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Christy Harris
March 30, 2009
Dishones, unorthodox business practices
With many problems to date with AES, the most recent concerns having my loan changed to a graduated payment plan. I was told I did not have to make a payment in the month of Dec. In January, I got a delinquent payment notice, again I was told that I did NOT owe the payment. I was apologized to and informed that the error was on their part but all had been taken care of. In March, I received a notice from a collection agency. Again, I called AES. This time they claim that I do owe the payment and late fees. (Even though they told me repeatedly that I did not need to make the payment.) Now I have their also unorthodox collection agency, Van Ru harassing me. This is making a very long story short. However, through research, I have learned that I am not the only customer this exact thing has been done to. In addition to various other schemes they have pulled off with not just me but many others. I encourage anyone who has ever experienced difficulties with AES to file with the BBB (where they have an "F" rating), the FTC, Attorney general of PA, as well as any other consumer protection agencies federal or otherwise. They MUST be stopped!
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September 19, 2008
Fraud and cheating
American Education Services, AES, has terrible customer service. After a customer service representative told me erroneous information about a modified graduate repayment system (MGRS) that it would A) not use forbearance time, and B) bring the account current and not make another payment due for 2 months I immediately received a bill due in two weeks (not two months). I called AES 13 times, and sent them an email which they assured they would respond to within 48 hours. They NEVER did, when I finally reached them via phone they denied everything and said it was my fault for delinquency. They customer service rep eventually hung up on my telling me he did not care about the inconsistencies within the company and about the companies reputation because all that mattered was that I repaid my loan because I borrowed the money.
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