American Education Services
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Category: Education
Contact Information
United States
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American Education Services Reviews
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Esermauer
March 3, 2010
Rejects valid payments from checking account they've deemed invalid
American Education Services has been rejecting my payments from two valid checking accounts for over 90 days. If i knew what I was doing wrong I could fix the problem, but no customer service representative has any idea!
They've told me to try forbearance while I "fix the problem." I don't understand why I should go into forbearance when I've been making timely payments from checking accounts that work everywhere but AES. This has already affected my credit rating, and AES says there is nothing they can do about it. One customer service rep told me "well, try a check from that account again and see what happens." WHY? So my credit score can take a bigger hit while I wait around and get no answers because the rep's can't pull up the specific information on my individual payments? All I'll be told is that I've entered some invalid info for my account, and I'll go back and check everything I've entered (again and again) find NO ERRORS, and confirm that this is the exact payment info I've been using on other sites with no problems.
I WANT TO MAKE PAYMENTS! I want to give this company money as I agreed to do when I signed onto the loans, but I can't get an answer from any service rep when I ask them how I can go about finding the reason for an "invalid" error on a valid checking account. I'm in tears because I feel so helpless, and because I WANT to do the right thing and I'm unable to for reasons that feel entirely out of my control.
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Okware
February 28, 2010
Customer service is bad and the peps are rude
Customer service is bad and the peps are rude, automated phone payment system is hard to use and takes FOREVER. Payments can not be made by talking with a rep but thats ok they are rude anyway.
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UgotIt
February 16, 2010
They consistently give me wrong information
AES employees are incompetent and dangerous. THey CONSISTENTLY give me wrong information. They have called me on my cell phone insisting I make a payment immediately because it was late, so I made it, then found out months later that they had been wrong, then misapplied the other payment to principal and continued to harass me again about the next payment. In another instance, I made a full payment of 500 as agreed and they thanked me by reporting me to the credit bureau.
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Erven
February 12, 2010
Rudest people i ever worked with
These people that work for this company are the rudest people i ever worked with they said i was behind on my payments when i wasn't they reported to the credit and messed things up so bad. because they refuse to remove the wrong info from my credit report now i can't get a loan for a home. and now i don't know what to do.
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Brad
January 7, 2010
Simply terrible
American Education Services (AES) at one time was the average student loan lender, until they changed something. I cannot make an online payment anymore due to them saying my bank send a letter saying my routing number changed. I called my bank and they stated that they never sent such a letter. AES customer service has twice now gotten in a heated debate with me stating that my bank has sent in the letter, who is the one that would know more? Of course everytime I call there is no one on the clock that is available to assit me in this matter, and they cannot let someone know, so I must make yet another call to talk to some other jerk that will not get anything done.
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christopherHatesAES
December 3, 2009
terrible customer service
I filed for a forbearance and these idiots didn't put it through and now my credit is hurt because of these incompetent A$$holes. Then when I try to complain and voice my opinion all the supervisor says it im sorry that happened is there anything else I can help you with?
Besides all this, you have to very 15 pieces of information when you try to do anything over the phone in an era of identity theft, what are these people thinking?!?
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BB1974
October 25, 2009
Harassment
My husband co-signed for a loan for our son with AES. My son has moved out of state but continues to make payments. Unfortunately, he is about 10 days late every month. His payment is less that $45/month.
AES calls my husband up to 4 times a day, emails him at work, calls our home 2 or 3 times a day and they are extremely rude and threatening. We don't even answer our home phone anymore because of this.
We have always paid our bills on time and have good credit ratings. I wish we could do something about this and stop this harassment.
Thanks
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CC Young
October 22, 2009
irresponsible unaccountability
This company is disgraceful. I have properly and responsibly paid my law school student loans for ten years without issue. Not until AES took over the payments did the unimaginable happen. I have paid every bill in full, never been delinquent, and yet I have and continue to be harrassed by dunning phone calls every day (really!), dunning letters weekly, contacts from five different collections companies - sometimes simultaneously, and suffered negative reports to the credit bureaus.
I have repeatedly and regularly documented and communicated my current loan status and lack of delinquency to no avail. Nice people get on the phone, realize I am right, apologize, say it will be cleared up, and it is not. The phone keeps ringing, collections keeps coming, and my credit is impaired. They do not keep proper records, refuse to correct whatever records they do keep, and persist in maligning a good customer for no reason at all. This is going on two years. Though an attorney, I am personally not litigious and have sought every means at my disposal to end this traumatic invasion of my professional and personal life. I have no choice but to now pursue suit. I wish I had an extra $60k to just pay off my remaining balance & rid my life of this disgraceful, careless and indifferent institution.
Please do yourself a favor and avoid doing any business with this company at all.
If you would like further information, please feel free to contact me at the Law Offices of Gulash and Riccio, Bridgeport, CT; 203-367-7440
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George Boeree
July 23, 2009
student loan
I paid off the balance of my daughter's student loan a year ago. Now, they want more money! They say that the balance on the bill wasn't the "real" balance, and that I had five dollars left to pay. They charged daily interest on it and never sent me a letter or bill or anything! They are incredibly rude on the phone and refuse to answer questions. This company should be sued and put out of business! And to think that the government and the colleges refer us to this company for help! I am outraged.
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DCstudent
June 26, 2009
Student Loans
Led me to believe that opting to the interest on my private-student loan, monthly, would in no-way effect my credit score if I ever couldn't pay it. Well, of course, now that I'm about to graduate (therefore, I have zero time to work) and I cannot pay my monthly interest - instead of helping me, AES has marred my credit so badly that now I can't even get anything through credit, even with a co-signer.
BEWARE of AES
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