America's Servicing Company took over my loan from Mortgage Lenders Network when they filed bankruptcy. When I was with Mortgage Lenders we signed a contract to defer 2 payments. Now ASC is adding this amount to the payment I currently owe. When we called them, they stated that "this is how it is" and that they "have no field to enter this deferment into". This seems like an unfair practice. We shouldn't be put in a position where we have to worry about possible foreclosure.

I had surgery and they stretched out my past due balance. However, if I am a day late on my payment, I lose the Temporary Forbearance Agreement and owe them the total amount. I have tried to find a site for them to no avail. Now, I have to pay them by telephone which is a $15 charge per mortgage... and I have 2 mortgages. It seem that in this day and age, i should be able to just pay them directly on line!

They also paid last years taxes in December before they were even due! My taxes are not escrowed. They claiming that they had to pay the taxes the previous year... which I paid! After over an hour on the phone, they finally realized that I was right... but instead of refunding the debt, they spread that out across this years payments which of course increased my payments. They have helped some, but been a real hassle to deal with!

I have read most of the complaints about this company and I am relieved to see that I'm not alone. This company appears to be in the business of making its living on fees and other charges. The company does not know what the word "ethics" means, but is the the epitome of "greed." Some of the representatives who work for this company are inept, incompetent and almost illiterate. ( After reading Eric Lopez's diatribe.) Reps are probably paid minimum wage with commission. The commission most likely based on a dollar amount to be raked in per month by any means necessary. The reps are not "people oriented", which means they lack people skills and were probably employed for that very reason. Their collection practices are antiquated and are designed to intimidate, bully and motivate fear.

After having said all of that, I have read several articles from the US Congress, HUD, NFHA, NACA and others. Some of these agencies conclude that sub-prime servicers, like ASC, thrive on default, late, etc fees because they can charge more. That's why they try to push the loans into default and refuse to respond to borrowers who only want to keep their homes.

I recently had my home foreclosed on due to their deceptive and unethical business practices. They (the loan counseling department) will eat up the time ( as I also read from someone else's comments) at 40 to 60 day intervals. They (reps) are unresponsive, and will lead you to believe you are speaking to loss mitigation. I don't believe they even have a loss mitigation department, so they are probably also perpetrating a fraud. ASC will "blow off" HUD counselors and lie to and deceive them as well. The HUD counselor would call ASC and specifically ask if she was speaking to loss mitigation. Later she would discover that she had been speaking to collections. Correspondence from them was confusing, and the right hand definitely did not know what the left hand was doing. No coordination of effort or communication at all in this company. This company could care less about the borrower. Their representative, Eric Lopez (if that's really his name), confirms this. He is a reflection of his company's mental attitude. They treat borrowers with disrespect because they think they can. What really needs to happen here is that a class action suit needs to be filed against this company. Also letters of complaint should be written to our congressmen, as well as formal complaints filed to the Federal Trade Commission and the above mentioned housing committees.

If we have taken the time to voice our discontent on this website, then we must be disturbed and irritated enough to follow through. It's the lack of follow through that these companies rely on to continue to do business the way they have been doing for years. Companies like ASC should not be in business if it's to the detriment of the consumer. If allowed to remain in business, ASC and companies like it need to change their business ethics. Hiring and training customer service oriented people who have integrity would be a start. Any response from others regarding these comments?

This is a response to Eric Lopez's nice information about horrible creditors...
Thanks for the information about how terrible my credit is and why I'm so lucky to have ASC as my mortgager. However, that STILL gives NO reason to have incompetent and heartless customer service. My loan has fallen one month behind because when I refinanced and was lucky enough to have ASC assume my loan, you fine fellas didn't do all your research! I had to do it! My taxes are included in my loan, which of course are paid by my mortgager. When ASC purchased my loan, my taxes were past due. The previous mortgage company "paid" the Jan. taxes, but the check never cleared and/or didn't reached my counties tax department. Therefore, I was behind. Instead of ASC researching or inquiring about the past due balance, it was paid including late fees and penalties. Thank you very much. That was very kind. Then in November when the escrow statements are mailed for the upcoming year, my payment went through the roof! Almost $250 more each month. I called customer service and the heartless b--ch told me to sell my home. Who says that?!? And tell me why I would want to do that! I wanted to know why my taxes nearly doubled. "I don't know, ma'am. Maybe you should contact your taxing authority". So, I did. Do you want to know what I found out? My taxes weren't paid in Jan. like the original mortgage company claimed. Then I called them. They showed a check number and everything. I asked for a cancelled copy of the check. After waiting for six weeks and getting the run-a-round, I was finally told that the check never cleared. Several times, I requested for ASC to research and then run a new escrow analyst which should reflect the correct amount of taxes due. Not $700 in Jan. and $1550 in July, but $1550 for the whole year. Still nothing. Finally, in March everything is clear. The original mortgage company forwarded a check for the past due taxes, my escrow statement was correct and my payments are back to where they should be. Five months I dealt with stupid crap that I honestly shouldn't have had to deal with. My mortgager SHOULD be the ones to make sure that everything is smooth since I'm holding up my end of the bargain and making my payments on time. That is the reason you have a job. Your research department is lousy, your customer service department is lousy and your tax department is lousy. A bunch is heartless souls! Just because I don't have a Prime loan, doesn't mean I'm a piece of crap or should be treated any different. I'm a hard working individual who pays her bills on time and would like a little respect!

I became behind on payments because of marriage break up and trying to support five children on less than a grand a month. I got served a few days before Christmas as if the holidays already didn't suck. I sold my car but couldn't get the full amount up to reinstate the loan. Then a young girl in the neighbor hood lost her house so I finally got the courage up to call them again. The were nice, I faxed them a letter explaining the hardships that I had been facing and filled out the work out package. While trying every avenue in the state of Florida for help and believe me they don't offer any. I was flipping out thinking the kids and I would be out on the street. Then a friend of my mother's who is a millionaire came forward and offered me ten thousand to catch it up. I spoke to someone and sent them the cashiers check and was told to make the first payment in August. Well yesterday nearly three months later, they sent the check back. Mind you the lawyers office already dismissed the court action. I have no clue what to do and I don't want to lose my kids. If anyone has a suggestion please email me. I can't even find a number to reach someone there to discuss this. A Realtor told me that they may want to refinance the loan to a lower payment and thats why they sent that back. I have rec'd no information only the check in an unmarked envelope.