They are very rude and unprofessional company. All they care about is how much money they can make off each customer. March 01, 2011 was my very time flying on American Airlines, so prior to flying I called them to make sure that I had all of thier fly rules in place. I called to find out about the baggage rules and I was told that I could bring my luggage on board as long as it did not weight more than 40LBS. I later called back because I read on their website that eletronic games were not allowed on board. I wanted to know if that menat that my child could not bring his gameboy. whne I called a very nasty agent answered and was very rude about answering my question. When I ask her the question she told me to read the website and whne I requested to speak with a supervisor, the agent said that if I wanted to speak with a supervisor, I would have to call back and she hung up the phone in my face. I called back and spoke to a supervisor and she said that she was sorry.
They do only offer snacks for sale . I usually fly SouthWest Airlines and they always offer free snacks. A bag of peanut or chips or something.It shows that they vaule their customers.
I had a even worst experience on my flight back to my home city. Thet ramp agent publicly humilated me in front of all of the other passagers. I asked to speak to a supervisor and guess what she said, You know it. She said that she was so SORRY. I will never fly with this airlines every again and I suggest that they you take your flying buisness somewhere else. I even wrote to the corporate office and the send a respones back stating that they were, YOU KNOW WHAT, That they were SORRY to hear what had happen to me and that was it.
I mentioned to a group of people at a beautyshop a few days later and another lady said that she had a very bad experience with them and they told her the same thing that they were YOU KNOW (SORRY).
THIS ONE SORRY AIRLINES AND CAN NOT HELP BUT TO MENTIONING JUST HOW SORRY OF A AIRLINE THAT THEY ARE.
When I got to the airport the next day for my flight, I was told that I would have to pay $25 for my luggage. I tryed to explian how I called and was told that my bag could be carried on just so long as it does not weight more then 40lbs. Although my bag only weighed 29lbs, i was still made to pay $25 dollars, becasue ot was a couple inches too tall. I spoke to a Supervisor and she just said that she was sorry

my complaint is the last i travel with american airlines .i don-t found my bagages at same day and when to new york .I have flight at 2h30 .I leaving haiti at 6h02

Recently AA had a "Vacation Sale". I purchased a round trip ticket the final day of the sale. The next day, just to see how much I saved, I went back to AA's site to check fares. To my dismay the ticket price had dropped $20.00.

Stated another way, the non-Sale price was cheaper than the Sale price.

I've written AA's Customer DISSERVICE several times in an attempt to get a "valid" explanation for the difference or a refund of the $20.00. They have continually danced around the issue with nothing but double talk (okay, BS!!!).

On april 14th my wife missed her outbound flight to Tampa because of major traffic heading towards kennedy airport. we arrived thirty minutes prior to the flight and they refused to check her in. we were referred to a supervisor who was not anywhere to be found. so we were referred to the ticket counter. we accepted responsibility but were angered by the fact we could not rebook without paying for a whole new flight because we were using a comp ticket. one that was issued by AA after we had issues with them the prior year. So we re-booked on airtran because the fare was 40 percent of american airlines for a one way flight. We told the AA woman at the counter of our plan and stated to her that we would still keep the return ticket in place.

On April 20th my wife returned to Tampa airport to fly home and American airlines had canceled her return ticket because while in Tampa she wrote to AA about her experience in the airport on April 14th. She complained she could not go on standby or rebook only paying fees because she had a comp ticket. They issued her a thirty six dollar e voucher and never indicated in their return email that her ticket would be canceled home. we have email for those who wish to defend AA.

While in the Tampa Airport my wife called me and i called AA. The woman on the phone was helpful. She called the customer service manager in Tampa and agreed to have fee waived. She told me her name was Lisa ( I will not post last names as I feel that is wrong but we have everyone's first and last name) and to have my wife ask for her. My wife asked the girl at the counter to get Lisa. and her reply was she has more important things to do then help you. She explained I was on the phone with AA and what i was told. The girl said to her i already looked it up and you have to pay. so she paid or she would have missed flight.

She called me when she arrived home and told me the story. I called AA customer service when i arrived home and they told me we are not customer service and that customer service can only be reached through email. i said to the guy on the phone don't you think its silly customer service is unreachable by phone he said no. i asked him how he would feel if he was me and he said i have no opinion.

