I purchased a laptop on 01.05.09, the money was instantly taken from my account and the laptop was despatched, the estimated delivery date was 13.05.09.

By 18.05.09 the laptop had still not arrived so I contacted them, who advised me the laptop was still in transit.
The next day I recieved saying I had been given a refund that would take 10 working days to process, and the address was undeliverable - no explanation provided.

I then called customer services who said the only thing he could do was get the courier to ring me to explain why it couldn't be delivered.

DHL have delivered numerous packages to this address so I do not understand why this has not been possible yet. All I have achieved form this transaction is a bank balance deficit of £400 in my account for 30 days.

I fell this is absolutely disgraceful customer service.

i purshased hearing protectors from an amazon dealer and was sent rifle scopes. the dealer said it was an amazon glitch, he does not sell hearing protectors. i returned the scopes at my own cost and never recieved a refund. went thru the amazon ato z garantee process---5wks now and no refund, i have nothing for 250+ dollers laid out.

Following a peremptory and dismissive e-mail to me, informing me that as a result of my seller performance feedback being deemed unsatisfactory my marketplace seller account was suspended.

I had prided myself upon the care I had taken as a marketplace seller to ensure that the service I gave to Amazon shoppers was first class and in all cases fair and honest. It was my experience however that Amazon shoppers were often not so honest and I suspect that I suffered from spiteful feedback in respect of a transaction.

when I asked Amazon to provide me with instances and details of the dissatisfaction they claimed I initated they refused, pointing out only there reservation of right to close seller accounts at their own discretion.

I find this cowardly, unjust and hypocritical of Amazon.co.uk

Potential and existing Marketplace sellers should be aware that their personal reputation is at risk when acting as an agent for Amazon.

I decided to set up a baby registry on Amazon.com in July 2009. I chose 5 items. One of them was a carseat priced at around $130.00. On September 30th I received the carseat purchased by someone for me. I checked the registry and sure enough, the carseat was now one of the items showing as unavailable due to purchase.. So far so good.
I attended my baby shower this past weekend and low and behold, there is another carseat there! I was confused, so I looked at the packing slip from the box, and sure enough it was purchased off of the same registry 3 days earlier than the one I already had at home! So now I have 2 carseats.. Simple enough, right? I call Amazon.com customer service (I used the international number which is not toll free so I could get an actual person, as the 800 number was strictly automated). I apparently reached India, which in and of itself was slightly annoying to me, however I proceeded to tell the gentleman what happened, and asked that he email me a prepaid return label so I could ship the duplicate carseat back at Amazon's expense. Since they neglected to remove it from the registry when it was purchased on 9/26, it was purchased again on 9/29 - NOT MY ERROR. I was on the phone with this man for 34 minutes going back and forth trying my hardest to explain to him that this was not my fault and I should not have to incur the $17.40 shipping charge to return one of the carseats! He kept apologizing however told me in no uncertain terms that "this is not our policy Ma'am, we cannot provide your shipping" OVER AND OVER he kept saying the same thing.. Like he was not getting the point at all, he didn't understand or didn't want to or something.. Then he tells me that they have no record of the first carseat being purchased, even though I told him I was holding in my hand the order slip directly from them with the purchase order number and all the info regarding the transaction.. I asked for a supervisor and was put on the phone with a woman who was even more ignorant than he was, and finally after almost an hour I gave up.
I returned the carseat at UPS this morning. I will be receiving a gift card back from Amazon once they get the carseat - minus $17.40 for shipping. HORRIBLE!! I will NEVER deal with this company again. EVER. Crap policy and horrible customer service..

Amazon is rotten to the "core", although we wonder if this ECR staffer who lied about calling us the next day is also lying that the CEO asked him to still respond to us (which was the same doggerel). All contacts had to be initiated by us, as far contacting the unit and CEO. I find it telling that the switchboard operators say they are instructed to not connect any callers to executive offices and that such a great customer service company (another lie) has no easily accessed list of department heads. Then Amazon wants to whine about people who complain to consumer agencies independently, or governmental officials, not to mention lawyers. Perhaps karma will have Amazon crashing into oblivion like some other retailers - the ones who forgot to be responsible and ethical businesses.

We bought an item from Amazon that could have been purchased for almost half their fee from the company (who we learned also had free shipping), Anyway, we relied on the Amazon hype and the order was incomplete. When we paid for it online before a damn thing was shipped, all bank account information was correct, AND we got the item. Then a few weeks later, we could not get into our Amazon account. Our e-mail had a letter from TRS/Telechek saying that Amazon had authorised them to write us, having given them our e-mail address and telephone number without our permission. Also no account number generated by TRS was in the e-mail. They began calling several times a day, and we were clueless about what money we owed Amazon after several years of e-shopping from them. Both the TRS e-mail and Amazon provided hours that the collection agency is not open, so we got the correct ones when we called. No one explained why there was no account number on the e-mail, and one of the few people we talked to at TRS got belligerent when we told her none of us drove, had no driver's license to provide, and that we were not given such information as SSN or bank account information by telephone.

We were first told by Amazon customer service that the debt was 39 cents, then after Anthony of ECR was contacted at our expense he lied about calling back the next day, then getting accounting to clear the account and so inform TRS. Well, after we complained to the WA attorney general where the HQ is and Jeff Bezos, he writes back that we still have to pay TRS, this time $10.99. We had offered to pay again online had our account not been disabled, then seek a credit. Of the times we have contacted Amazon about unsatisfactory orders on their website e-mail and by telephone, we got the matters resolved after dealing with friendly, but insufficient outsource staffers abroad, causing our insistence on Amazon staff in the U.S. HQ to interact with. Simply put, I hope that Kindle is the beginning of the end of this bogus company that is the real deadbeat the way it treats longstanding customers like us and others. They are common thieves and frauds under the ruse of merchants.