I traveled with AA three times in two months. They managed to loose my baggage (once) and bump me off my flight three times. Congratulations. I thought I was in one of those candid camera shows. The staff was amazing in trying to help me-but the company CEOs ought to be shot. And any judge or legislator that allows for the practice of overbooking should be out of a job. Overbooking should be illegal, period.

Dear Mr. Tom Del Valle and Mr. Sean Bentel,

As a frequent business traveler, I often fly with AA and regularly report back to my company with positive reviews. However, after my last flight experience on 11/1, I can confidently say that I'll never fly AA again.

After our plane sat on the DFW runway for 30 minutes after our arrival, my spouse and I missed our connecting plane home to Miami. We were among at least 5 passengers who also missed the same flight, leaving us stranded in Dallas overnight. While we realize that these things happen, our real disappointment came with the horrendous AA customer service at DFW. One employee, Supervisor Carlos Reyes, was too busy watching a sports game at the nearby bar to assist us, while the other, an agent named Don, offered no solutions for hotel accommodations or finding our bags. Our requests for an upgrade on the next flight were flatly denied, despite the fact that we were forced to spend $200 on a hotel unexpectedly.

I should stress that there were no weather delays. The plane landed at DWF nearly on time, but passengers were allowed to leave their seats until after 7 pm. that evening. By the time my spouse and I exited the plane, our connecting flight had already left. The AA staff was useless during this entire experience.

I'm writing you in hopes that your customer service team will follow through and reimburse us for our hotel and terrible experience overall. Until then, I'll be flying Southwest and blogging about it.

I just flew from DFW to IND on AA with my 8 mo old son in lap. After 2 gate changes and a fifty minute delay, I needed to gate check the baby's travel stoller. I was "escorted" to the elevator on the plane walkway/ramp. Then I was told to fold up the stroller and place it on a shelf on the elevator. All while holding my son and his diaper bag. During this time I witnessed an elderly lady in a wheelchair being told that she would have to leave the wheelchair at the elevator on the ramp and not use it to get to the airplane door. She was given a walker and walked unassisted (until I could get to her) onto the plane...I requested to sit in the back of the plane, aisle seat, due to traveling with the baby. I was given an eye roll and a boarding pass that seated me in a window seat, 2nd row from the front of the plane. When I made it to the seat, the overhead bin was full of stuff (because of the exhorbitant luggage fees everyone now carries on thier luggage and crams it wherever they can). I asked the stewardess to help me find a place for the diaper bag. She said "that's not my job" and walked away. I sat with no seat belt on for the entire flight and no one noticed. The baby was an angel and never made a peep. The diaper bag road on my feet. The wonderful sweet woman who sat next to me traded seats with me so I could sit on the aisle. When we got to IND I asked 4 AA employees where I could retrieve my gate-checked stroller. I finally got someone to point and grunt at a door. The door magically opened and there was the stroller. I had to pull it off of a shelf higher than my head and set it up...all while holding my baby and diaper bag. Unfortunately, this is a round trip ticket and I have to fly back to DFW next week. I am dreading the flight. What I can promise, is that this will be the last time me or my family will fly American Airlines. There are plenty of other airlines, and plenty of other airports. As a side note: If you are so unhappy with your job that you treat people around you in this manner...find another job.

I discovered 176, 000 miles “expired” in April 09. I called AA and spoke to with John Geib, Supervsor. Basically, they refused to accept responsibility for contacting me to WARN me of thier new program because they did not have my e-mail address on file. I find this to be an unconscionable excuse, given that I receive offers from AA for credit cards and the like. But, when it comes down to something I really care about, they feign innocence. Although AA has programs to regain those miles, they require AA travel, application to their credit card, or you can buy them back (again) for $50 per every 2, 000 miles. As I told John Geib, I don't travel as often as I used to and I certainly don't want to pay for those 176, 000 miles again. I hope a class action law suit is on the way.

I had a flight from Dallas to Tulsa recently. I use a handicap scooter that always gets checked in the bottom of the plane. When we boarded in Dallas I was impressed with the attention to detail that one employee displayed. He was kind enough to bring me the key to my scooter after I was already in my seat on the plane.

When my wife and I disembarked I was taken to the top of the concourse in a wheelchair. When my wife and infant son arrived, with my scooter in tow, the man we sat next to on the plane approached.

"Is your scooter alright?" he has a bewildered look on his face.

"It seems to be. Why do you ask?" After a ong day of travel I was ready to get out of the airport.

"Well, I saw two American employees throw your scooter about thirty feet as I wasa boarding the plane. They did not load it. They threw it.

The following day I sent American an e-mail explaining what happened and my desire to have the equipment evaluated. Upon learning, a couple of weeks later, that the scooter needs a new engine, American says that they will not reimburse me for the damages. Even though I reported the incident within twenty-four hours, they say that I waited too long to have it evaluated. Never mind the fact that the company that services my scooter was unable to attend to it until yesterday.

American has become Greyhound of the sky. Zero consistency. No care or concern for their passengers, you know, the people who pay the bills. I have taken two flights this summer and both times American damaged my scooter. I think that the time has come, no matter how inconvenient, to stop using this airline. Enough is enough!