I cannot believe the treatment that was experienced by my husband when he was on a flight with American Airlines to go to his military duty training. It all started when I wasn't even allowed to see him off at the gate. But after he got on the plane, it was nothing but hell for him. From being seated right under an airconditioner vent that was spitting things at him, to the rude crew members and flight attendants. But the worst of all was the unexplainable 3 hour delay that in turn made him miss his connecting flight in Chicago to get to his destination on time. They sat on the plane for 3 HOURS before taking off. While they were sitting there he had contacted me to let me know what was happenening and as we were speaking I heard the pilot over the "PA system" that the delay was due to overfueling and "last minute paperwork". When i contacted the flight information line at American Airlines it stated for no specified reason it was delayed. So my husband sitting there, in uniform, no less had to hang up with me and contact superiors to notify of the delay, when he did that an American Airlines attendant looked at him on the phone and scolded him and advised him to put that away. I understand the thing about no cell phones in use while plane is operating, but for one he had to contact in order to update superiors of the events, and two, THE PLANE WAS SITTING AT THE RUNWAY!!! My husband's original trip was to have him arrive at his destination around 12:30 in the afternoon local time. Meaning his trip was only to last 4 hours or so. But in turn after the event at American Airlines, all his flights had to be rescheduled and he didn't arrive until 2:00 in the morning local time. I understand that things like this happen at the airports alot. And i can understand if a weather event delayed the flight. But when a plane designed to hold full fuel and full capacity and "last miniute paperwork" is the only explanation for the delay. It's unacceptable. These pilots and crew members and attendants are stating all the time they wish to be treated fairly and receive better wages. Well i say EARN IT!!! Then not to mention the fact that my husband, a United States Soldier is disrespected by an airline that at the least has "american" in their name, is rediculoous. i researched a bit and found on their website how much the strive in dependability of flights, their courtious staff, what the hell ever. I love the fact that not even a US Soldier can get courteous service on their airline. Personally my husband and i will never fly with that airline again. And i will also recommend to his unit commander that they look into other airlines when wishing to choose an airline to send a soldier off to duty.

The first time flying with American Airlines and will be the last. They charge $25.00 for each luggage you check in plus $8.00 for a pillow or a blanket anyway, coming out of LGA we waited 1Hr just to ***. Coming from MIA flight 2015 on sunday may 16th we had to wait for over an hour.

1.they oversold tickets 2.they requested people to give up seats for vouchers for $300.oo 3.then we waited another 1/2 hr until the cleaning crew came to clean the plane 4.the stewdess rushed us to hurry and sit down so we can quickly *** because they were behind schedule like if it was our fault isn't that a ***. So people think before flying with this airline its the worst ever.

I too have grown frustrated and disgusted with American Airlines. I have to wonder what deal or under the table kick back has to be going on with SATO since they seem insistant on booking American Airlines time after time for what seems to me to be an overwhelming majority of travel between the US and Europe.

My father worked for TWA before it was bought out by AA. I remeber the high level of service and quality they held themselves to even after the strike. So when we were first flying AA I was excited. Unfotunately AA has grossly failed to meet my hopes and expectations.

When we first flew AA it was from Raleigh Durham (RDU) to London (Heathrow). I thought it was very peculiar and rather poor form to not offer any of the families flying with young children advanced boarding. Even Southwest generally offers that or atleast the last time I flew them a few years back they did. I must say between two kids under 4, luggage for an international move, and car seats it made things a little bit more difficult than they needed to be.

On a flight from Dallas (DFW) to London (Heathrow) I first experienced the WORST service I have ever recieved from any airline. We had to fly from El Paso to Dallas to hit the connection to London, but they were unable to tell us what our seat assignment was for the Dallas flight to London and that we could find out in Dallas. No big deal I thought until we got to Dallas.

My husband and I were travelling with our two young children, the youngest did not travel well at the time. It took two of us to literally manage the both of them, and Im not talking one parent managing one and the other parent managing the other. Between meals and one needing to go to the bathroom it took both of us to manage the two of them, especially with the youngest not dealing with traveling well.

In Dallas they inform us that our seats are broken up two seats together at the front of one section and two seats together at the back of that section, so we werent even one in front of the other. There would be no way for one of us to keep an eye on the other if he or I had to go and use the lavatory. My husband is not as familiar with flying as I am so while they told him we could see about swapping seats with some people once we were on the plane he didnt think of any other options. When he informed me of this I just knew it wouldnt do so I went up to the counter, re-explained the situation, and asked if perhaps they could facilitate the seat swapping. At the very least could they call up people next to us so we could arrange a seat swap BEFORE boarding. The woman behind the counter looked at me like that was the most genious idea she had ever heard of and said she would. So I waited patiently. After a while she said she had to go an see to something and if I would move to the side of the desk her gentleman colleage would see that it was arranged. So again I waited patiently, but to no avail. After a time the guy looked at me and said I would have to go to the back of the line to board. I reminded him while I was up there waiting and he somewhat rudely said that he knew that but now since they were boarding the plane it was too late.

