I odered three items from Amazon.com. The name "AMAZON.CO" appeared everywhere on the order form and in every communication... on the promise of "free shipping on orders over $25.00".

Everywhere.

I come to find out that I was *not* buying from Amazon.com but from "Amazon Marketplace" or "Amazon.com registered sellers". I was then charged for shipping from 3 separate vendors. One vendor doubled my order and sent it to me. When I complained I was told to return the second item (at my expense) for a credit. Three items at $10 each ended up costing me over $60.00.

Amazon.com completely denies having anything to do with the sale... irrespective of my having purchased from their website, was invoice by them, was encouraged to buy more to get free shipping, and all emails have come from them.

I am disputing all charges from the vendors as I have never ordered from *them*.

Amazon.com sends me emails that I cannot respond to and essentially spouts the corporate line that I was dealing directly with some other vendor and there is "nothing they can do".

I ordered a new LG Shine cell phone (Silver color) with 2 year contract extension on July 21, 2008 on amazon.com. The order had a 2 day shipping estimate at the time of order. Since then, I've received 5 emails (please see below) from amazon that there has been a delay in shipping my order and they need my approval for shipping the order with the delay.

Every time after receiving this email, I went to their website (www.amazon.com) and looked up the same cell phone, it says it is "In Stock" and will be shipped in 2 days. I called their customer service a few times and talked to couple of supervisors so far.

They keep saying that the cell phone is not in stock and hence the delay. I asked them "why your website still says that this cell phone is in stock and will ship in 2 days", they had no answer.

One of the supervisor was very nice to me day before yesterday and he said he will look in to the details and do everything to ship the item. He also promised that he would call me yesterday with the status but he never called.

Is Amazon cheating its customers by listing an item as "In Stock" when they don't have it in stock?


p.s: Here is the text of the email I keep receiving from amazon.

----------------------------------------------------------------------------------------------------------------------


Hello from Amazon.com.

We're writing about the order you placed on July 21 2008 17:25 PDT
(Order# xxxxx). Unfortunately, we are unable to ship the item(s)
as soon as we expected and need to provide you with a new estimate of when the
item(s) may be delivered:

"AT&T Nation 450 Rollover Minutes + LG CU720 Shine Silver Phone"
[Product Bundle]
Estimated arrival date: 08/12/2008

If there are other items in your order, they'll be shipped according to the
delivery estimates listed in the order details in Your Account
(www.amazon.com/your-account).

If you still want us to ship the items when they do become available (though
they may arrive later than expected) please visit this address to approve the
delay:


http://www.amazon.com/gp/css/summary/edit.html/?useCase=approve&orderID=xxxxxxxx


If you do not approve this delay by August 14 2008, we will cancel the item.
However, if the item becomes available before that date, we will automatically
ship it to you.

By approving the new delivery estimate, you are letting us know that
you still want the item(s) though they may arrive later than expected.
If there are other items in your order, they will ship according to the
delivery estimates listed in the order details in Your Account
(http://www.amazon.com/your-account).

We apologize for the inconvenience caused by this delay.

On April 27, 2008, I purchased the Motorola

HomeSight security system from Amazon.com. Once the order was placed I

was told that I would be receiving the security system from Axsecure.

I really didn't think that much of the notice because I believe I have

received other items from other sellers on Amazon's site anyway and so

far I had no complaints.

Doing business with Axsecure was a HUGE

mistake. I received the security system 3 days later and was shocked.

I thought this was great. WRONG! I opened the box to find NO receipt

for the security system and ONE confusing page on how to install the

software and what to do if the installation failed. In the meantime, I

am looking at the system and I find one piece that I am unable to

figure out what it is for. There was nothing to tell me what each

piece was, how to use them, or which plug went to which item. This is

the first time I have dealt with anything like this.

I have to

say at this point, I am wondering if I paid for a refurbished security

system and not a brand new one, which is what I paid for.