I'm waiting for a email response to my issue but i included the names of everyone who we spoke in my email to AA.

My daughter and her friend, both 15 yrs old, flew from Ottawa, Ont. to Orlando, Florida with a stop over in Chicago with American Airlines. They were flying alone which neither had done before so we paid for them to have a chaperone. We were told that someone would be with them at all times and would help them through everything. It was a day after Chicago was hit with the huge storm and I inquired as to what would happen if the flight from Chicago to Orlando was delayed and was told that they would put them on the next flight available and that in the meantime they would be put in a room for children. They were escorted through customs and got on the plane with a friendly lady. Once on the plane however, the girls were left to themselves. Normally not an issue however there was a problem with the plane not being able to turn so their flight was going to be delayed and they would not make their connection. No one came to talk to the girls who were scared because they had just heard over the speaker all of this! So they had no idea what was going to happen now that they missed their flight and my daughter's friend was on the phone with her mum scared because of the mechanical issues.
The girls land in Chicago and are taken to a security room (not a room for children like we were told)
The next three hours turned into a complete nightmare!
The girls were hungry as with the delay it was almost dinner (our time). My daughter's friend asked her chaperone if they could get something to eat and she said she'd get someone to take them...and proceeded to do nothing but sit there! Her mother at that point called the airlines 1-800 # and was put through to the Chicago desk and demanded that they get taken to eat!
In this "room" there were people swearing, an older gentleman trying to escape and then at one point went and peed with the door open, people were sick (colds) and the staff were busy "hooking up"
My daughter was sending me texts saying she was really creeped out and at this point, angry because we were told that they would be in a kid room
and they clearly were not, I called the 1-800 #.
I was put in touch with a supervisor who was in North Carolina, so he could not see what was going on anymore than I could. I told him what I was being told and we called the girl in charge of the girls. She was told what my daughter was texting me and denied everything. My daughter was then put on the phone and questioned. She admitted to over-exaggerating about the hooking up part but said that the other things had happened. She would not talk about it and then texted me that she just wanted me to drop it because she was worried they were going to freak out. The chaperone continued to deny everything. (I don't know many 15 yr old girls who wouldn't be scared to complain about what the person who is supposed to be taking care of them is doing when they are by themselves in a different country with people they don't know - my opinion). Because my daughter would not say anything the supervisor would not believe what she had said to me and blew me off. Told the chaperone that she "should" report it to her supervisor there. He then told me that my daughter was not being honest and that he would not take her word. My arguement...but you will take what the other girl is saying as the truth...end of conversation with that supervisor.
My daughter then texts me to say that the staff is now laughing and speaking in spanish and staring at them. She's very uncomfortable and just wants to leave. She then texts me to say the chaperone then speaks to her supervisor.
After a few minutes, both myself and the other parent get texts from the girls saying that the chaperone is now agreeing with them and both parties have apologized.
I proceed to call the 1-800 # and get transferred to the same supervisor. I tell him that we have now been told that the chaperone is agreeing that the girls were telling the truth and I want a full refund for their flights home as we do not want them going through that again and what has gone on is unacceptable. He tells me he has no report telling him that she has admitted to it and will not take what my daughter has said. I say fine, then lets get the chaperone back on the phone. He says, he can't do that but if my daughter can get me the chaperones supervisors name then he will follow up. At this point, the girls are on their next flight so I can't get that information. I ask why could he get the girl before but not now. He tells me the airport is shutting down in an hour (it was 9pm Chicago time) and he won't do it, to get the name from my daughter and call him the next day. I had also told him about the other parent having to call about getting them food, he says he sees no report of that call. I said fine, I will have the parent call you immediately. I hang up, the parent calls immediately, asks for him and is placed on hold for 1/2 hr only to be passed on to another supervisor.

The other parent followed up the next day and after speaking to a supervisor at the same level as the one I dealt with, she was shocked and our chaperone fee will be refunded. The parent was also told that they had read the supervisor's (the one I spoke to) report and he was very condescending. The parent was told however that due to the type of ticket we purchased she did not have the authority to refund the tickets but if she had, she would have gladly done so as she was shocked by the treatment. She told her that we would have to file a complaint via email and said that she would pass on her recommendation to refund us the money for the return airfares.

I have submitted the complaint and will wait to see what happens.