Reading over everyone's posting, it is nice to know we are not crazy. My husband and I are real estate investors and have several mortgages. Three of our mortgages were sold to ASC and it has been a nightmare ever since. Along with the harassing phone calls, (reminding me before the due date) that my payment was due, (mind you with three accounts we got triple the phone calls. We have two mortgage payments that are similar to the cents, different only by .10. Two payments were applied to one account mistakenly and one account showed past due, I was assured by an attendant that it would be corrected right away. Months later, after they threatened to repossess my house etc, and reported to my credit report, I finally had to pay an additional payment. They fixed my credit report, but I still have an account that is paid a month in advance. They refuse to refund that amount, saying if it's paid a month ahead I have them automatically draft my account because I am terrified I will fall into their nightmare web of customer (non)service.

My mortgage company sold my mortgage to ASC. I had been warned that my mortgage was going to be sold after two months, but then they sold it after one month. I sent payment into the company that refinanced my loan, and they cashed my check and then forwarded payment to ASC. The problem is that they mailed it to an overnight post office box that no longer existed. I flipped out about my missing money and was promised by ASC (owner of the no longer in use P O Box) that there would not be a late fee charged. I had explained that I received a letter they mailed the last day of October telling me my loan had been transferred but I had already mailed payment to the old lender.

This month, my payment was due before the 16th, I am already being barraged by phone calls from these people. I just called one of their customer service numbers and listened to the computer generated message regarding my account and was just "informed" that they DO have late fees on my account. My monthly statements have not reflected a late payment.

When I went online to make payment to them, I have run across these complaints.

I will say that they did not use my mailing address as requested. I have been charged a late charge after being told I would not be charged. When I realized my payment had been LOST, I had to make more than a dozen calls to try to get the information from the old lender correlated with the new lender, ASC. They evidently did not feel they should be involved with their own contribution to my lost payment (a no longer in use P O Box) (note that it was not no longer in use to the extent that my payment was returned to the old lender... it was just no longer in use in terms of them checking it). What a total pain in the butt.

I will be following up with a complaint to the appropriate authorities on this.

Maybe our collective voices will have an impact. I certainly hope someone is paying attention.

I agree, they just assumed my mortgage from GMAC & I made payments to GMAC prior to 12/1/06. GMAC assured me via letter that any payments that I made during this transition would be applied as a payment with America's Servicing Company. However, since 12/15/06, I receive numerous calls at work and on my cell phone. I answered one of the calls & requested they don't call me at work & change the number & she said she can't do that. I need to find out where they are located & contact the better business bureau to report them.

I just found out from GMAC the funds that I paid were applied towards my principle and not my mortgage payment.

I too have had nothing but problems ever since our mortgage was sold to ASC, It has come to me having to either overnight or 2 day mail my pymts so I at least have proof from the postal service that asc DID indeed receive our payments. They call us every month to tell us they didn't receive it and they will have to put another 100.00 on to the mortgage pymt. I constantly have to argue monthly and let them know exactly what time and day they did receive the pymt. Then they tell me "oh yes we do have it, it just hasn't been posted yet" our pymt is due the 20th of every month, here it is the 27th and they just called this morning and I had it out with them again. I seriously want to refinance just to get it out of there hands, I just wish I had a guarantee that it would NOT get sold to them again!!! This is the most unorganized, ripoff of a co. I have ever had to deal with, I have turned them in to the BBB 3 times now. I have never had this sort of problem ever before with any other mortgage co. I constantly feel like they are trying to do whatever they can to get extra money out of us.

Paula Carlson,
cottage grove,MN

Like all of the other "victims" of America's Servicing Company, I too have been dumped into the hands of ASC as of June of this year. I had no problems what-so-ever with Fremont Investment & Loans. I received notification of the transfer from Fremont approximately 30 days prior to the transfer. Thank goodness it included contact information for ASC. I awaited paperwork from ASC, but it never came. I then called and was given a loan number. They told me that the loan was not set up yet, so I could not make a payment. I had to call back after the 5th of July, 4 days after the first payment was due. Then, when I called back I could not get past the automated system because it did not recognize the loan number. After DAYS of trying to reach them, I finally got through. They said they had no idea where the number I had been given had come from, and gave me another number. They also graciously offered to take a phone payment fo the reduced fee of only $15 since my payment was past due. ERGH!! I told them that I wasn't paying until I had paperwork to confirm that they had actually given me a valid loan number. They said that a statement had to be requested...they don't just print them out (?!?!). After repeated calls from ASC for collection, they finally sent me August's statement! So I sent a double payment via overnite mail. They received it on the 2nd, but did not post it to the account until the 11th! Obviously, I was livid! I called to speak with a supervisor to get it changed. Since that time I have sent everything certified with return receipt. Well, the saga continues. I just received a phone call from ASC wanting my November's payment. I have already received the SIGNED return receipt, and have tracked the mailing. They will not accept it. They said another company may have gotten it, so I needed to make an online payment for $10, a phone payment for $25, or pay for a stop payment and send them another check! Unbelievable! How is this company still in business? I think I am going to have to pay refinance fees just to escape them. The bad part is that there are no guarantess it won't end up back there again.