I

decided I wanted to return the system, so I tried to get information on

Axsecure. The only information was an email address. I sent an email,

but there was no telling how long it would take to reply and I wanted

to get the system in the mail ASAP. I called Amazon.com to ask how to

return the system. I figured that since I placed my order at

Amazon.com, they had some responsibility in helping me get a refund.

It

seems Amazon.com hires people all over the world to be customer service

representatives. I went threw language barrier after language

barrier. I had to repeat myself so many times that in the end I hung

up on the first 2 representatives. I kept asking for a supervisor, but

all the representatives would do was ignore my request for a

supervisor. I finally called a third time and told the representative

that I was not going to give her my information and that I wanted a

supervisor. At first I was told there were NO supervisors. When I

told her that not 5 minutes before, I was told there were supervisors

there, she then told me they were ALL busy. I told her I would wait.

After

2 minutes the representative came back on the phone line and told me

the supervisors were still busy. I said, I'd wait. Around 5 minutes

went by and the representative came back on the phone line and said

that the supervisors were still busy. I told her that, I was still

going to wait if it took all night because I had nothing to do anyway.

In less then 1 minute I had a supervisor. What a waste of time. He

cared nothing about my problem. He kept saying it was not Amazon's

responsibility and that I needed to contact Axsecure. I ended the phone

call letting the supervisor know that I was filing a complaint with my

State Attorney General's office.

I immediately went online and

filed my complaint with the Attorney General's office. While finishing

up with my complaint, I got an email from Axsecure. I received this

reply in bold, black letters:

sorry no returns on open items they have a tech support # its a great system

Had I been informed that there would be NO returning this item when I was ordering it, I WOULD NOT HAVE PLACED THE ORDER.

I

called Amazon.com back and I was now more than furious. I finally got

someone that understood English. I told her that it was against the

law to sell something WITHOUT informing the customer of a NO RETURN

POLICY. I told her I got an email from Axsecure stating they do not

have a return policy. She told me I was correct. Suddenly, I was

receiving customer service. She was extremely nice. At this point I

didn't trust her either. This representative asked me to hold while

she did some research. Amazon has a guaranty for satisfaction. She

was going to file a claim and issue me a refund.

I asked what to

do with the security system and I was told that I could either keep it

or send it back but was never given an address to send it to.

I placed a call to Motorola Homesmart and told the representative that the Homesmart system was a piece of junk. To my surprise he agreed. On top of that he told me that the system I purchased was OBSOLETE! Not only is it obsolete but if someone has purchased this item and needs a new CD, they are NO LONGER available and the consumer is out of money. Now I know why Amazon told me I could keep it if I wanted to.

In

the past I have rarely had problems with Amazon.com, but this time was

a real learning experience. You have to beware of ordering things that

are being sold by other companies. Before you place an order, call

them or email them and find out what the RETURN POLICY is. You also have to worry about whether or not you are getting an obsolete item. If Amazon doesn't know or

can't tell you how to find it on their web site (I was given

misinformation), DON'T place the order.

I

received a couple of emails from Amazon.com telling me how to check the

sellers return policy, but guess what? The information I received was

worth nothing because what I was told to do, couldn't be done.

I only sold items on Amazon.com for a few days when the Seller-Performance Team at Amazon.com blocked my account. I found that I had included my email address in a seller comment which was breaking Amazon's policy. Then I agreed to their terms and they re-opened my account. Later the next day, someone from the Seller-Performance Team once again blocked my account. I asked them in an email what was wrong and they told me that it was because of my email address, but it was their mistake because they turned my account back on in the first place. So then I contacted Amazon.com instead of the Seller-Performance Team, and Amazon.com investigated the situation and unblocked my account. Then I sold one more item until today, I got another message from the Seller-Performance Team telling me that my account was blocked for good and that I have 90 days until my account will not exist. Obviously the Seller-Performance Team saw that my account had been re-opened and and blocked it again. All I know is that The Seller-Performance Team and Amazon.com are not working together on this and now I am confused. The Seller-Performance Team re-opened my account and then out of no where, blocked me for no reason once I agreed to their terms. Blocked means that I cannot buy or sell anything using my account on Amazon.com. I have been trying to comply with Amazon.com, but now they just lost another customer, and many more because I am going to spread the word. I am about to switch over to EBAY. I thought Amazon.com was better than EBAY since Amazon has less fees, making it cheaper to sell things, but I learned my lesson. I just do not understand what is wrong with Amazon.com's system. It is flawed. No one is working together on an issue. If someone does not like you, they will see that you go down, no matter what. And there is no way to prove your innocence because they have the authority to do whatever they want with you. I hope EBAY is better, or else I do not know what I will do.

