I purchased 3 items on the AE website the day after Thanksgiving. After 3 days I recieved an Email stating my order had been shipped. It also stated that 1 item was out of stock due to popularity. A few days later they emailed again stating the item was canceled. I emailed back asking why and if I was ever going to get the item and if not will the shipping charge be adjusted to reflect this? They said no to all my inquiries won't cancel the order even if I refuse it! So, now I paid for all 3 items to be shipped but will never get all of them. I am beginning to doubt if I will get anything as it has been 11 days since my order and nothing has come!!!

I had ordered two pairs of jeans off American Eagle's website about a week ago. I received the jeans and realized that they were too big for me. Friday, March 6th I went to the American Eagle in the Bridgewater mall to return the jeans and look for a smaller size. After I returned the jeans, my friend and I began to look at some other jeans. My friend noticed that a woman walked up to one of the associates and started laughing while she looked at the size of the jeans that I returned as the associate was folding them to put them away. Right then, all the other associates started laughing and my friend told me to turn around and I saw the few women stare at the pants size and laugh again. I gave them a look and walked out. I did not say anything because I mostly was shocked. I was going to ask to see a manager but I was afraid that all 3 women would go against me and possibly the manager could have been one of the women who were laughing. I have never experianced service such as this at a store before. It was extremely uncalled for and I am going to call the store itself to talk to the manager. I will never go to American Eagle again, and I will definitely tell my friends not to go to the one in Bridgewater again because you will only feel incredibly degraded there like I was.