I searched the net for 'Canon PowerShot SD790IS 10MP Digital Camera with 3x Optical Image Stabilized Zoom' the best price I got was $229.95 from amazon.com so I naturally placed the order, received a confirmation and thought I was going to get my order in a few days. Well the next day I received this email:

Greetings from Amazon.com,

We're sorry, but the following order from Ace Photo Digital has been canceled because the items you purchased were out of stock. Please return and attempt to purchase again at a later time.

We apologize for any inconvenience.

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ORDER DETAILS
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1 of Canon PowerShot SD790IS 10MP Digital Camera with 3x Optical Image Stabilized Zoom

Your credit card was not charged for the order. To view your transaction status online, please visit:

http://www.amazon.com/gp/css/history/view.html

Thank you for shopping at Amazon.com.

Amazon.com

Well as you can see Amazon.com is claiming that the vendor Ace Photo Digital does not have the camera in stock, what I did was go to acephotodigital.com and searched for the same item, they had it in stock, then proceeded to check out, now granted the price was $399.00 almost $200 more than it was on Amazon.com. I printed the page where I had to pay the $399.00 price it's on PDF I have proof that this is a bait and switch scam and I cant believe a company like Amazon.com is willing to take a big risk and opening themselves up to a big class action suit.

It is illegal to advertise something at a price then offer a higher price, it's called bait and switch!

I received a promotion email recently stating that if I bought the book Zero to One Million from Amazon on a particular day (Feb. 5th) and provided documentation of said purchase to the web site [email protected] that I would receive $750 in bonuses for buying the book. I bought the book provide the purchase documentation but no bonuses or links to bonuses were ever provided.

On 12/08/2007 I placed an order for a gift to be sent to someone and I paid by e-check. ($108.76) A few days later I was emailed that the item was out of stock and I would be issued a refund. Thats fine, well I waited one week, then two weeks and no money returned. I contacted Amazon.com being as they have this A to Z guarantee and was advised they would check into it. A week later I received an email saying the money has been sent back on the 8th. Keep in mind thats the same day I placed the order and the money was not taken out of my account until the 10th. I again emailed them and they wanted to see a copy of my bank statement, ok, I faxed it to them.

Today 1/12/2008 I received another email saying the money had been returned on the 8th. and that they has closed the claim. Well I have not received a dime of my money back and have no way to get it.

The A to Z guarantee they claim to have is worthless and Amazon.com is run by a bunch of crooks. Never ever pay for anything on Amazon.com using your bank account.

First amazon tries to start a review process on 12/9 but still wants you to ship. I proved that i shipped products as of them
I had one complaint and no one else except one left feedback. They decided that there might be customer complaints based on her feedback so i am shut down. They decide to put everything on hold despite items being shipped. Why should i wait to march to get paid.

Well, I have shopped with Amazon for years and was one customer who spent a lot of money with them. I did most of my Christmas shopping thru them as well as gifts all year round. I never had a problem with them until now and did it turn out to be some mess!!!! I ordered a camera from them on Dec 8th. I received it on Dec 12th and realized I ordered the wrong camera. I called Amazon and Mary was the person on the other end. I explained to her I ordered the wrong camera, that the mistake was mine and can I return it ASAP so I could re-order the correct one... She assured me I could and sent an UPS shipping label to me. I then explained to her that I wanted to place an order for the correct camera and get it in time for xmas but that I would need the refund credited back to me before I could do that.

Needless to say, credits go much much slower than the debits!!! I asked if there was anyway she could expedite things for me. She advised me to get that return camera back out to her as soon as I can. A little while later I get an email from Mary saying: Due to the circumstances surrounding your order, I have made a one-
time exception to our standard policy. For an advance refund.

I thought that was a great gesture on their part and I was praising Amazon!!! Indeed on 12/13 I went to the site and found under that purchase: refund settled; amount of $216.31 (minus shipping) refunded back to bank account and they sent me an email to confirm. I waited a day and then re-ordered the correct camera thinking that the deposit from them would should be back in my account before they took the new amount out.

