American express took $6000 out of my Business Check account without my authorisation, just because one of my cleints did not recognise the business name on is statment 6 months after the event. The cleint owed me the money now i have to track him down. He has moved his business. What change now. American Express have no right to do that without contacting me.

I was hit with a late fee on my credit card ($38) because my payment hadn't been received on the 26th of June. I had, however, posted a payment that was 3x the minimum amount due on the 3rd of June (23 days prior to the next due date).

If the account runs on a 30 day billing cycle, how is it that I can be charged a late fee for not paying on their due date, even though an advance payment had been received?

This is an outright fleecing, and American Express has showed no interest in providing good customer service nor removing that late fee.

Today american express representative (gold charge card) told me that they are not going to authorize my charge since, according to him I did not previously, within the last 6 months, charge bigger purchases on their card (this was inaccurate as the representative later admitted- there were big charges that I have paid off within the time limit!). He was illogical, and could not provide any reasonable explanation why he is refusing the charge.

This is a paradox. Amex would disallow to charge the card and then tell me that I do not charge their card enough!? On top of that, the representative was insisting that I need to pay upfront to them, from my banking card and then he would authorize the charge?! There is no rhyme or reason to such behavior. What kind of business are they? It seems that american express people are allowed to do whatever they want. Do they even have managers there, none ever is availabe.

It does feel abusive, I have to say. Such business behavior needs to be investigated.

Just about everyone I speak to, tell that American Express credit card representatives continue to abuse their customers by cutting down previously issued credit, disallowing any bigger purchases, stopping payments or arbitrarily canceling cards. However, they keep charging annual fees for their cards, that fail to provide services. Is there anyone out there to investigate such practices or amex people can do whatever they want, no matter how absurd? Are there any laws that protect the consumer?

Good business reputation is hard to gain and easy to lose. American Express has lost it fully.

American Express cancelled our cards for no reason, no late payment, paid in full every month, cancelling our card immediately after acknowleging the payment. Then to transfer our points they want to keep 5, 00 of them for a $25.00 transfer fee - not in their paperwork either.

Boycott American Express
American Express does not value customers.

American Express can and will cut your credit line at will! Additionally, they no longer move any of your available credit between cards!

Most importantly, thier revolving 'Plum' card is worst of all. They cut our credit line down around 80% on that card even though we had no outstanding balance. And no late payments on any cards.

Furthermore, American Express sends out requests for financials sometimes, and though they are optional, if you don't send them in American Express will cut your line down though they give you no warning of this either.

Boycott American Express. They have no regard for your history, how long you've been a card member, how dependable you are with payments, or how much you've spent with them in the past. They could care less.

The only way to show them that this total disregard for customers is unacceptable is to hit em where it hurts, their wallet. Boycott American Express. Stop using the American Express Card. It may have a few perks, but when you you think you can depend on them, they'll screw you in a heartbeat.

Check out this quote: "Tom Sclafani, a spokesman for American Express, said credit lines offered when the economy was booming might not be appropriate when growth contracts. The company has been cutting credit lines based in part on the overall debt level of the business.
“What we are trying to do is strike a balance between a customer’s spending needs and managing credit risk, ” he said.

American Express offered the first credit card tailored to small business 20 years ago. Other companies came onto the playing field over the last decade, when a healthy economy turned small businesses into a lucrative source of new accounts as the consumer market became saturated."

Source of quote: http://www.nytimes.com/2009/06/19/business/smallbusiness/19credit.html?ref=business

I recommend all small business owners to save more to self fund and boycott American Express. They won't be there when you need them. They don't deserve your business. They cannot be trusted or depended upon.