America's Servicing Company (ASC)

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Category: Business & Finances

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United States

America's Servicing Company (ASC) Reviews

KAY MILLS November 2, 2009
MISLEADING CUSTOMERS
I WAS APPROVED BY WELL'S FARGO FOR A LOAN MODIFICATION IF I PAID THE PAYMENTS SET FORTH IN A FORBEARANCE AGREEMENT (PLEASE NOTE I BYPASSED ASC AND CONTACTED WELL'S FARGO). ACCORDING TO THE YOUNG LADY I SPOKE WITH MY FIRST PAYMENT WOULD BE DUE NOV 21, 2009 NEXT ONE DEC AND THE NEXT JAN AFTER THIS THE MODIFICATION WOULD BE SET IN MOTION AS LONG AS I MADE THESE ON TIME WITH FULL PAYMENT.
WE WERE SO HAPPY, I ASK THE NEXT STEP, SHE SAID WE WOULD GET A LETTER IN THE MAIL FROM ASC WE WOULD HOWEVER HAVE TO DEAL WITH THEM (ASC), WE GOT OUR LETTER IN THE MAIL TODAY NOV 2, 2009 FIRST PAYMENT IS DUE OCT 26, 2009.
WELL GUESS WHAT I'M LATE.
ACCORDING TO THE ENVELOPE IT IS DATED OCT 27, 2009 THAT'S WHEN IT LEFT THE POST OFFICE IN CALIFORINA TO COME TO ME FROM WELLS FARGO.
SO IT IS NOW NULL AND VOID, FIGURE THAT.
SO DO THEY REALLY WANT TO WORK WITH ME TO MAINTAIN AND KEEP MY HOME??
IF YOU HAVE ANY SUGGESTIONS TO HELP E-MAIL ME.
THANKS,
BRENDA
[email protected]
March 2, 2008
Class Action Lawsuit due to Fraud
Due to serious neglegence on the part of America's Service Company (Hereby refered to as ASC) I am preparing to file a lawsuit based on the following facts.

1. Fraudulant notorization of mortgage signature. I was informed that because my wife was 2000 miles away at time of signing I should sign her name and they would get it notorized and it was totally legal. In fact this is concidered a fraudulant act by the state on Michigan thereby null and voiding legal contract. This fraudulent act has been just found out and will be forwarded to the Michigan Attorney General.

2. Failure to pay Insurance out of escrow and getting mine cancelled after 2 months of phone calls. Then placing their own in and charging me $800.00 for it. Per my mortgage Escrow shall be in place to provide funds for Taxes and Insurance. Another Fraudulent act per Mortgage agreement

3. Provided false APR information. Was told that I would have a 7.5% and got stuck with a 9.6% rate. Also I was suppose to be in a FRM and was put into an ARM. Fraudulently showing one intrest rate on initial proposal and installing a higher one on the actual mortgage note. Was not shown at closing just told to initial everything.

4. Mortgage Broker informed at signing not to worry about anything that we would be refinanced in 12-18 months. Completely untrue. Your ability to refinance is completely up to the lender not the broker.

These are just a few of the many documented Fraudulant practices they have done to my family. We have tried three times to get refi'd only to have huge fee's involved to do it. $15000.00 by Countrywide, Well Fargo sent paperwork recieved no answer. (wonder why?) Last company refused till we were in the home for two years.

I am looking for anyone with proof of negligence to join us and bring this to a class action level. I feel that it is time to take a stand against the practices of this company and their parent company.
January 24, 2008
Terrible service!
Our mortgage company American Servicing Company (ASC) placed an escrow account on our loan after repeated methods of correspondence asking them not to do so. Our 2006-2007 December/April property tax payment was late, which we admit. We received a letter stating an escrow account would be placed on our loan if the taxes were not paid. At that time we paid our taxes. When I contacted ASC, they stated they paid the taxes also. When I contacted the county assessor’s office, no overpayment was recorded. I wrote a letter along with proof of tax payment to ASC requesting the escrow account to be removed. I sent this along with a house payment which was cashed; ASC customer service said they never received the letter. December 2007 we paid the first installment of our 2007-2008 property taxes on time. When I contacted ASC they said they paid them November 27. Again when I contacted the county assessor’s office, no overpayment was recorded. The recorder stated the only payment that recorded was one paid by a credit card (ours) and doubted the mortgage company paid by credit card. I contacted ASC and demanded a conformation number proving they paid the taxes. I received a letter stating they paid my taxes but no conformation number.

December 2007 was when our loan payment would jump from $1960.00 a month to $4010.00. I have not made December or January’s payment because the amount is in dispute (which is noted by their customer service) and because we cannot afford $4010.00 a month. $3920.00, the amount of two regular house payments sits in an account ready to be paid once this dispute is over. The regular payments have not been made for fear that ASC would force a foreclosure and this money would be lost. In December I was assured that no late fees would be assessed and was far from foreclosure since the account was in dispute. Yet, we have now started receiving calls and letters from collections stating we owe over $8000.00 in payments and fees. We had made our payment on time for two years. At a time when so many houses are falling into foreclosure, I can not believe the way this is being handled by ASC.
December 1, 2006
Harassing people, refused to acknowledge their mistake
ASC - America's Servicing Company is absolutely horrible to deal with in any way. Their customer service department employees have no idea what customer service is. I have asked several times to speak to a supervisor and have been REFUSED. This company has repeatedly sent late notices and demand letters in addition to making repeated harassing calls regarding payments that they say have not been made. Even after we have submitted EVERY piece of documentation that we can possibly obtain from banking institutions and the previous mortgage company, ASC has refused to acknowledge their mistake, they refuse to correct the mistake and remove late fees and other "suspended" moneys, and they refuse to correct the information reported to credit bureaus.

Their refusal to assist us in this matter is causing financial hardship and unnecessary stress on our family and finances. WHAT can I do? WHO can I contact that will listen and take action? I know I am not alone in my total disgust for this company that says they "service" America's customers. They do nothing of the sort. I only hope that their home loans get sold to ASC and they get screwed like the rest of us have.

Any assistance would be greatly appreciated.

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