|
Lice
July 17, 2010
Bad customer service
I entered my information into amazon's checkout boxes and hit submit. I received the confirmation emails, and went back to check on my order to see when it'd be coming in the mail. To my surprise, my account wasn't on record (bear in mind I had just made a purchase over 1, 000$ and was slightly worried) I assumed they were holding my account to verify the purchases with my bank. 3 days past and I called customer service, I was told there were 2 reasons for putting my account on hold:
1.)incorrect or incomplete billing information
2.)waiting further authorization
I verified any information I could over the phone with the customer service, they contacted an account specialist with my problem and promised a response in 24 hours.
Well nearly 10 hours later I received an e-mail from the account specialist telling me to "at your earliest convenience, have your bank contact us directly to verify some information" which is exactly what I did, I contacted my bank, who was very confused because amazon never tried to run my info through the system, and never submitted an inquiry to my account. None the less, my bank contacted them through the provided fax number, only to get no response.
One day later, I tried calling customer service again, telling them I've given solutions to both possible problems and haven't seen a resolution, I also gave them a heads up about the account specialist being unreachable. they forwarded my problem to the account specialist again, lo and behold 3 hours later I got the exact same email...
The next business day I had my bank call customer service directly, my bank's inquiry was also forwarded to the account specialist and this time, even 6 days later, has received no response.
Well I was worried, I called customer service again and was forwarded to an account specialist. To this day have not been contacted about it.
I called customer service again 10 minutes later and asked for an alternative way to contact the account specialist, they forwarded my problem to the account specialist and told me they only way they knew to reach them was by fax.
I sent a fax, but they didn't answer, I redialed 5 times, and still got no answer from the receiving party... that's when I figured something was up.
I created a new account, and called customer service to cancel my first order. (believe it or not, this was done in less than an hour)
My second account had a different email address and everything. I put all the same items into my shopping cart (due to price changes over a couple days this added 100$ to the total) and I submitted my purchase. I went back. and my account was locked... again.
I called customer service a bit more livid this time. I demanded to speak with a supervisor, I was told their was no supervisors available, and then was hung up on. Yes, they hung up on me after telling me there were no supervisors...
This time, my bank was furious, I had no problems with my card #, address, email, phone, etc. and they wanted to know why everything I did was put on lock down. My bank called amazon customer service demanding action and to speak to a supervisor, they were told there was nobody higher than them and they couldn't access anything.Well in 5 hours I received an email, my account was closed, because it was related to another account that was closed... but they couldn't tell me what part of MY OWN INFO that was related, wouldn't you be furious if you moved somewhere, and your new address was on a blacklist you didn't know about and nobody could tell you anything about it, well that's what happened to me.
I called numerous times, my banker was so kind as to sympathize with me and let me use their address (the purchase was for school books and school supplies and were necessary and needed ASAP) I made a new account, my card, my bankers address, a brand spanking new email not associated with any other email address before. STILL GOT LOCKED, yes this account also got locked, I called customer service 11 times that day, I was laughed at, hung up on twice, got told their was nothing they could do, got forwarded to the "account specialist department" 11 times, RECEIVED NO RESPONSE from them AT ALL. my banker was furious, they were apalled that their address was blacklisted for no reason, and they were given no reason as to why their address was locked.
One call stands out above them all, I called and immediately asked to speak to a supervisor, they forwarded me to a supervisor, a lady (a nice term for the creature on the other side) she said her name in an inaudible manner and told me my account was locked and there was nothing I, she, nor anyone could do. I threatened legal action (they were compromising my credit card # and a federal employees home address) and she blew me off regardless. I told her I was going to stay on the line until the issue was resolved. She said "I'd advise you to buy your books elsewhere" I was taken back by this statement as asked "do you seriously work for the company or is this some prank number to call for customer service?" I was told to "watch what I say"... she said she would forward my problem to the account specialist department I stopped her there, I told her I didn't want any of my info reaching those idiots because I haven't gotten any service in return. she told me again to watch what I say. she put me on hold for 5 minutes, in the middle of my sentence, then returned and said "sir, are you seriously willing to stay on the line because I'm not going to do anything about it"
needless to say, I hung up.
My banker also called, talked to "jim" gave some info regarding the problem, he was pretty helpful, until 48 hours later we DID NOT receive any response, so she called and asked to speak to "jim, the team leader" and was told nobody by that name worked there. so there you go folks, your credit card info is in the hands of someone who won't even tell you their real name, but they have your card # and address and everything. and if there's ever a dispute, you'll never get anything solved because they will waffle around until you leave them alone. I did my business elsewhere, I had to spend an extra 100$ but the service was sweeter then honey. and definitely worth it.
|
