I am the fiance' of an employee of American Airlines. She has had an illness for the past year that has left her anorexic and under 90 lbs. American expects their employees to never become ill, but where she has to work the building is totally consumed with mold which has caused several other employees to become very ill over the past several years. My fiance' underwent surgery last year and suffered a reaction to the antibiotics that were given to her to ward off possible infection. She lost her taste and appetite and ability to digest solid food. Being a nuclear engineer, I have temporary assignments that present themselves occassionally requiring me to locate to any state on a moments notice. Due to my fiance's condition I have had to turn down several assignments over the past year to care for my fiance'. During this time my fiance' has received several "Occurance" notices from American for failure to abide by American's attendance policies. Obviously, they couldn't care less if their employees are near death...all that is important to them is lining Gerard Arpy and friends pockets. I would be very appreciative if someone could inform me of someone with whom I could contact to Publicly expose American and bring their abuses to the attention of the American Public. America needs to be made aware of just what kind of employer American Airlines is and how they abuse their employees. The moral of this airlines is at present zero due to the abuses of Gerard Arpy and his friends in so far as their hoarding all of the profits of American Airlines and in not sharing any of the wealth that the employees were responsible for generating. All of the complaints I have noticed on this blog can be attributed to that condition. Once again, any help in publicly exposing American Airlines as being what they truly are would greatly be appreciated. My email is [email protected]
thank you

Please help me understand how a simple weekend trip for a security conference in Vegas could be ruined by the mediocrity of your standard service. Let me preface the following with the fact that the last time I took American your airlines had left me stranded in Chicago for 3 days, and wouldn't let me take a flight to San Fran instead, which I was scheduled to take the Monday after I returned from Chicago.

I had booked a flight to Las Vegas back in April that was scheduled to leave LGA on 8/7/2008 (#785 @ 6:25PM with a Dallas layover for flight #355). Well as usual, I arrived at the airport at 4:30 only to find out the flight was delayed until 7:30.

Upon finally boarding the plane, the pilot began to inform us of inclement weather (which there was none) and we would be taking off shortly... "Shortly" however turned into 3 trips around the airport and the pilot reporting numerous times that we are in queue for takeoff then back again to circling the airport. The last count I believe was 3 times we were in queue. Taking off after 2 1/2 hours of ground time.

As we are in the air, I know there is no way I am making my connection, so I'm fully prepared for more American issues. As we are approaching DFW, the pilot announces the gates for the connections. I ask the flight attendant if the Vegas flight will still be there. He responds by saying "oh yeh thats gate d26 you'll make it, the Oklahoma City folks probably wont".

Once we land at your hub, now we are circling for 15 minutes, because "ground crew" was unavailable. Finally we're off the plane. I ask the desk agent about the Vegas flight and she informs me that yes they are still here and you should be able to make it. So now onto my 20 minute walk to the other gate.

I get to the gate and they are just closing the doors... I immediately ask the agent why did they close the doors.. Only to be told they gave away my seat... Now I'm usually a calm individual but this was ridiculous... American kept me hostage for 2 1/2 hours on the Tarmac, and then gives away my seat on the connection??? I had a conference that started the next morning and now thanks to American I wasn't making it. She had also said we told them not to send you over here.

So I ask the agent about the next flight, and who would cover my room, since I had already spent 300 on a room in Vegas. She said that I am because it was an air traffic control issue (All my buddies that flew Delta got out...) Then she tells me the earliest she can get me out is 2pm the next day.. However when she saw it was a first class seat, she said she would be able to confirm me on the 10:30 flight, and she printed a room voucher for me. She also showed me the room voucher pointing to it, so the irate customer next to me wouldn't say anything because he was requesting a room as well.

Fine... Already I am going to miss the start of my conference... I wake up the next morning to head to the airport. The flight was supposed to go out of A11 at DFW (Flight# 1811) at 10:30. I had some breakfast, smoked a cigarette go through security and get to the gate at 10:05. No sign on the board... Hmm... Ask the agent and he said it was moved to gate D26. So now I have to go through the entire airport again. Have to recheck in because of change of equipment, only to find out the plane is delayed until 11:30. When I finally get into Vegas it is almost 3PST, and I had lost an entire day of the conference, and 300 for the room...

My flight back was equally as bad... Arrived at airport at 6:00 for a 7:25 flight... Flight was delayed until 8:15. Once we boarded at 7:30, we just sat... No informational announcements... Just sat and sat and sat.. Again 2 1/2 hours on the tarmac at the gate. To top it off the staff on this flight was just as bad.. While I was passed out the flight attendant walked into my shoulder while she was passing out food. Then I woke up and she says. "Oh do you want to eat too". Thats the worst first class service I have ever had...

