I've never met anyone who worked at ASC in person so I don't know faces but when I imagine what Satan and his minions look like I visualize the voices of the people I have dealt with at ASC and the imagined faces they have. ASC STOLE my home last May! Yes, they STOLE IT! My story is similar to many posted here. They would lose paperwork, told me to skip payments, tack on excessive fees, transfer me all over to have me explain the story to a new rep that had no clue what I was talking about. The home went to foreclosure once due to this garbage, I paid excessive fees to their 'attorney' (around 20, 000) to get my house out of foreclosure. I begin short sale negotiations in July of 2007. I had a buyer that was ready to pay cash and I was told by ASC that I could get a result back within 60 days. 60 days later not only had no answer been given but I was told that I needed to resubmit my paperwork because it expires after 60 days! I resubmitted and of course my file got put back in on the bottom of the pile. Which meant that after another 60 days the same thing happenned. This happenned three times, each time they had to order a new appraisal the cost of which was tacked onto my loan of course. At one point they gave me this runaround but the appraisal had just been done two weeks prior and when I called them on this and the legality of what they were doing I got alot of stammering and a 'Oh, well we can have an answer in two weeks.' Guess what I never got my answer and they continued this horse s*** ordering several more appraisals, losing paperwork, saying they called or sent letters (never did...never would send me ANY paperwork on my loan balances etc. even though I requested it several times) all the way up until the day of my sheriffs sale. May 2008. I did recieve a notice in writing though. The actual day of my sheriffs sale they still had me talking to people giving me the runaround while they were selling my house. This company is a cesspool of filth and so are it's loss mitigation department and slimy attorneys. They will outright lie to you and steal your home as well. The home was out of state I was not able to attend the sheriffs sale plus I was told that it was put on hold and a manager in Loss Mitigation would contact me. I ended up calling them repeatedly every day to be told the person that was handling it was not there and that they should be able to help me all the while they were auctioning my home off! Auctioning it to themselves they never sent it out to the general public and purchased I believe for 1.00 or 10.00. Which is how much the mice they buy on which they feed cost. I know I felt like one of those mice being chewed up alive while they told me it was all ok...I just needed to keep waiting. They had slapped on excessively overpriced PMI insurance prior to the sheriffs sale to themselves. Like they slap on excessive fees by telling you to get behind so they can 'help' you. Bull. So basically what happened is they were reimbursed the difference between what I owed and the 1 or 10 they bought the house for from the Private Mortgage Insurance. Then they put my home back on the market to try and sell it. Don't tell me the banks don't want the home it has declined in value. In the end, they make quite a bit of money. Since dealing with the cesspool and the savage slave lords of ASC. I have learned a few things: first, ALWAYS shower after dealing with these people. Second, you do NOT need to miss a payment in order for someone to 'modify' your loan. It is something they do to make more money for ASC and Wells Fargo. Keep in mind ASC has collections, and loss mitigation ( a glorified collection department). And their job is to make as much money as possible for the bank at whatever cost to you. These employees are paid hourly and they recieve bonuses and commission so they are not truly trying to help you. They want to help themselves at your expense. I now work with people going through this every day and I can tell you that YES, THE BANK DOES WANT YOUR HOME. They have no reason to negotiate with you unless they are forced to by a negotiator. YOU MUST SHOW THESE ANIMALS NO MERCY! I kid you not. They will not show you any and they outright lie to their 'customers' that they are supposed to be servicing loans for. They steal homes from all races, little old people, young families, even the Easter Bunny got a foreclosure notice two days ago from ASC. I just wrote an article that was published in our local paper and if you would like to email me through this site for more information or a link to the article please feel free to. Good luck and God Bless.

My boyfriend has a home loan through this company. We have called for the past two years to find out whether he would qualify for a remodification. Finally this Dec. they led him to believe that he may qualify. He would fill out paperwork, they would tell him what more they needed. This happened at least 8 times. The rep that he was assigned has an answering machine that always says it's full. One rep tells him to sign something one way, then weeks later, he is told he has to sign it in another place and resend. Absolute run-around. If you have the sense to check into a company, heed this warning and stay away from this company. He had to call them to find out after all this time and work that he wasn't approved. Then the rep had the audacity to ask him if he wanted to make a payment.

Three words CLASS ACTION LAWSUIT!!! I have dealt with this company for 2 years and my story is to long to go into. Suffice it to say that they have put me and my family through Hell!! they make an agreement then they break it, I never speak to the same person twice it has just been a complete NIGHTMARE!!! I may have to move as soon as May 06 2010!!! There has to be something done about this company or they are just going to keep on doing this to all of you!!! let's get together and make this happen!!! I am willing to get things started, but i can not do this alone

Gad

I have tried three times since March 2009 to modify my mortgage. The first time I was denied because they (ASC) miscalculated my monthly expenses by over +$5, 000. Even after I spoke to them and pointed out this was an error on their part they said too bad and I would have to resubmit the information (hard ship letter, pay stubs, financial info, w-2's, tax return). I did this in May. After calling them for two months, in July they said that now I qualified for a government sponsored program but that they needed all my paperwork to be resubmitted. I did this promptly. In September I was sent paperwork again saying I was qualified for a "trial modification" for three months and needed to submit more paperwork. In December I again called to see how things were going and was told to be patient. I called again in January after being told to keep sending in payments as I had done in Oct., Nov. and December. I did this for Jan and Feb. I spoke to some one on Feb 3 who still didn't know anything. Each time you call you talk with someone else in the call center who can't give you any information. When I would ask to speak to a supervisor, they would transfer me but no one ever picked up, and I would keep leaving voice mail messages and NEVER received a call back. I just spoke to someone last Friday, Feb. 19 and was told my modification had been denied by the investor. I was told I needed $500 surplus each month and didn't have that. they could give me any more information but that I would receive a letter in the mail. I am still waiting a week later. They also told me that their requirements varied each DAY. I have never been late with my mortgage and am not in default. When I refinanced with EQUIFIRST Mortgage four years ago, my mortgage was transferred to America's servicing company three months later. I went through a mortgage broker for my refi. I never was informed that my mortgage was considered a sub-prime mortgage. I beieve this was fraud.
I need help in modifying my mortgage. This company has never helped and I don't believe that they ever had any intention of helping. What happened to the making home affordable act that President Obama past last year. These crooks should not be able to treat taxpayers this way and need to be stopped.

I just read through all the complaints that are listed on this site about ASC. I totally agree with everything that was said, and at this point everything has happen to me as well.
After five months of trying, sending my paperwork at least seven time, cutting expenses I was finally told, "They would be better off if I did foreclose" WHAT! REALLY? And that I did not show "Affordability". No kidding. I have now got us with in a couple hundred dollars of breaking even every month, but still don't qualify. I will now have to increase my income. Well in California, that is easier said than done. I finally took the step of getting a roommate to increase the income and get to a place where they might work with me. Guess what...

Now I have a surplus so don't qualify.

This has been the most frustrating experience I have ever had to deal with.

On a positive side, I got my second done in a matter of weeks... Hat's off to HSBC.