I have America's Servicing Company as my mortgage company, and I too am extremely upset with the service. I agree with one of the writers that ASC will call me if I am a few days late, but I can never find anyone to help me when I have a concern. I am in the process of trying to refinance my loan, and when I pulled my credit report, I discovered that ASC had erroneously reported to the credit bureau that it had started foreclosure proceedings twice, but I timely make my payments every month. To make matters worse, when I requested a letter providing that it was in error in reporting these comments, it would not state that "it was in error;" the mortgage company I am seeking to go with requested this information. Rather, it wants this mortgage company to interpret my payment history and deduce whether it was in error. And, as to any letter I was to receive, it told me it would take two (2) weeks to process. Okay, the letter went out on April 25, but it is now May 9, and I still have not received a letter. ASC says it can take up to 7 to 10 business days for the mail to reach me. Okay, fine, can I get a fax? I have requested a fax of the letter twice, but sill have not received anything. ASC rips off homeowners with the expensive fees it charges. It abuses its power by reporting erroneous information to the credit bureau. And it hurts those homeowners who are trying to do the right thing!!!

I could probably write a book about this RIP OFF Company! My loan was also sold by Option One Jan 06. I became ill, contacted them in May 06. Stated organ has failed, going in for transplant in July. Please advise process if payment missed. By July 19, 2006, I had received no response. Each time I sent a letter (to have proof) and also faxed, it took 45 or more days for them to respond. By the time I return from the hospital, they are now calling me twice a day (or more) about the missed payment. They sent a letter stating options were to add the missed payments at the end of the loan or receive a deferment / moratorium. It took so long for a response, I wrote the chairmans office. I now know why the company sucks! It took that office so long to respond, I had forgotten I had written them (over 60 days). And, then the lady said she had to go back to the customer service office. (Completely unable to assist.) Just to cut this short, let me warn you, if you are late on a payment you are not eligible for a deferment. If you are late, you are unable to add a payment to the end of your mortgage, so I ask--why send a letter offering the options? They finally sent a letter to foreclose, I went to an attorney.

If your loan is sold, I strongly recommend you re-finance elsewhere!

I work in the mortgage industry as a branch manager of a mortgage company. We originated our loan with Option One who then transferred servicing to ASC. I have always paid my mortgage on the 5th of the month and had it automatically withdrawn with Option One. When they transferred servicing, I tried to set it up the same way, but would have to pay $15- $20 per transaction, which would be $240.00 more a year for fees that are non- deductible. They start calling on the 2nd of the month, 3 times a day, even though I have told them again and again this is when I will pay. Here is the kicker though, when they receive my check,they electronically withdraw it at no fee? How stupid is that, charge me for internet and phone payments but do the same thing if I send a check? Predatory collecting is what I call it. With the market in the turmoil that it is in, I think there needs to be a government investigation into the Loan Servicing Companies pronto.

I have had quite a few mortgages in my time and this is the worst lender of all time. I will have to agree with all the other complaints I've read so far. I have received almost 30 certified letters sent to my home threatening foreclosure and have not once been late with my payments. I have been verbally abused over the phone by their awful call center. I've gone so far as to sign a Cease and desist order against them for the phone calls but still receive them to this date. They have changed my late fee date from the 16th to the 10th... only after 20 hours on the phone did they change it back. Payments have been received , but not posted for 10 days or longer... so during those 10 days you receive about 30 calls. Unfriendly customer service representatives, horrible time reaching them.

Did you all know that Wells Fargo owns this company!!!

They serviced my favorite loan I've had, best service- but to own this company and allow them to give this terrible service is absolutely unacceptable.

I have gone to Wells Fargo to see if they'd transfer my loan (since it's one of their companies) they said "no". So I immediately closed my checking and savings accounts with their company.

Under no circumstances get a loan with this company!

During the transition of the sale of my mortgage from Freemont Investing and ASC (which happened within a few months of closing), I made a payment to Freemont as I had not gotten the documentation for the new vendor yet. They informed me that payment was not received and I finally had to go through so much to prove that the payment was received. They finally corrected it.

Also, they started sending me letters requesting me to provide proof of insurance. They informed me that their records indicate that I do not have any Home Insurance. Anyone in the industry or in the business or anyone that has ever bought a house knows that no mortgage company or title company will close a home without proof of insurance. I called them and told them that Freemont Investing should have all the paperwork and that they closed the loan knowing that their was home insurance purchased. They told me that I needed to go and dig my files and mail them my declaration pages and proof of insurance. I asked them if they can follow up with Freemont Investing since that is the company who they purchased the mortgage from. After another week, I received another letter from them telling me that they have imposed and purchased Home Insurance for me which from the attachment they mail to me was twice the amount of my existing insurance. They informed me that this amount will be added to my monthly mortgage amount. At that time, I had to go and dig in my files and folders to find my Home Insurance documents from the closing to send to them. I think it was their responsibility to get all the appropriate documents from the company they were purchasing the loan from. I do not think that they should be harrassing the customer for information because they have neglected to transition the files and documents appropriately.

I think that this company has the worst customer service and does not care anything about the customer and does what they want because they know that the customer does not have any rights and does not have any choice and or any say so when and to whom their loans are sold.

Please help. I wish I could change this company but it would just cost me more money to re-finance. And after that, it might end up back with them somewho anyway.

I think that this company should be fined and that the US attorney's office should try to help the customers with this company.

I wish I could do something to have them go out of business.