I sent an email to American Airlines on its web site complaining about a lack of legroom in coach and asking why I couldn't pay for more leg room without paying an exorbitant fee for first class. This is the answer I received:
I am sorry you were uncomfortable when you traveled with us. Clearly most of the time customers are on board our aircraft is spent sitting, so we know how important this area is to the overall enjoyment of your flight. Our aircraft seats have been designed to be as comfortable as possible, are standard in size and pitch and comparable to most of our competitors.

Please know that we are all working hard to provide the highest quality service in the industry and are looking forward to demonstrating this commitment to you firsthand. Please travel with us again soon. It is always a pleasure to welcome you aboard.

Sincerely,

Ms. L. Milam
Customer Relations
American Airlines

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Isn't that swell? As you can see I received pablum boilerplate from a faceless Ms. L. Milam that completely failed to address my two complaints/questions. I did go back to AA's tiresome contact page and filled out a lot of extraneous info to restate my complaint. I'll just bet I receive a deep apology from AA's current CEO and around-the-world tickets for two to be used anytime in the next 10 years, but I won't wait up nights for them.

Oh how I wish this company had never been bailed out. They delayed and delayed all day, often with no notice to the many of us waiting in the terminal. The result was that my wife and I spent the first night of our honeymoon in a rainstorm in Puerto Rico rather than at the Ritz in St. Thomas. Then the Ritz took it upon themselves to cancel my reservation without telling me. A pox on you both!

On a recent vacation to Hawaii, I missed 2 flights due to AA not being on time with their departures. On the way there, I arrived in Los Angeles 5 minutes before my connecting flight departed for Hawaii. Needless to say the plane didn't wait for me and I was stuck in LA overnight, losing 1 full day of my vacation. On the way home, my flight from LA to Dallas was an hour late... causing me to miss my connecting flight into my hometown. Again, i missed the flight by 10 minutes and needless to say, they didn't wait. *** American Airlines, bottom line.

Book a group outing only to have some to cancel. I called the group desk to get info. on what my options are. I had 2 different stories - 1) can reuse ticket from date of issue but then another representative advised me that since there was a change in times I could cancel and use it from date of cancellation. I then called yesterday and the representative could not find this person's reservation - thought all was well. But, I find it via internet and call back. I advised this person what has transpired who advised me I can only use ticket from date of purchase. I told her what I was previously advised - she said "so sorry" It will be impossible to use this ticket as I purchased them a year ago and would have to go soon - but we are already planning on vacation within this time frame. So, bottom line I'm out $$$ due to misinformation!!!

I was returning from a friend's wedding in Florida and was assaulted by a flight attendant. I was sitting in the row before the emergency exit so I could not lay my seat back. Therefore, I laid down to sleep on my tray - I was suddenly jolted awake when the flight attendant FORCED the seat in front of me all the way down. In the process she jolted my head and neck causing immediate pain, dizziness, and nausea. I was then told to leave my party and sit in another seat but the flight attendant did not show me which seat leaving me feeling incredibly ill and disoriented to search the plane for a seat on my own. I was moved three times. After complaining to the airline I received a very rude letter in which I was told essentially that I was lying, had not been assaulted and the airline denied my allegations. Since the incident I have been having severe migraines several times a week. I will be contacting my doctor, lawyer and JAG so pursue this but until then I advise anyone reading this to avoid American Airlines at any cost.