American Airlines
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Category: Travel
Contact Information
Sparks, Nevada, United States
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American Airlines Reviews
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sue1100
September 1, 2009
Stolen iten from my bag
I traveled from Brasil last Thursday night and arrived in NY last friday morning by American Airlines in a fly number
950 SAO PAULO GUARULH THU 27AUG 9:20 PM NEW YORK JFK 6:10 AM . I brought 9 bags, for what i payed 300 dolares extra because i had 3 m ore bags than i should travel with. Some of my bags were pretty new, i just bought it in Sao Paulo the day before my fly. I locked all my bags and checked it in Sao Paulo to NY. When i arrived in NY i found 8 bags, one of my bag was missing, it took to me one hour till i found it. The 9th bag was wrapped in transparent plastic. I was very sick with cold and tired, i got my 2 kids, my 9 bags and went out ot the aeroport without to understand why one of my bags was wrapped in plastic bag if i didnt do it. When i got home, i saw that my 9th bags was violated, the zipper was broke, the lock was gone and some personal itens was gone too. I had no idea what to do, i called to the following in NY: 718 487 7472 - 718 487 5501 - 718 487 5550 and for my surprise all the number asked me to let my name, my phone number and explain my question. Is it not estupid or what? Some employe at the American Airlines at the check in opened my bag, stole things and i have to leave a message explaing it? Why there is not someone there to care about it? I payed the ticket, i payed for my bags and this is what i got? After to make my check in, the American Airlines must be responsable for all my bags, if they have roubbers working with them, they must know it and fire that person, but they dont care. While it keep going, we have no choices and still will be roubbed without to be able of to complain because the Airlines companies just dont care...
at the photo you can see my 9 bags and the blue one wrapped in plastic and then you can see the blu bag with the broke zipper. When i got home and saw it i was really mad. roubbers, ladroes, criminosos, jail for this people...
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director01
August 23, 2009
stolen jewelry
I was presented with a string of pearls, I guess they were real! I had worked for the company 23 years, and one of the members presented me with the pearls as a gift for my service in the organization. I just arrived home from the airport and they were missing from the box. So, thank you American Airlines for you and the service of your wonderful baggage handlers. I do not have much and apparently not meant too. I do hope that individual that ends up receiving those lovely beads enjoys them and wears them in good health! God Bless American Airlines and the thief that stole my gift.
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Jon Mark
August 18, 2009
Stolen Tools
I was flying From MCO to GIG. To go to work on Helicopters. I had my tool bag. Upon Arrival of Rio I found that 1200 dollars of tools were taken. American wants the original receipts. Which I don't have but I had to repurchase these said tools and yet they won't take that receipt. I am a mechanic and these were basic hand tools that I need for my job. I had to take a lot of heat from the boss over this and just about costed me my job. Now American gives me a check for 248 dollars. These were snap on tools can you tell me how many tools I can buy with this money. Does not even cover the taxes on this. But they don't care. I guess it's time for me to seek out an attorney and finally have a judge see how much I am entitled to.
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Eli Natan
July 8, 2009
Cancellation of scheduled Flight
On 3 July 2009 we had confirmed flights on American, LaGuardia to Durham, NC. While waiting through a weather delay, our flight was canceled; even though two flights, both delayed, left for Durham. One flight was scheduled to leave before ours and the second was scheduled after our flight's departure time. American gave weather as the reason for the cancellation; even though the two flights to Durham, before and after our scheduled departure time, did not seem to have weather problems. Maybe American has a problem with excess seats on their flights, which this sort of customer care will surely enhance.
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Barry
June 29, 2009
Overcharged
In January 2007 I bought 4 tickets to travel to my son's wedding. I paid $1709 in total to American Airlines. I needed to book one more seat a week later, so I went to their website and found that the price for the seats I bought dropped 30%. I called the airline to arrange some kind of refund. But no, they said I needed to cancel the tickets, and buy them once again.
That would be fine, but with all the ticket cancellation fees and penalties I would not win much. Plus they would not give me my money but issue me a voucher that I could use for future orders! But wait, I also needed to pay $90 for the voucher to be issued to me!
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Damien
June 29, 2009
Stealers
After leaving the iphone on an airplane (my 1 y/o daughter) An employee recovered the phone and we spoke with her on the phone. She said she would put it in the lost and found in the AA break room, where only AA employees would have access to it. The next day someone was supposed to return it to us. Well guess what...next day it wasn't there. There are totally giving us the run around and the situation is under review by their insurance department. Here I am several months later and no money, no apology, no nothin!
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Jessica rr
June 26, 2009
Cusomer service is vile
I just called AA to file a complaint because a flight attendant was really rude for no reason. After asking for some information which the operator didn't have, I just told her to put me through to complaints. She said not to talk to her that way, and called me a "stupid f***ing b****." Then hung up on me. This is no lie. This was at a customer service operator at 817-963-1234, a number given to me by a person from the reservation line. So they have this customer service employee swearing, being vile and disgusting, then hanging up on the customers. That's just so sick. NEVER FLY AMERICAN AIRLINES!
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verrante
June 14, 2009
Expired Miles without notification
Prior to the buyout/takeover of TWA, I had flown nearly 1, 000, 000 miles...the AA took over and everything went out the window. In September of 2008, my Sales Promotion Department at Keller Crescent Advertising in Evansville, Indiana was dissolved due to financial issues. I had to move back to Saint Louis, Missouri to make ends meat (http://www.phrases.org.uk/bulletin_board/24/messages/779.html).
After I moved back to Saint Louis, my AA statements did not get to me in time (according to American Airlines) and they expired my miles without notification to me. I had planned to use the miles to travel for a possible job opportunity, but the nice people at American Airlines have told me that I am basically SOL, unless I play some sort of Challenge game. To me it sounds like this airline (that I've been loyal too in it's previous form for MANY, MANY years) is making a mockery of my situation and being entirely unreasonable in their requests to get my mileage reinstated.
Loyalty goes both ways.
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Joan Baxter
June 10, 2009
freezing
American Airlines had very uncomfortable air in my husband, John Scott, and my seating area, on our return flight from Santo Domingo. We were informed that the air could not be changed. Apparently the problem has persisted for rows 10-12 for some time?? We paid the same price as the other passengers...why is it ok for us to freeze?? I asked for a blanket...none were left?? You need to fix these problems!! People should be informed and compensated!! Joan Baxter
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Jay 1954
May 29, 2009
Illogical Rates
Flying from LAX to DFW in September costs $404 without taxes. On the same dates and same flight numbers if I land at DFW and get on a connector to Killeen Texas, the rate is $178 per ticket.
Flying to DFW and getting on another plane to fly to Killeen costs less than just flying to DFW? AA says it has to do with fuel surcharges, airport fees and so forth. Flying farther and landing at more airports costs less. Brilliant. And they wonder why they're going broke. RIDICULOUS
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