American Express Gift Cards

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Business & Finances

Contact Information
United States

American Express Gift Cards Reviews

DontBuyAmexCards March 16, 2011

Inactive!

I bought $2000 worth of American Express in 8 gift cards to give to customers to create goodwill. 1 card I had not yet given out. One customer called me to tell me her card was not working. I had Amex check the other card I still had and found out that one also was not activated, even though I have the activation receipt! The Gift Card Resolution team was willing to send me a replacement for the 2 non-working cards I had in my possession. Now I am left with going back to my customers and asking for those cards back. More than likely, they tried to use the cards, said a few choice words about me and just discarded the non-working cards. Now to replace them and try and minimize the bad-will this has created, I will be taking a loss of another $1600. Amex won't replace the cards from the receipt or even credit me back the processing fee unless I can produce the non-working cards from my customers. DO NOT BUY Amex gift cards to give to anyone you actually like, or you could have your gift blow up in your face like this has for me!!

Gina December 19, 2008

Card Activation

I bought a $50 American Express gift card from CVS in Diamond Bar for my brother-in-laws birthday. Three days later he tried using the card and it was declined at three places. Turns out although the receipt claimed the card was activated it was not and contained a balance of $0 not $50 that was charged as well as a fee of $4.95. I called AMEX customer service, they told me to fax over copies of the receipt of purchase, front and back of card, it's packaging and my state issued ID. I had this problem happen months ago and CVS called AMEX and resolved the problem within minutes and CVS issued me a new card in store. Now CVS has a "new policy" with AMEX and customers MUST go through AMEX exclusively. I think I'm getting the run around as I've read has happened to MANY other unsuspecting customers. I think a class action lawsuit may be in order! As well, if I don't get satisfaction from AMEX I will see if the local Los Angeles TV news stations want to hear the story of the big card company AGAIN ripping off the hard working consumers!