at all but takes commission from us.

The nightmare began in April when I received my statement late. I called Chase and the rep assured me that if I sent in my payment and it was received in a week there would be no late fees. I paid the balance that night with my online banking system assured that it was paid in full. $17.00

Because I assumed my balance was paid, I didn't look for a bill in the months of May and June (thought they were junk mail.) Luckily in July I happened to open a billing statement and was surprised to find that I owed $48.00.(interest rate + 3 @15.00 late payments).

I called Chase and spoke to a rep (very difficult to understand)and when he said he could not help me I asked to speak to a manager. After an hour of very rude customer service the manager agreed to eliminate one of the late fees, assuring me that I would owe $33.00. I paid the balance once again with my online statement.

Today I received another statement assessing me another late fee. When I called Chase I asked to be connected to a supervisor. She was just as rude as the first one and refused to take care of the unjustified fees.

I can't help but wonder if this isn't a scam. I am very surprised that two reputable businesses such as Chase and Amazon would have such poor customer service and want to rip off consumers.

Emma J Celeste.