I talked to three different American Airlines ticket agents concerning my flight. I needed specific information because I was traveling international with a dog. They told me wrong and I got stopped at the airport. I could not pay for an extra bag due to an embargo on baggage. I had to send the dog ahead, I spent two nights in the airport.

I complained to the AA Customer service manager. He said they had too few employees and too many flights. He said that I should have verified the info on their website. So I have to check their database, the same database they use, to get info that their employees could not find?

They do not care about the customer. I had to spend two nights and $300 extra dollars while my wife and dog went ahead. AA is awful and they do not care about us.

They steal your money and don't let you use it. I paid for tickets for my family to go on vacation and one member could not go. they refuse to let me use the funds toward another more expensive ticket. I am now out over $600. They don't care and I have exhausted appeals with them. I will never fly with them again!

What a nightmare! My husband recently re-booked award tickets to Belize. I made the changes in December. At the end of the call, just after the agent confirmed payment detaisl, we were disconnected. I immediately called back and was told that the updated reservations were in the system and we were good to go. A few days ago, it occured to me that I hadn't received any kind of email confirmation. I call AA, and after spending time in the automated system, was given confirmation of the two reservations and was even told our seat assignments. Still, I wanted an email confirmation, so after spending more time trying to find a real person and being transfered from department to department, I was told that in fact, only I had a ticket, but my husband had only a reservation, not an actual ticket. Does thta make sense to you? Becuase it sure doesn;t to me. So, after another 30 minute call (and more money being paid to AA), his reservation became a ticket. Phew, right? Now we're done. Nope. The next day I realize that I still have only received one email confirmation - for my husband, Brook - and none for me. So I call back AGAIN. This time I am told tha tthe agent accidentally booked to tickets for Brook, but none for me. What? How can that be? Do we had to go through it all over again (and pay more $ to AA!!) This has been an unbelievably frustrating and difficult process. I would expect at least an upgrade but the mamager told me they don't upgrade based on service issues. I am rethinking my commitment to flying AA. And I'm just glad that I was perseverent and kept calling. I can only imagine the nightmare of showing up at the airport to be told our reservations weren't really tickets!

I had to change my itinerary on a return international ticket and was told I would receive the updated itinerary through email, which I didn't get.

I called back to AA to ask for it to be sent again. The lady on the other end asked me to be absolutely sure because to have the itinerary resent AA would charge me $5.00. When I expressed my displeasure she didn't even bother trying to explain further, instead she transferred me to her supervisor (knowing very well I was calling long distance). I waited longer than 10 minutes.

First I will start this letter off by saying I am very dissatisfied with the customer service I received from not 1, not 2, but 3 supervisors at American Advantage and reservations departments. Because of the way I was treated with this situation, I will probably no longer be flying with American Airlines. As a customer, I do have choices in air travel and I will not fly with a company that doesn't stand by what their employees tells their customers.

I am writing you concerning a situation and conversation I had with three Advantage and reservation so called supervisors. I called concerning a award ticket that I had booked for Oct 11th 2009. I ended up canceling this flight back in 2009. When I called up and canceled I was told that I have 1 year from date of travel to use this ticket which would be Oct 11th 2010. When I called up to use this ticket I was told that since it was booked on Oct 5th that I only had up until Oct 5th to use the ticket. I told her that its not my fault your employee gave me miss information, I was told that I had 1 year from the date of travel.

I was then told we will make an exception and give me back the mileage for a $150 fee. I then asked so you want me to pay for your employees mistake.

When I asked for names from all 3 Supervisors, all got was the run around and was treated quite rude. The 3 supervisors in question are Judy (wouldn't give me full name), John Emerson, Denise who was the rudest of them all.