Service woman called a customer an ass hole after they canceled our flight... Can these airlines get anything right?

I went to an American Eagle in West Virginia. There was one person at the register.. I needed to try some clothes on before purchasing.. he was busy with customers. Not his fault; I understand that. I got in line to ask for a dressing room. While in line, another worker came from the back. Talked to the guy at the register, looked at all of us in line (probably 10+ people), and then went back to the back without asking if anybody needed help. There needed to be more workers in there or the girl should've asked if she could help until the crowd died down. I ended up just leaving without buying anything. This isn't the first time I've been in there, and they've seemed to be short on employees or employees who don't care.

I was wondering if anybody knew who I would contact about this? I was told by a friend to contact the district manager. I have no idea how to go about finding out who it is or their contact information. I sent an email to customer service and all they told me was to give them the complaint and they will forward it to the appropriate person. I am not comfortable doing that because I feel as though it won't in face be forwarded. I would rather contact somebody myself.

While on a visit to Georgia, a group of my friends and I went to American Eagle to see what they had. We went in and started looking at some of the clothes. A pretty blue sweater caught my attention, so I went over to it to see how much it was.

I noticed that one of the workers soon came close to where I was and started to fiddle with clothes. I was a little suspicious about this, but blew it off and went to a different section. That same worker followed me a few minutes later, again fiddling with some clothing.

I was now slightly agitated and went to look at the jewelry. There is like this open space in the wall that I went through to get to the jewelry ( I honesty don't understand the point of that since there are no separate closed rooms there). I turned around to call over one of my friends to look at a necklace when the same guy came through the way I came.

That guy had a cheesy look on his face, since he saw that I knew he was following me. My friends and I soon left that store. I don't really want to buy anything from AE anymore.

What bothers me is that no one else in the store was being monitored but me. There were at least eight other people there. Also, the workers were basically saying I'm so stupid that I would take something when there are cameras everywhere (not that would steal if they weren't).

I won't mention what race the workers were, but all of them were the same race and I am different from them. There were other customers in the store that were their race, and they didn't bother them. I don't know if it was because I wasn't from their area, but it still wasn't right.

This is a side note, but I was wondering if this is happening to other people: I noticed that if I search for an article or click on a topic that is not on the sidebar on this site, I am logged out for some reason. I have to refresh to get logged back in. Is this only happening to my computer?

I just want to let as many people know as possible. This credit card company is horrible. I work for a bank, have great credit and never hold a balance. The whole point to receiving this card was to earn gift cards at American Eagle. I have earned a total of $70 in gift cards which means I had to charge $7, 000 to this card. I have been waiting for these gift cards since February 2009 and it is the end of June 2009 and I have only received $20 worth. I have spoken to people over 12 times regarding this including 3 managers. I have heard so many stories and explanations I don't know what to believe now. Not only have they opened two case files investigating this and it still can't be resolved but they gave me a $20 credit to my account for all my trouble and then took it away! I was told that the credit was immediate and I could write my check for my balance minus $20. Thank god I decided to pay online instead because yes they credited me but then 4 days later they charged it back!! I would have been charged interest on that money if I had just written a check for my balance minus $20. When I called to discuss this matter I was told that it was a mistake and there was miscommunication. This is ridiculous. No matter how good the gift cards are I urge everyone, DON'T GET THIS CARD!!

I had an account with American Eagle Outfitters (GE Money Bank). The account became past due because I was out of work for 5 months. When I regained employment, I paid off the bill that had been turned over to a collection agency by the name of Encore. I had paid Encore in full.

Two months later, I received a letter stating that I owed them the full amount of the past due GE account. I stated over and over that I had paid them off. I even gave them the confirmation number. They told me that it wasn't enough that I would need to call Encore and get copies of the pay off. Which I did... I didn't hear from them again... until 3 months later. I again told them that the debt had been paid off. The gentleman on the phone called me a liar and said that if I continued, he would report me as "refusing to pay" and it would affect my credit. The bill had been paid off for 5 months. The guy on the phone was very rude not once, but every time that they have called. Even after I have proven that the account is paid off.

Now, Here it is again, and it's 2 months later, and this morning I received another call from Aegis. They are still trying to collect a PAID OFF bill, and still don't believe that the bill has been paid off. ... So I called Encore again. Spoke with a very nice fellow, who indicated that AEGIS DOES NOT HANDLE AMERICAN EAGLE... WOW... He said that sometimes they will get a name; Jane Doe;... and they will call 20 Jane Does to try to find the correct one... in order to collect a debt. That the debt that they are actually collecting may not even be yours. He also indicated that I should await another call, and make the company verify all information about me and my account. He said it's possible that they are trying to collect on an account or a debt that isn't even theirs... He told me not to worry about the bill, if they try to collect on it again, simply hang up on them, and that the account has been recorded as paid off on October 8th, and that there should be no more responsibility for this debt.

So the information from MY previous collection agency is that you should make THEM verify YOUR information... Put the "ownness" on them. DO NOT allow them to make you verify it... ask them to give you the information... There is a possibility that they may be trying to get personal information that they are not entitled to have.