American Express
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Category: Business & Finances
Contact Information
United States
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American Express Reviews
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July 24, 2008
Cancelled my card
I work as consultant have AMEX BUS & PERSONAL CARD. AMEX REDUCED MY BUS LIMIT TO 1500 - now out of blue cancelled my personal card. I make 100k + a yr only owe house and car payment. I think they discriminate against women >55, and single. I have paid account in full and even over paid them. Have had my cards over 10 yrs. It is hard to travel without credit cards and by choice I chose amex - now they screwed my credit report by canceling. I'm looking into lawsuit. My employer reimburses me every 2 weeks and I pay balance every time. This is not justified
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July 23, 2008
It's so sad to know that machines are now dictating the relationships that banks have with their customers
I have been, I mean I was a card holder since 2004. A card member in good standing I might add. Then one day I got a check offer from Citibank (my other credit card) offering me a fixed APR on the life of the balance transfer. Even though I had a low APR at American Express the Citibank offer was lower.
I went through the steps of transferring the balance and made an error. I added a few more hundred than I thought I had. Citibank pulled the check, American Express froze my account and fined me $38. Understandable.
That day that the confusion occurred I made a large payment to unfreeze the account. As I understood what was a mistake was a mistake that I created. But as a good customer I paid immediately the amount due and more.
The next statement I noticed that my APR for American Express went from 9% to 28%!!! I calmly called the company and asked for a reduction. After 4 different people and perhaps an hour on hold I was told that a COMPUTER reevaluated my account and none of the HUMANS could do anything about it.
So good standing and credit rating aside if you do make a mistake be prepared for an APR increase regardless of anything. It's so sad to know that machines are now dictating the relationships that banks have with their customers. I will never use American Express again and I will make sure as many people know about this as possible. It's disappointing because I thought I had a good relationship with Amex.
Oh and I plan on getting that money out asap since the APR is also applying to my current balance!
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July 23, 2008
They change rules
I charged one purchase of about $8, 000 to my Amex Gold business card.
Before approving they called me and told me it was a charge card not a credit card, and that based on my past patterns this card would not support the $8, 000 charge. They made me pay $4, 000 by bank transfer before approving the charge. BUT this is not my complaint, I can understand this and they do disclose the information I was just suprised that it happened.
The problem came 3 weeks later...
I was billed for the balance, and the due date was June 1. On May 29, they called me and asked me where the payment was. They informed me that my account was on HOLD and I could not charge any more.
This put any recurring charges I had set up to the account at risk. I ended up making a payment in full by the end of the day.
The complaint is that they changed the rules. After sending me a bill with a due date of June 1, they called and insisted on payment by May 29. They spouted some mumbo jumbo about why but I think every reader recognizes that what they did was change the rules in the middle of the game. If they wanted charges paid by May 29, they should have told me so up front, not last minute holding a gun to my head.
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July 17, 2008
Bad experience
After a series of phone calls, my husband called the 1-800 number and was assured his account is in order. Since that time we have gotten two more calls. Today, I lost it and called in. The operator can't tell me the problem. When she mentioned our daughter's name, I assured her she did not have a card and was not on her dad's (Jim Ellington). We argued when she could not believe two men named James Ellington could both have daughters named Deborah. Go to PEOPLE SEARCH.com
James (Jim) Calvin Ellington, Raymond, MS
there it lists our family. Leslie, Deborah, Angela
Then look at James R. Ellington, Madison/Ridgeland, MS
there it lists his family...Bethany, Deborah, Ford, etc.
When this problem is solved, please advise me. I feel harassed and unbelieved, when I was only trying to help AE solve this error.
I want to hear from management.
Leslie H. Ellington 601-857-0906
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July 15, 2008
Unfair business practices
I thought when I first wrote the title to this post that it might be a bit harsh - but no, I think it’s right on target. Up until recently I was a very devoted American Express Customer. I had my personal Platinum card, and through their “Open” small business program I had a Blue card (revolving credit) and a Standard Gold card for travel/expenses.
I used them extensively for about 9 months. Running between $4k and $8k a month through them. (Of course AmEx making 3-5% on each purchase, right?) I bragged about them, I told many people how glad I was to have signed up for the program. And then the hammer dropped. As (what I’m assuming) a part of the consumer credit crunch, AmEx has been tightening the reigns of who is and isn’t WORTHY of their patronage.