In April 2008 we received order from Sheila M. for Panasonic PV-GS80 MiniDV Camcorder. The product was considered new-open box because the box was not sealed by the manufacturer anymore but the product, the camcorder was never used, therefore, brand new. Before shipping it to the customer, weve taken it out of the box and checked everything was ok and that all the accessories that were supposed to be in were actually in the box. All was included; the camcorder was in a perfect condition. We packed it and shipped it to the address the customer provided us with.

After several weeks we received a complaint from the customer as well as a negative feedback on our amazon.com account. We also received an email from amazon.com informing us about the issue and requesting our action. Immediately, we logged in to our and responded to the customer, we reassured her the camcorder was in a perfect condition when we were sending it out to her. We asked her what would she like us to do in order to resolve the problem. She replied in an email, said shed like to replace the camcorder. When we tried to reach her at the phone number she gave us in the email, we found out she is not from the US, Sheila M. lives in Venezuela. She had us ship the product to a shipping company in Miami, FL and they were supposed to ship the item to Venezuela.

Our shipping policy clearly stated we do not ship outside the US therefore we are not responsible for the items in transit while being shipped outside the United States. We shipped item in a perfect condition to the address the customer provided us with. What happened after that is not our fault, we didnt choose the company, customer did, were not responsible for the item anymore.

When we tried contacting amazon.com a few days later to see what can be done about this case, they said theres nothing to be done anymore, the customer will be given a refund and we get nothing. When we were inquiring about the reason, they said we received an email on May 6th and were supposed to reply within 5 days. Failing to do so results in our loss of rights in this case, we cant do anything. When we said we did try to resolve the issue and contacted the customer, the amazon.com customer service representative told us to email A-to-Z Guarantee Program regarding this, said we should be able to work something out even though we did not respond to the email itself as long as we tried to resolve the issue.

We emailed the amazon.com immediately, explained we responded to the issue, contacted the customer and tried to resolve. We also explained our situation, said we shipped the product in a perfect condition and are not responsible for the item in transit while being shipped outside the US by an unknown shipping company. The response we got was:

Thank you for writing back to us. Sellers are protected and are not held accountable as long as they follow our guidelines specified in Participation Agreement and they respond to our inquiries in a timely manner. As previously stated, your account was debited for this particular transaction because we did not receive a response to our email that was sent to you on May 5th. Please note, the buyer is automatically eligible for the A-to-z Guarantee, whether they return the item or not.

At this time, it is too late for us to represent support for this claim, as it is closed. We will not be able to credit your account for the amount of the transaction. Please note that this is the final decision.

What happens if a merchant is unable to answer within 5 days? If he�s on a vacation? Or in a hospital? And the fact that he did respond and it was by going directly to his account and answering the customers complaint is simply negligible?

We did our part, shipped item just as it was described. When we received the complaint, we responded to it, tried to resolve the issue. When we try to explain we are not responsible for whatever happened to the product on the way to Venezuela, amazon.com refunds the customer and states were not eligible for anything, not the money, not the product. THEY DO NOT CARE ABOUT THE FACTS!

HOW MANY PEOPLE HAVE THEY STOLEN THE MONEY FROM ALREADY??!!