I recently had a conversation with an AES supervisor about the payoff of my law school loans. She gave me a final payoff figure that corresponded to the amount of the final payment due if my electronic bank transfer was completed in two days. I told her that I would have my bank do the transfer that very day. I asked her what happens if AES receives and processes my final payment a day early. How would my overpayment be handled? She told me that if the overpayment is more than $5.00, I would receive a reimbursement check from AES. But, if the overpayment is less than $5.00, AES would keep it.

If anyone has had this experience, I would very much like to talk with you. I am a class action attorney in California investigating claims against the company.

I have a big issue with AES, I mistakenly got some loans to continue my education with this company using a cosigner. I had some life events that stopped me from graduatin and it came time for repayment, Woah big mistake !! I borrowed around 25G in total, but my payoff is over 86G..I cannot afford these intrest rates they now want almost 900$ a month in payments. Ihave tried working with them and asking for any available options for me and my cosigner, she has 3 kids and a morgage and cannot take o nthis dept if I were to default and private loans are not included in bankrupsy's. I feel like i have no way out and no options...I need help and it seems every were I turn I can get any real help or answers about what to do from AES or anywere else.AES claims I cannot deffer anymore, there are no payment options to lower my payments and dont qualify for the extended 10 or 25 year plans..I feel like they set you up to fail or default so they can take you to the cleaners. The reps that answer you questions give out incorrect information and the superviosor's are no better !

American Education Services is the worst student loan company anywhere! I have $80, 000 in student loans between Direct Loans and Express Loans. I recently consolidated all of my loans with Direct Loans. Direct Loans paid off Express Loans and sent them a check for the amount I owed them. However, Express loans sold my loan to American Express Services in the middle of my consolidation. AES received my loan AND the pay off check from Express Loans via Direct Loans. Despite AES having the check they continued to try and collect over $300 a month from me in student loans. After numerous phone calls to AES someone over there finally made the connection that they had received a check from Direct Loans paying off the balance and said I did not owe anything further. I thought it was over until I began getting threatening letters from AES stating I now owed an addition $78 claiming the pay off amount wasn’t enough to cover the balance. I fought with AES supervisors over the phone for weeks and finally conceded out of sheer stress and frustration to pay the remainder. I called AES again to confirm that if I paid the $78 I would not receive another bill for interest accrued or anything else. They not only agreed that would be the end it but emailed me this information as well. Last week I received another letter from AES saying I owed about $13.00 and a threat to report it to my credit saying my account is 56 days delinquent! Are you kidding me?? I went to the online account and it shows I owe $95 dollars but my total student loans with AES are .13 cents. .13 CENTS! You do the math! What is wrong with these people?? What is wrong with their billing system?! I feel they are holding me hostage with this nickel and diming because they continue to threaten my credit and I have no choice but to pay. Oh and here is the icing on the cake….I have been complaining to Direct Loans about AES and they sent an additional check to AES for the $78, that I had already paid. So not only did they get my money, they got paid again by Direct Loans and they are continuing to harass me over these new small balances that I DO NOT OWE!

Education loan company. They hound you when there is two weeks to go on payement date and"Very" rude and threatning csrs! Check mailed on 25th they did not receive we guess lost because the second they get a checkit is cashed! He said thats not our problem and its ours he would turn us over to colections! Then they flood house with calls.

I consolidated my student loans through a company called ISM which sold my loans or was taken over by AES, not sure which. Once mine and my husbands loans were through AES it has been a living hell. First, I was eligible for interest rate discounts through ISM which AES said they would honor. The 2nd month they had my loans they sent me a letter saying I wasn't eligible for the discount because I was late. I had direct debit out of the account but had to make 1 payment by check during the change over. They said that was the payment that was late even though they had only given me 10 days notice that I would need to make a payment that month instead of direct debit. After filing an appeal & losing I sent a certified letter in writing. Finally, I received my discount back. Another issue, AES refuses to send me paper statements. They say because I have the direct debit they will not send me paper statements. So after 6 months w/ them I went online to check my balance, since I always pay extra I was expecting to see a dent. Boy was I surprised to see that I had paid off about $5.00 w/ my $295 a month payment! I again called and was told that anything extra I paid went to interest not the principal even though I'm on a standard repayment plan, no graduated plans, no interest only for the first 3 years, nothing. My original loan balance was $37, 000, it's going to take me 20 years to pay it back at $295 a month w/ an interest rate of 5.625%. Does this make sense to anyone? Fast forward 2 years. My husband's loans are now reaching the 24 months of on time payments mark. The month the interest rate was due to drop I received a letter in the mail saying we had not made our full payment last month so the interest rate deduction was gone. I looked at the bill, minimum payment due was $53, looked at my check book, I had paid $75. Called the company, they told me that if I looked at the spot on the bill where the different loans I had consolidated were broken up I would see that the amount due on each loan had gone up to equal $92 a month. When I asked why my bill wouldn't reflect this as the "amount due" I was told because I have the option to only pay interest, which was the $53 and I should always look at the amount due on each individual loan to ensure that I am paying the right amount if I want to keep my discounts. WHAT?! After another 6 months of phone calls, appeals, & certified letters I finally received the rate reduction back. It has been awful. I have been looking for another company but I'm finding that once you have consolidated once it's extremely hard to switch through another company. My advice, don't get a loan from AES ever!