A few times they told me I had gone “out of my usual spending pattern” and they suspended my card. (I charge airfare, hotels, auto rental, and the occasional peice of equipment to that card - always when it’s billable to my customers). I was concerned, but tried to chalk it up to “they’re protecting me.”
Then the worst case happens. A customer slow-pays me (you know who you are, don’t make me publish your name) and a pre-arranged payment to AmEx (through their website) bounces. First time I’m even so much as being late on the card, I call them immediately and explain the situation to someone who was nice albeit in hindsight quite clueless. They tell me that it’s no problem, that as soon as the payment is made my account will be in good standing and that I can continue to use it. I log into the website and it tells me that my charging ability is suspended.
Two days later the payment comes in - I *IMMEDIATELY* go to www.americanexpress.com and schedule the payment. Within seconds of making the payment (probably immediately afterwards) the website updates that my accounts are CANCELED. I call in - speak to a Mrs. Dodi who explains that it’s automatic after a payment is returned and that in 24 hours (after the payment has debited from my account I’m assuming) we can go back in and re-activate the account. I guess this is designed to keep me from going to my bank and having them disallow the $6, 000 payment I had just made to them.
I call back - I’m immediately told by Mrs. Dodi that there is nothing she can do, that the account is irrevocably closed and that there is no appeal process. I explain the situation, I was traveling at the time and had no way to pay the hotel/car that I had out. The long and the short of it - American Express has put me out of business. Without mercy, without so much as an “I’m sorry.” they have bankrupted me. The money I spent building my business is gone for good, my investment tanked completely.
So my advice to you - if you’re considering American Express for your small business finances - DON’T. They will suck you in, get you to depend on them, and then turn on you the first time you have a spot of trouble.
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July 8, 2008
Don't waste your money on it
American Express has the Account Protector Program that claims to suspend all charges to your account for up to two years in case of involuntary unemployment. I signed up for it and for over three years I was paying up to $80 a month for it. When my employment contract was involuntarily terminated, I was refused all benefits that this program promised.
I urge all to stay away from it.
Don't waste your money on it.
Just treat like the other annoying telemarketers.
They just want the money.
They'll stipulate conditions in fine print that you can't fulfil.
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July 4, 2008
They’re trying to kill my business.
In 2001, I took out an American Express/Costco business card. Over the last 7 years I have charged and paid off up to $75000 per month in charges, and almost a million dollars in trade with Amex. I realize that this is small change to them, but it has been the lifeline of my business. I have moved most of my recurring accounts to auto pay with Amex (bad mistake).
On June 1st, I moved my business to a new location after 9 years. On getting the change of address request, it came to light that Costco had confused my father's (same name) social security number. We share the same first and last name, different middle name. Evidently, when the Costco employee pulled the file, he pulled my father's Costco business membership and assigned the card to that social security number.
Over the years, I've had to go through various security checks (such as increasing my spending limit to $75, 000). Various forms have been filled out with MY social security number, so this is not the first time I've given them my social. So upon "discovering" the discrepancy, I was asked to send them a copy of my social, a tax return, a current utility bill and a notarized form saying that I provided these in front of a bank officer. No problem.
When I called to check up on the progress, I was informed that I was a fraud, to discontinue using the card and then I got hung up on. Every subsequent call has, after a half hour of explaining the details, led to a "someone will get back to you" response. Evidently the fraud division at Amex doesn't like interruptions, because no one in customer service will connect me, and they tell me that once a fraud case occurs, no details are let out until the resolution.
The resolution, it seems, is to go back over 7 years of my bills and do chargeback’s against accounts that will accept them. What this is doing is creating a bad credit account with all of my vendors. So Amex is committing fraud by getting money back from my vendors for bills that were paid by me. My vendors are closing my accounts and not letting me pay with alternate credit cards because "I" have initiated all of these chargebacks.
Meanwhile, I'm sure that this is costing Amex a fortune to go back and do all this. And I call every other day to ask that they stop and, at least, call me and try to rectify the situation.
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May 30, 2008
Credit damaged
I would like to file a complaint regarding American Express. I am a small business owner and I am extremely particular about my credit. With a lot of hard work, years in the making, my credit score was nearly perfect.
Because of the flexibility of the American Express Platinum card and it’s advertised “no preset spending limit”. This is advertised on all of there web sites, TV and print advertising.
