Today, 11/27/2009, we purchased tickets online for "The Blind Side" viewing of the movie of 8:20 PM at AMC Theater Firewheel in Garland Texas. We purchased our tickets at 11:14 AM. So, we show up at the theater and get our tickets with our confirmation number about an hour and a half early. We walk into the theater and are told to go to theater number 13. Low and behold, the entire theater is full. There was a seat here and there, but no more than 3 total. We had 7. We did not have a problem splitting up, but we all needed to be in the movie and there was not enough seats. Not only that, there was at least 30 other people there that did not get seats either. So, the employees totally did not care at all when we told them that they sold way too many tickets for that movie. They told us that we could go get in the line for the other showing of the movie in theater number 10. Only thing is, there was already at least 300 people in that line. They did not want to accomodate us in the least. The 30 plus of us were just SOL. Totally dumbfounded by their customer service. They just informed all of us that we could just get our money back and leave. They are the ones who screwed up, not us. Who on earth overbooks a theater?? I have the answer, just a bunch of idiots trying to act like they have a clue what is going on, but actually don't. Very sad that AMC doesn't care about their customers at all!!!