On Dec 17th I get a notice from my bank that I have an overdraft and I find out that Amazon never deposited the money back into my account. SO on the 17th I placed my first call and got Miah and after going over everything she advises me to contact Telecheck. Now, this just did not seem right to me. I didn't pay with a check and I didn't like the feeling of being blown off by her. I call Telecheck and after a long waste of time I find out they cant help me. So I call Amazon AGAIN and now I get Mary!!! Now Mary seems very helpful and assures me with a speech that this is going to be settled, not to worry, she will take care of this for me. She advises me to fax my bank statement to her for verification of bank fees and showing no deposit yet from Amazon and also advises me to call my bank and check on their end as she felt they could be holding things up for some reason (huh?) Yeah, whatever. One other thing: she is forwarding an inquiry to their billing dept to find out where the money went. She follows up with an email confirming her advice to me and ends with saying I will hear from them in 1-2 days. I faxed my bank statement and also called my bank and the manager did a search of their records and just as I had suspected, they had received nothing from Amazon. I call back a third time that day and got Reena and just asked her to update my status with a note that my bank is not the one holding up the money.

Well, I had received no communications whatsoever from Amazon and decided I was going to call on the 18th and see if someone could give me an update and see if anything is moving ahead here and making progress. Now I get a Ron who gives me that very same speech about being certain he could resolve this and leaving me all warm inside. I go over the whole story AGAIN and he then proceeds to put me on hold. He comes back on and tells me it's too bad I didn't get him from the beginning because he could have helped me then. Now, it's too late, everything is pending and everything right has been done on their part and there was nothing more to do. I was getting the blow-off!!! Oh, he says, one last thing, he'll give me a $30 gift certificate for my troubles. He'll get that off to me right away. Well, thanks for that gesture.

Dec 19th- no word from Amazon regarding anything, no money and no stupid $30 gift certificate. Now they are just adding insult to injury!!!

Dec 20th-called AGAIN got Angelo this time who gives me the very same exact speech but says it like he REALLY REALLY means it!!! reiterates all the same things to me: sending an inquiry to billing and now he'll up that gift certificate to $60 because he's really really sorry about all this!!!! He makes arrangements to call me between 10 and 11 am the next day to tell me how the inquiry with billing goes.

Well, by 11:30 the next morning after getting no phone call from my friend Angelo, I call and get Alvin who makes me go through the whole damn story AGAIN and he proceeds to give me that VERY SAME EXACT SPEECH and I realize now with horror that they are all just reading a speech off a piece of paper. I get a chill from this. I ask to escalate this now and pass me along to a supervisor. After making me hold for 45 minutes (!!!). I'm pretty sure that I spent an easy 6 to 8 hours on the phone by now.

Now I get Kirk the supervisor!!! Now here's someone who should be able to get to the bottom of things. First I get that speech which she recites a few times during our conversation then makes me go over everything all over again!!! No one seems to pass on the info or read the notes that everyone tells me there are entering into the computer. Just wasting my time...

What do you think happened??? After much pleading with her to please give me my money back before Christmas as I could really use it, she implies several times that she's suspicious about my bank being the problem, she will forward this to billing (this is the third freaking time I heard this). I told her this was done twice before without results and why did she think I should expect results this time? She told me she has friends in billing and she will get to the bottom of this eventually. Essentially, the supervisor offered nothing more than all the other people I talked to, she really blew me off and didn't even comment on the missing gift certificates. She wasn't going to go there and made that perfectly clear. She also made it clear that I wasn't going to get this money by Christmas and she didn't know how long it would take. Basically, I have been given a royal run around by this big company who have wasted hours of my time, cost me bank fees, took my money and kept it and didn't keep one promise any of them made to me. I am disgusted big time with Amazon and will do everything I can to publicize my story and embarrass them!!! Also, I paid with a credit card and am filing a complaint with them to recover my money as I don't think AMazon is ever going to give me back my money!!!