ambientedirect.de

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Home & Garden

Contact Information
Germany

www.ambientedirect.de

ambientedirect.de Reviews

July 28, 2008

Do not use

On June 22, 2008 I have placed an order for a Fuschia 3 lamp, for a total of Eur 432. According to Ambientedirect website, the lamp was supposed to be delivered within 2 or 3 days.

The item I have received about a month later (not 3 days!) was broken and thus I returned it back to ambientedirect.de and asked to be refund or a replacement.

Ever since, I haven't got any compensation or replacement. I would like to report this problem and alert possible buyers. Ambientedirect is not a good place to buy, do not use their website.

June 17, 2008

broken item never replaced

On March 27, 2008 I have placed an order for a Frank Gehry Ultra Cube by Heller, with this retailer for a total of Eur 599

The item I have received about a month later was broken (as confirmed with photos on delivery) and thus I returned it back to ambientedirect.de as asked on my expense (a further Eur 70).
Ever since, I tried to contact ambientedirect.de on many occasions without any result apart from a email I have received on May 30 2008, claiming they were expecting some kind information from the manufacturer HELLER (aka transferring responsibility to them), without any follow-up or any news whatsoever since then.

3 months later have passed without any compensation for my damages or replacement for the furniture I have ordered. I would like to report this retailer's behavior and complain and alert possible buyers. Please not that this retailer has a trusted shops guarantee from trustedshops.de, which should not fool you as in my case they have not even sent me the trustedshops guarantee form as they owed on the day I placed my order online.