American Express Gold

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Category: Business & Finances

Contact Information
531 Thomas rd, Bolingbrook, Illinois, United States

Phone number: 630.783.2051

American Express Gold Reviews

Kevin Wilson March 26, 2011

annual fee

I recently received letter correspondence and email advertisement since the month of January 2011, asking me to join AMEX . the attraction to me was NO ANNUAL FEE the first year, I signed up for the card. Upon receiving the card and letter I called the number to activate the card. In the conversation I asked the rep does this card have an annual fee waived for the first year and her answer was yes, I believe her name was Stacey. Upon receiving my statement I noticed that there was a fee for 125 dollars in annual fees. I contacted AMEX and got no resolution, the tone of the LEAD REP was I'm sorry and are you going to continue to use the card? Very mean and cavalier. I feel this is a case of BAIT and Switch which is clearly a violation of Illinois credit law. I want this matter resolved and the fee waived for the first year. I have contacted my attorney and he is prepared to move forward with this matter. I WANT RESOLUTION!

mke April 13, 2009

Cancelled card--no warning

I have read over several other complaints with the same basic heading and I guess I can just say DITTO. I have had my amex since college (which they practically forced on a college student--who has no income anyway). Anyway, for the past 20 years I have always kept up payments no matter what because I cared immensely about my credit score plus I felt privileged to have an American Express card. No longer.

I got into a little trouble (like others lately) but I made a payment plan with the Amex rep over 6 months. She never told me my card would be canceled or anything negative would happen. She said that it wouldn't even be reported to the crediting reporting agencies if I paid the debt. I was on the last payment when I got a letter in the mail saying that my Gold card was being cancelled. WHAT? Also, I have an American Express Blue which I had been paying on time (it can carry a balance with interest) and had not had any problems with it at all. BUT, they cancelled that card as well. Double WHAT.

When I called American Express, I also (like others) was answered by someone in a far away country but the accent was so incredibly difficult to understand. However, I could make out that he was telling me that he couldn't tell me why it had been cancelled. Well, I didn't think that was sufficient. Transfer me to a supervisor. I got cut off a few different times as well.

I have spoken with a few of my close friends (since this is an embarrassing situation) but have found out that it has happened to a few of my friends who didn't even have ANY negative actions on their accounts. It seems like American Express is just picking and choosing and axing those they just feel like letting go. Too bad because I had been an excellent payor (as I should be) for 20 years. Oh durn AmEx. I'll never go back. However, I have been sent several letters asking me to come back--for a fee. And yes, the fee varies per letter as well. It seems to me that American Express isn't the icon it once was and I wouldn't even feel proud carrying that card anyway.

I hope there is a class action law suit because for once in my life, I would actually sue someone.