On July 17th, my sisters bought a baby crib from Amazon.com for my very first baby. My husband and I were so excited when we saw the two boxes arrived at our front door. After my husband trying to put the crib together, we realized the crib was too big for the space. We put the crib back to the boxes and I tried to return the crib using the online forms. However, the forms did not work online, so I called the customer service. The agent told me the return was already in the system, and UPS would come and pick the boxes up within 5 days. Once the product is returned, I will get a gift certificate via e-mail within 3 business days.

After waiting for a week, the boxes were still downstairs of our condo. I called again, and I was told the return was never in the system. So this time, the agent promised me she has put a request through UPS. One week later, UPS came, but they only had one label. They could not pick up TWO boxes with ONE label!!

I had to call again to ask another agent to send one more label, and about five days later, the second box was finally taken by UPS. One week after both boxes were taken by UPS, I still did not get any gift certificate via e-mails, so I called again. I was told the product was delivered to the wrong place!

This time, I was promised that I would get my gift certificate by Tuesday, 9/4/2007. I also e-mailed my thoughts to your customer service, and I was told to wait until 9/5/2007 which is today. Here is quoted from one of their agents:

"I have reviewed our previous correspondence and thoroughly researched your order and see that we have received your return. In addition to the transit time, it typically takes us 3 to 5 business days to process returned packages after we receive them. After the return has been processed, you'll receive an e-mail confirming your refund.

I also see that my colleague, Mahender, is personally following on this return and asked you to wait until September 5, 2007 for your return has been processed. If your refund (in Gift certificates) has not been submitted, he would personally complete this refund on September 5, 2007.

I appreciate your patience while we work on this issue and I apologize for any inconvenience." I did not have any hope that I would get the certificate on 9/5/2007, and I was right. I called again, and I was told the return was not sent to the gift certificate department. The agent I talked to told me my return is sent to the right department and I should receive my certificate with 3 days. He was also the only one to offer me $30 promotional certificate because of what I have been through. However, the certificate did not really work... What a surprise!

This whole experience has caused me time, made me frustrated, upset and angry. It is absolutely disappointing that AMAZON.COM would treat their customers this way. Every time I sent an e-mail to your customer service, I got the same response. "Please be patient and wait while we work this out."

I just want people to be aware when you want to return something to Amazon.com, it can be the most frustrating experience ever.

Amazon advertised a cordless phone as NEW. It appeared it the cart with REFURB inserted in the product model number. (It did not say Refurbished anyplace else, it could easily have been overlooked). I phoned customer service, who "absolutely assured" it was new. In fact it is shipped directly from Panasonic. I ordered it, then called Panasonic. It is a 2005 model they no longer sell, so it would not be in their warehouse. It could only be coming from a Panasonic refurbish unit or another refurbish unit. Amazon sent me an auto-generated email asking if I'd been satisfied with customer service. I clicked NO, and a representative phoned me. He said the listing had been changed to "refurbished". I checked and it hadn't. He then said that REFURBISHED IS THE SAME AS NEW. He held to that position. I'd not trust "New" on Amazon.

I had been a loyal Amazon.com customer for 5 years. I placed, on average, one order per month in various amounts. In my 5 years of dealing with Amazon I never had a problem with them.

On May 18th I ordered something from Amazon for my laptop computer. My order was processed and I received the item on May 22, 2007. A few days later I receive a letter, dated May 24th, from a collection agency named Certegy Payment Recovery. They also called my office with an automated dunning message.

Apparently my credit card had expired and I had not updated the information. No one from Amazon ever called me, sent me an e-mail or a letter or made any attempt to resolve this issue before handing me over to a collection agency. A simple e-mail or notification that there was a problem with my payment, and I would have taken care of it immediately. Instead my credit rating and my good name is placed in jeopardy by a bunch of thoughtless, di**less as**ole who can not give a slight courtesy to a long term customer.

I called Certegy and they told me that they had no information apart from a referral from Amazon of my case. I called Amazon and they told me to call Certegy. I wrote an e-mail to Amazon customer service 2 days ago and the scrotumless immigrants working in Amazon's customer service have not even given me the courtesy of a reply.

I canceled my Amazon account and I will never use their service again. They will get their payment when I am good and ready to send it. I will show them the same courtesy that they have shown to me.

F@#! You Amazon.com!

On Dec. 5, 2006 I purchased a magazine subscription through Amazon.com. As of March 8, I still have not received a magazine. I contacted Amazon and they told me to contact the publisher. I have done that, several times only to discover that Amazon did not complete the transaction with the magazine publisher. They never paid the subscription. Amazon took my money, charged on my card on Dec. 5, but never paid it to the magazine. I have contacted Amazon's "customer service" many, many times and I'm always told the same thing: "it's not our problem". It is their problem because they took the money and didn't do anything else.

Amazon doesn't have "customer service" they have "customer prevention". If they want to get rid of paying customers they are doing a good job of it.

On December 21, 2006, I ordered some jewelry from AlleFineJewelry.com via Amazon. They said it needed to be appraised so it would not arrive in time for Christmas. On December 29, 2006, it still had not come. I canceled the order with Alle Fine Jewelry on December 29, 2006 because they emailed me and told me it would not be shipped until Jan. 08, 2007 and did I want to cancel? I answered that I did want to cancel and I asked for a refund. On January 4, 2007, Alle Fine Jewelry emailed me and said they were over-nighting half of my order. I emailed back and asked them why they would send it since I had canceled the order on December 29, 2006. They sent me half of the order. When the package came, I returned to sender and I never opened the package. Then I asked them to please refund my money where they had charged my credit card on December 21, 2006 in the amount of $1938.00.

They received the merchandise back on January 10, 2007 according to FedEx and I have the receptionist's signature on file. I have been asking and asking for my refund daily from Alle Fine Jewelry via Amazon only to be met with, "we are still examining the jewelry you returned." Mind you, they only sent half of the order, but they said they are also examining the one they never sent. That is rather curious to examine one that they never sent.

The person I have been dealing with at Amazon.com is Peg Anderson and she has not been helpful at all, but in fact, now my Amazon.com account has been blocked, which is rather curious since I have purchased hundreds of thousands of dollars worth of merchandise from them since 2000, yet, no refund from them still.

As of January 27, 2006 and they still are "examining" the jewelry I returned unopened which I had canceled before they sent it and they still have not given me my refund in the amount of $1938.00 nor a date when I can expect it.

Peg Anderson of Amazon.com was my inspiration for filing this complaint. If you have a complaint about Amazon.com, you can email their Executive Customer Relations Department at [email protected], but don't expect any satisfaction.

Since Amazon.com removes customer reviews and discussions that do not suit their purpose, please beware of their customer reviews on their site. They in fact, did remove my review of the above mentioned merchant, which shows they do not want customers forewarned about bad merchants and that you cannot trust their reviews.

I won't use them again and I am warning everyone I know and even strangers, about them. This is the shoddiest service I have received in my life. I will post this on every complaint forum I can find.