Fortunately there were some nice people who did swap with us but my annoyance didnt end there. We did not have any time in Dallas to catch something to eat, so once we were in the air my husband stopped one of the flight attendants and inquired as to when the meal would be served. The womans very rude response was that they would get around to it. Never mind the fact my husband asked very politely and simply wanted to know in order to attempt to placate my daughters who were very hungry as I am sure most concerned parents would do.

So, as many a miffed consumer would do I wrote to AA when we got home and informed them that I thought their service was lack luster, and paltry and their employess were downright rude! They did not even give me the courtesy of a response.

This last trip I took we flew again from London Heathrow to DFW (than connected on from DFW to El Paso). We were flying for the purposes of bereavement. Having gotten wise to a few things I decided to try to make a few arrangements and inquiries ahead of time in some regards. First I called and inquired if they had childrens meals available to arrange. The woman on the phone answered very rudely and like it was something everyone should know that they hadnt done childrens meals for nearly two years!

My bad.

After a response like that I decided for my next plea that I would email them. An international flight is very hard for anyone. More so if you have to wake up ridiculously early to travel a little ways to an airport, not to mention the bereavement situation had given my husband and I very few nights sleep with a couple rather full days before hand. I explained the reason we were traveling and very politely (not bringing up my past frustrations with AA) if for this reason they would consider upgrading us to a higher seating class any seating class they might have 4 seats available for any leg of the flight. I was hoping for a little bit of wiggle room for the kids and and hoped that my rather tall and long legged husband might be able, in his greif to have a chance to stretch out and get some sleep before he hit the ground in El Paso and had to help his family deal with the death of his father.

Not surprisingly AA responded with their general rules regarding upgrades and that they only offered complimentary upgrades in the case where coach had been over booked. They of course were sorry to dissapoint.

My response was that AA never failed to dissapoint, but what really got me was that on the flight from DFW to ELP they ended up squeezing as many people on the plane that they could some AA flight earlier had been delayed and some people had missed an earlier connection to ELP and they did comp an upgrade to many people except those (us) that had requested one earlier for what I would think was a viable reason. And they ran out of coffee on that flight! Go figure.

So, I have to fly them twice more ELP to DFW and then DFW to Heathrow and Im wondering just what else they are going to do to make flying them even more miserable.

Before this trip that was made because my father in law passed away I had resolved not to fly them unless I had to I still feel that way even more strongly and I swear I will never fly them on my own dime flying them on the governments dime is bad enough because theyre still making money on account of my family and I, but I intend, once I return home to investigate what contract or arrangement they might have with the US military and/or SATO and write a complaint to my congressional rep.

As much as the government tends to bail out the airlines you all too may consider writing to your congressional representative and complain about the quality of AA and that you object to your hard earned tax dollars going to bail out such a shoddy airline!

I had a flight on American Airlines going through Miami to Dallas and AA failed to look at the time between these flights, because of the time for customs and security there was no way for me to make my flight. The counter person told me it was my fault for not checking all the way to Seattle. Which I did not know about. I made it from Miami on a flight that landed at 9:05 to connect with a flight that left at 9:00. The counter person told me that sometimes the flights are delayed and I might make it. Well I arrived at the gate at 8:53 and the plane had already pulled away from the gate. AA new my plane made it to Dallas at 8:40 and that I was on the flight. AA decided to send the flight out early anyway. Because of AA I had to spend the night in DFW. The service manager would not even offer to put me up in a room for the night.

JANUARY 3rd.
My children, daughters (16 and 12 years old) were left at the gate of their flight by the American Airline escort! The children are supposed to be with "an escort" at all times, until they are transferred to a stewardess on thier flight to assist them in boarding the plane. The left Sand Diego and arrived at Dallas for a 1- 1/2 hour layover. The were left for over an hour before my daughter called me from her cell phone (with a dying battery) to tell me that thier flight was cancelled. I asked where the escort was, she said that she left an hour ago. WHAT! Oh my goodness! I called American Airline right away. Stayed on hold for 17 minutes, got an agent, on hold for anoth 10 minutes, then finally transferred to a supervisor that simply stated that "they should be in an Unaccompanied Minor waiting room"? EXACTLY! That is what I tought! Well, I didn't know that gate my girls were at...NOR did they! They dropped my daughters off at 11:45 left them at the gate, and the flight was not due to depart until 1:30 pm. They would have been sitting there, WITHOUT supervision for almost 2 hours before the flight would depart! I hardly think that leaving them at the gate would account for being "responsible for all paid unaccompanied minor". The supervisor thought it was okay to say that they would remain at the gate until thier next departure which was at 6:45 pm. WHAT! I say, so it's okay to let them sit there at the gate for anoth 4 or 5 hours? Yes Mam, she says. You mean to tell me that you are not going to take them to the Unaccompanied Minor room? She puts me on hold...okay, somebody is going to the gate to pick them up now and take them to the room. THANK YOU! And says, there are also several other children waiting. Oh, now I am really worried. And so should the other parents be.
Be wary of AMERICAN AIRLINES UNACCOMPANIED MINOR PROGRAM!!! They are NOT monitoring your children!
Will follow up with thier resolution.