To whom it may concern,
My wife, my two sons and I checked 5 bags in Atlanta on Tuesday, July 15 to Providenciales (PLS). We then boarded American Airlines flight 2035 for Miami and in Miami boarded AA flight 673 to Providenciales. We arrived on time, however our luggage did not. From the baggage claim area we walked to the American Airlines desk in the main terminal and filed a missing baggage report for AA 40 18 96,
AA 40 18 98, AA 40 18 17, AA 4o 19 00 & AA40 18 99.
The File locator number we were given were TKUNAB, TLTZCC, TDANAG, TDANAC, & TDANFX. We were told that our luggage had been booked onto the next American Airlines flight, that it would be arriving that evening and that it would be delivered to the Sibonne' Hotel where we were spending the next 4 nights.
The next morning, when our luggage had not arrived we called the airport number (649-941-5200) we had been given and after several attempts (busy signals and no answers) were able to speak to a women who said our luggage was there but that it had not been released by customs. Later in the day we called again and, after several more attempts, we were able to reach a man who said our luggage would be delivered to out hotel later that day. Late that afternoon four of the five pieces of luggage were delivered to the hotel. Three of them (AA40 18 97, AA40 19 00, and AA 40 18 99) had luggage tags on them. The tag was missing from the fourth bag. We then called the American Airlines desk in an attempt to locate our missing bag and after numerous calls. many of which were unanswered, we received differing responses including "your luggage is here but customs has not yet released it", "We'll check to see if your missing bag is here and if it is have it delivered to your hotel", "Let me check to see if your luggage is here, please hold" (after several minutes of holding it became clear that the person who had answered the phone had no intention of ever coming back on the line). We finely called the U.S. American Airlines desk (1-800-535-5225 not a toll free number from Providenciales) and was told that according to their records all five pieces of our luggage had been delivered to the PLS Airport and that they had "been accounted for". I then told the women on the line that "yes" we had received four of the five pieces but that one of them, either AA 401896 or AA 401898, was still missing and that it had not been delivered. I asked her to please send an e-mail to the AA desk at the PLS airport and ask them to deliver that piece of luggage to our hotel. She said she would.
Thursday morning, July 17, and we still had not received our missing piece of luggage and the several attempts we made to contact the AA desk at PLS met with the same repeated responses we had received on the previous two days. Once we were told by a man, who gave his name as Marty Johnson, that he had no one to bring the luggage to us.
Friday, July 18 - we made several more attempts to reach someone at the PLS airport that could give us some information regarding our missing piece of luggage. Mostly we got busy signals, no answers, or if we did manage to get someone on the phone, the same responses we had been receiving. On at least two occasions the person at the PLS AA desk simply hung up once we had asked for information regarding our missing luggage. Apparently these employees had no interest or inclination to make any effort to help us find it.
We departed PLS on Saturday, July 19. Flew out on AA746. But before we left we visited the American Airlines desk, the customs office and another room where one of the AA employees said that luggage was sometime stored. My luggage was not in any of these locations and we departed without it.
The missing piece of luggage is/was a smaller size, green, rectangular, 15" x 20" x 10" rolling bag with a retractable handle. It was secured by a 3-dial combo lock and contained clothing, toilet articles, a pair of sandals, a Swiss Army knife, a Leatherman, a 1st Aid kit, swim wear, sunglasses, hat, and a few other items. I'd like to have had these things during our vacation but now that that is past would still like to have this luggage and it contents delivered to our residence.
Although I have no proof of this, my guess is that all of our five pieces of luggage did arrive and were accounted for by the PLS AA desk. I suspect that all five were than sent to our hotel but that only four were actually delivered, one without its tracking tag, which makes it more difficult to determine which one was actually missing.
Your attention to this situation and response to this note will be appreciated.

Sincerely,

Richard Mills
2030 Acton Place
Birmingham, AL 35243
205-967-2454 (H)
205-972-8733 (O)

I was traveling miami - mexico last saturday may 31th in the fly 2115, by 5pm my family and I were getting the boarding pass at the front desk of american airlines, an a lady named LIETY supervisor operation Portuguese or something like that (it was difficult to see the name because she did´n t let me). Anyway we were with 5 bags, 1 year old girl and 3 year old boy, my little kids start to run all over and laity start to yell, i control your children this is not a play ground area, this is restricted area and maybe you don´t have to be here, show me right now your passports and your boarding pass! Well about the children I don´t disagree, it was a little difficult to have control by that time with 5 bags, passports and all the staff you carry in a trip I just wanted somebody helpful, my complain is that she was so rude, after that I asked her to gave me her last name and she refuse it and also she threated me with calling security, she treat me so bad. I don´t know why American airlines don´t teach their employees how to treat people specially foreign tourist. I will make more letters like this one because I think is the only way that they improve their employees, anyway i will never fly with this airline again.

I am writing to seek assistance in replacing a voucher for a cancelled plane ticket from American Airlines; the voucher was destroyed in a fire.

I purchased two tickets from American Airlines in the amount of $1228 per ticket for a trip to France. In July 2007, I canceled the trip due to a family member's illness and was told I would get paper vouchers for each ticket, minus $200 per ticket in a penalty/cancellation fee. I received the paper vouchers in the mail--one in my name and one in the name of my fiance, Ali Behbahani, for whom I had purchased one of the tickets.

Ali's voucher was destroyed when the apartment building in which we lived caught fire on October 1, 2007. The apartment did not burn, but over five feet of water flooded the apartment, so everything made of paper was destroyed and the building itself was condemned. My voucher was in my office at work, so it was not destroyed.

Ali wrote to American Airlines to seek a replacement voucher and was denied the voucher; he emailed a follow up but was denied again. The airline states that vouchers will not be replaced if lost or stolen. However, our voucher was not lost or stolen; rather, it was destroyed through a terrible accident, which, needless to say, caused additional financial suffering in addition to the loss of the $1028 plane ticket voucher. I would greatly appreciate assistance in seeking a replacement voucher. American Airline's policy seems unfair.

I had a horrible experience flying AA. They're completely rude, late, and unapologetic about either. That's the last time I fly with them.

Booked a trip through Expedia November 1/07 to Florida December 3o as Christmas present for my girlfriend. Hotel was great but Ameriacn Airlines was atrocious - equipment problems, surley agents - they screwed up or connections - flew from Toronto to Chicago to Dallas to eventually Tampa - took 12 hours for a 4 hour flight - first and last time I'll use Expedia!