I'm a new seller at amazon and i sell cameras , i started in the holiday season a month ago and i sold 36 expensive cameras in 1 week and i shipped them all everybody posted a good feedback 1 guy posted negative feedback, they are holding my whole amount of money and the past month i keep on sending e-mails and not even 1 was replied!

There is no personal customer service at Amazon. No phone number, no instant chat, no problem solving. If their automated response doesn't apply, then too bad for the customer! My problem is that they won't keep my online account separate from my husband's, so we can buy each other gifts/surprises. Even though we have different emails and different passwords, because we share a laptop and PC's, it greets us as my husband, even when I log in separately. His wishlist automatically shows up. If I order from it, where's the surprise? I now download the whole families wish-list's and take them to Barnes and Noble, where they have actual customer service. The other items I buy off the shelf. I also tried ordering off someone else's list and if I put something in the shopping cart and tried to "continue shopping", there was no such option and I had to start over every time. Very cumbersome. I gave up! My husband and I are both professionals living in the U-district of Seattle, and we can't even reach someone at this local Amazon company where their headquarters are located. This is pathetic. I think it will catch up with them eventually and I think my hubby will dump the hundreds of shares of stock he has!

I had ordered some books and dvds from Amazon.com in May 2007 when I was in Turkey. In about a month I had to leave Turkey and return to India. When after three months of ordering, I did not receive the product , I cancelled the order.
I had advised amazon.com well in advance that since I had left the country from where I had ordered, the amount should not be refunded to the same country’ bank account. Below are some of the emails that I exchanged with amazon.com.
Kindly check my above order which I had given in May 2007, but I am still to receive any of the item. I had ordered these while I was in Turkey and had used Turkey's credit card.
Since I have not received any of the items even after 3 months, kindly cancel all my orders and refund my money to this account.
Name : Philip Hou
Bank's Name : UTI Bank
Account No. : 019010100049896
Bank's Address : Navghar, Lucky Palace,
Near ST Bus Stand
Vasai - West
Thane - 401202 ( Maharashtra )
India.
As you said that " > 08/15/07 11:02:44

[email protected] to me
show details 16 Aug
Dear Philip Hou,

Your order has been successfully canceled. For your reference, here's a summary of your order:

You just canceled order #102-0359654-6553011 placed on August 15, 2007.

Status: CANCELED

_____________________________________________________________________

1 of Mary-Kate & Ashley Collector's Set Around the World (When in Rome/Getting There/Holiday in the Sun/Winning London)
By: Mary-Kate Olsen & Ashley (Actor)

Sold by: Amazon.com, LLC
1 of The Challenge
By: Ashley Olsen (Actor), et al

Sold by: Amazon.com, LLC

_____________________________________________________________________

Because you only pay for items when we ship them to you, you won't be charged for any items that you cancel.

Thank you for visiting Amazon.com!


- Show quoted text -
On 16/08/07, Amazon.com Customer Service <[email protected]> wrote:
Greetings from Amazon.com.

First let me apologize for the inconvenience caused. Please be assured that we are here to make things easier for you. We will take
each and every action to prevent you from bearing any loss.I'm sorry, but it appears that your order has been lost in shipping.

I've placed a new order for the items to be shipped to you as soon as possible.

To ensure that your order is delivered quickly and efficiently, and that these items are not held up by delays in customs clearance
procedures, we create a replacement order with charges when an international order is lost, damaged, or incorrect. The charge for
this order is $55.98.This same amount will be refunded to your original order. Both the charge and refund will be applied to the credit card used on the original order.

Here are the order details:

Order Number : 102-0359654-6553011
Shipping Speed : Expedited International Shipping
Estimated Delivery Date: August 23, 2007 - August 29, 2007
[email protected] to me, orders
show details 23 Aug
Hello from Amazon.com.

We're writing to confirm that we have processed your refund for $55.98
for the above-referenced order.

For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds

We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:

http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html

Thank you for shopping at Amazon.com.


Amazon.com Customer Service to me
show details 26 Sep
Thank you for contacting us at Amazon.com.

I am sorry to hear that you have not yet received your order. However i checked your order and I see that a full refund for the amount of $64.69 has been issue3d to the credit card you have used to pay for the order. I understand that you no longer use the credit card. I am sorry but, we are unable to reverse a refund as we would have to re-charge the cancelled card, and charges can not be applied to closed accounts. If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit card. If you no longer have a credit card with the issuing bank they will issue you a refund check. Please contact the issuing bank about the refund on your cancelled credit card. For your privacy, your bank will only speak to you about your account. Again, I would like to apologize for the inconvenience you have experienced and express our gratitude for the patience you've displayed thus far.

Thank you for shopping with Amazon.com--we look forward to seeing you soon.

Best regards,

Sanju S.
Amazon.com Customer Service

Sir/Madam,

Earlier I had requested you not to refund money to the credit card used on the original order since I have already left that country. Kindly refund money to my above account. Or if it is not possible to refund to the above account kindly inform how the amount can be refunded or redeemed.

regards
Philip

Your Amazon.com Order (#102-6063030-2999366) Inbox Amazon Order
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[email protected] to me, orders
show details 23 Aug
Hello from Amazon.com.

We're writing to confirm that we have processed your refund for $55.98
for the above-referenced order.

For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds

We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:

http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html

Thank you for shopping at Amazon.com.

Now I have found that the amazon.com has charged back the amount to the same old credit card which I had cancelled before I returned to India. And it has become next to impossible to get back that amount even after months of emailing to Garanti Bank of Turkey.

I don’t know whom to blame.


Philip
+91-99534 59035

Amazon auction site gave a customer his money back and let him keep the item too. He said it was broken, but never offered to return the item. He had my address on the package, but I still have not received it. Amazon did not care and let him have his money anyway. What business gives money back without first receiving the item, broken or not. On top of that, since he gave me a bad review they have cut me off of their seller site. How fair is that. BEWARE!! they do not take care of the sellers.

I got my shell mastercard bill and it has a $63.95 charge and I have no idea what it was for.