American Airlines lost my luggage and after 3 days they didn't want to send it to my hotel. I have a full description of the how it all went down here http://www.travelingbad.com/

American Airlines' online itinerary gave us 2 hours in Heathrow to connect to "one world partner" British Airways. This would have been fine before 9/11 but if you need to take a bus to another terminal to make the connection you need to go through Security again, losing up to an hour in a very long line unless you are in First or Business class or in a wheelchair (which can use special Security lines with very few people in them).

Also, the "one world" tag is a laugh - while British Airways ushers through folks at Heathrow with tight connections, it refuses to do the same for American Airlines arrivers.

My husband paid $1200 for ticket DFW to Zurich and I flew on points, hard-earned ones, for this horrible, miserable airplane experience. Our seats on flight 37 Zurich to DFW in Dallas and on flight 28 DFW to Zurich were SO SMALL and cramped we couldn't even fold out the tray table all the way but only half way where it bends in the middle. HORRIBLE leg cramps, and when the people in seats in front of us decided to recline, the tray table turned into an instrument of torture to our stomachs! We complained to steward who said "American installed 130 extra seats in this plane and this is the result. Sorry." I've complained to American too...no results yet...but I feel we should receive compensation of some kind for pain and suffering. I am seeing my physician this week about pain in side and also breaking out in two places due to constriction of clothing and intense body heat. This greuling, long flight was the worst in my life. My husband's long legs cramped too and he is sick now that we're back home. He is seventy. I am sixty-four.

I have submitted the next complaint to American Airlines and received a ridiculous compensation of $75... pls read below what I went through and tell me if you agree I should be getting more back...

On June 19th, I and my 3 kids (8.5 & 6 years old and 11 month old baby) flew with AA from SF to NY, and from there we were to catch an El-Al flight to Israel scheduled to arrive in Tel Aviv on June 20 at 5:30pm.

Flight 178 was delayed and we arrived to NY at about 10:30pm, when my next flight was scheduled to take off at 10:50pm. Till we got off the plane (in terminal 9) it was about 10:40pm and we started rushing towards terminal 4 for our next flight. However, El-Al decided not to wait for us, and gave our seats to people from the waiting list and took off.

You can not imagine how disappointed, tired and betrayed we felt...

AA managed to arrange seats for me and my kids on a flight to London (FLT 142) the next morning at 8:30am. But I had to stay overnight at the airport with my 3 kids because they could not provide us with a hotel room since they said they were all booked. Neither did they provide us with any food coupons. My kids fell asleep on the floor. This was the most horrendous experience I have had. I felt so helpless and could not believe that no-one cared to help us get through those long night hours in the airport. Not even a drink or something to eat to give us the feeling that someone was concerned for our welfare. The flight to London was delayed as well. We arrived 15 mins. Before our next flight (163 with British airways), so we missed this one as well... I just couldn't believe this was happening to me. I felt I was in the middle of a horror movie. This time, at least, AA placed us in a hotel. We got there at 1am and left at 4:30am to get back to the airport to catch our final plane. We arrived in Israel 22 hours later than the original schedule (June 21 15:30pm instead of June 20 17:30pm).

Needless to say no-one had any idea where our suitcases were and I had to file a tracking request. They arrived 3 days later on the 24th.

I feel that the airlines deserted us, did nothing to soften this harsh situation, especially since this involved 3 small children. Traveling with small kids is no picnic in the best of circumstances..... and here I was absolutely helpless and unable to do anything to alleviate the desperate feeling of abandonment.

I feel that the AA personnel at NY airport didn't show any desire to try and help me and my kids, stranded at the airport, in an extremely unpleasant situation. They showed no compassion to the fact that 3 little children were forced to spend the night on the airport floor, and even an offer of food or drink were not forthcoming.

Therefore I have come out of this experience feeling desolate and hurt, and turn to you to request compensation for what we went through.

Even if the tardiness of the flights, causing us to miss our connections, may be put down to "circumstances out of your control", at least the minimum we could expect would be to receive some sort of support while awaiting re-routing. This was not realized.

I flew American Airlines on my honeymoon to hawaii from Virginia. We went to Chicago first then Hawaii. They don't provide snacks unless you want to pay for them--which I'm used to not much more than peanuts of pretzels. The flight was over 9 hours and you could purchase an overpriced snack if you had the right change. I didn't want to fly them again but they had a good rate on a flight from Texas to VA where I now live. I needed to change my flight date to two days later. The flight was awful on the way out. They were offering vouchers for people to stay and catch a later flight. The plane was small, the crew was short on supplies because they cleaned in a rush--so water or a coke was about the only choice--no coffee, no juice, no milk. Said they didn't want to delay anymore than they already had. They lost my luggage and several others and were the only airline counter at the airport that had only one employee working. They lost the luggage of an elderly woman with emphysema . They were rude to her and not very helpful. She was on a cane and could barely catch her breath and they told her "your not the only to lose your luggage and you need to get to the back of the line". Extremely hateful but probably because they only had one woman checking bags, finding bags, and making arrangements to send them to you... if they find them. If you want to change a flight with them you call the number they give you to find out they charge more to book it by phone but yet you cant change it online yourself. It was going to cost more to change the flight than it would be to throw the ticket away and just buy another one. They were not helpful by phone. I was willing to drive to another airport for their cheaper flights but they wanted $400 to change airports--which in the end would have saved them money. They overbooked their flights, downsized the plane, and sent several of the passengers from gate to gate. The representative by phone said "you should go ahead and fly Southwest." I'm not sure what airline I'll be flying but it will not be American.