Then it takes almost 90 minutes to get my luggage at JFK... So all in all I got on the plane at 7:25PST and didn't get out of the airport until 6:45EST for what should of only been a 4 1/2 hour flight.

I'm not looking for an apology... Just want a simple explanation on why you feel you can provide such horrible service. You are not the only airlines. I have cancelled my Citi Advantage mastercard today, and will be transferring my miles as well.. Good Riddance American.

I flew on 8/9/08 from Orange County Airport to DFW Airport, Flight 1774. It was myself, my husband, my nephew, and daughter. We had 4 bags.

When we arrived at DFW, we received 3 out of 4 bags at baggage claim C16. The bag that was missing was bagtag 00-68-57. I asked an agent, Ms. Washington, if all the bags have been delivered, because I am missing one. She informs me according to the computer, our missing bag was placed on an earlier flight and is in a different terminal. I say ok who will bring it to me? She informs me no one, I will have to get it myself. I advise her that my family is being picked up and this problem was at no way my own fault and it needs to be delivered to me. She advises me I can take the tram. I ask for a supervisor.

Ms. Patricia Bradberry walks up and immediatly has an attitude with me just by her demeanor. She asks me what the problem is, I tell her I need someone to go get my bag for me. She repeats what Ms. Washington said about its in a different terminal and I can take the tram to get it. I tell her I refuse to do so since this is no fault of my own. She then tells me "Well I just won't speak anymore since you cut me off." I did not cut her off, she paused and even if I did cut her off it was rude of her to say that to me. She and Ms. Washington exchanged several eye rolling glances and she continued to berate me in front of my family for "cutting her off". I advised her I had 11 years of customer service experience with a communications company plus 6 yrs of customer service training with a small airline. She and Ms. Washington again rolled their eyes at me. I told Ms. Bradberry, I haven't even received an apology from you. She informed me I did not give her the chance to. I then asked for a different supervisor.

She called someone on the phone, who I discovered to be named "Ed" and blatently lied to him saying I was difficult, arguing, and told him I said she was a bad person. I spoke with Ed who was very apologetic and friendly. He apologized 3 times and even wished me a Happy Birthday. He informed me my bag can be delivered to my home. When I hung up, neither lady said anything to me, just glared at me and I walked off. Ms. Washington thought something was funny because when I turned back around she was laughing.

When I got home, I called to find out what time my bag was arriving. After several different calls, I got different times. In a few hours, in 4 hrs, they don't know, etc. My husband spoke with a woman named Sally Wong, who was friendly but had little infomation. We informed her the bag was my husbands and he needed it to go back out of town the next day. She said there was a 4 hr window and we should receive our bag by 1am. at 12:59am my husband spoke to "Jennifer". She was very rude and told my husband he would get the bag when it got there. He said to her, so I'm just supposed to wait up all night for it? She said, I don't have time to argue with you and hung up.

We ended up not getting our bag until 7am on 8/10/08 and it caused my husband having to delay a business trip because he did not have time to wash his clothes and get repacked before his trip.

I know mistakes happen but there is no excuse for unprofessional rude behavior. Ms. Bradberry had not one ounce of professionalism or compassion for travelers. I have never dealt with such a hateful person in my life and I will never give another cent to American Airlines as long as I live.

In June 21th, the AA flight from Houston to Miami was cancelled because the plane failed (no maintenance was made to it), so the conection in Miami to go to Bogota was losted. After 14 hours waiting in Houston Airport, the flight went out to Miami then AA offered another flight in other company (LAN) to go from Miami to Bogota. When I arrived to Bogota, the baggage was not in the airport, at this time LAN show me the letter that AA send them telling that the baggage was not deliver in Miami to them. After 35 days, LAN and AA din't show any interest for any solution or compensation. AA wrote in a email, that they will send a compensation card, wish never came. In the other hand, LAN ask me to send them the boarding pass, passport, shopping tickets and even the electronic pass ticket but nothing happens. At this time, they don't even care that the case has a lawer. All you can do is prevent to your friends to use this airline, and hope for it's broke.
Others situations in the whole travel with AA was:
1. Damage seat belts.
2. No hotel or food in airports waiting.
3. Damage airplains.
4. Stolen baggages.
5. Rude behavior of front desk and service people in plane.
6. Silence and no answer for complains.

This company sucks! We'll never fly with them again!