(COPIED FROM THEIR WEB SITE)
Airport Club Access
Exclusive amenities at boutique, resort, and luxury hotels
Platinum Travel Service
No pre-set spending limit
The Membership Rewards First® program
Platinum Card Concierge Service
By Invitation Only® Events
I applied for and received this card and paid a very high annual fee ($450.00 PLUS $250 for each additional card holder) for this privilege so that I could use it for larger purchases.
Later, because we are launching a new business I also ordered anther American Express revolving card and a line of credit account. All accounts were solely based on personal credit and I was told that up front.
American Express extended numerous solicitations on the platinum card to pay some of my purchases over time. You were instructed to request to pay over time and then they would take several days to approve. In order to help finance my new business, I also took advantage of that offer.
I paid fully and on time according to the terms of my agreement. I never made a payment late. I had only used a percentage of the credit available to me on the line of credit and the revolving card as they came with a preset limit that I was given in writing.
I purposely kept my spending below the max available so that it would not adversely effect my credit score.
Bait and switch ... I was shocked when my Platinum card was declined for a small purchase. I contacted American Express and was told that they had decided to give me a “credit limit” that was less than my current balance on the card and that I was over their newly imposed limit. They gave me no reason for doing this and gave me no advance notification.
I had recently written a check from the line of credit to cover some other purchases. I had checked the available credit prior to doing this and it was sufficient to cover the check. Several weeks later I received letters in the mail saying they had reduced my limit on my revolving card and my line of credit account.
I called and asked if the check would be honored as I had written it prior to them reducing my limit. They refused to honor it and returned the check. (costing me fees)
Their reason? Because I didn't have a Dunn & Bradstreet number. I've requested a number from Dunn & Bradstreet and have never received one. Yet remember that my line of credit was secured off of my personal credit, not my business credit worthiness.
This matter has had a severely negative impact on my credit score. By reducing the credit limits, it looks as though I was maxed out on my available credit which causes your score to drop dramatically. Not only has it limited my credit line with American Express buy has caused me to be declined by others because of the negative impact on my credit.
Not only is this False and deceptive advertising and “bait and switch”, This is an unethical practice and I feel American Express should be made to honor their agreements. Especially with regard to the fact that they charge exorbitant membership fees for the “privilege” and then renege on the original offers.
I would like my original terms restored immediately and the information corrected with all credit bureaus. I have attached my most recent statement that shows on page 1 the new "pre set line".
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May 29, 2008
AMERICAN EXPRESS REDUCED CREDIT LINE AND DAMAGED MY CREDIT
I am a small business owner and I am extremely particular about my credit. With a lot of hard work, years in the making, my credit score was nearly perfect.
Because of the flexibility of the American Express Platinum card and it’s advertised “no preset spending limit”. This is advertised on all of there web sites, TV and print advertising.
(COPIED FROM THEIR WEB SITE)
• Airport Club Access
• Exclusive amenities at boutique, resort, and luxury hotels
• Platinum Travel Service
• No pre-set spending limit
• The Membership Rewards First® program
• Platinum Card Concierge Service
• By Invitation Only® Events
I applied for and received this card and paid a very high annual fee ($450.00 PLUS $250 for each additional card holder) for this privilege so that I could use it for larger purchases.
Later, because we are launching a new business I also ordered anther American Express revolving card and a line of credit account. All accounts were solely based on personal credit and I was told that up front.
American Express extended numerous solicitations on the platinum card to pay some of my purchases over time. You were instructed to request to pay over time and then they would take several days to approve. In order to help finance my new business, I also took advantage of that offer.
I paid fully and on time according to the terms of my agreement. I never made a payment late. I had only used a percentage of the credit available to me on the line of credit and the revolving card as they came with a preset limit that I was given in writing.
I purposely kept my spending below the max available so that it would not adversely effect my credit score.
Bait and switch ... I was shocked when my Platinum card was declined for a small purchase. I contacted American Express and was told that they had decided to give me a “credit limit” that was less than my current balance on the card and that I was over their newly imposed limit. They gave me no reason for doing this and gave me no advance notification.
I had recently written a check from the line of credit to cover some other purchases. I had checked the available credit prior to doing this and it was sufficient to cover the check. Several weeks later I received letters in the mail saying they had reduced my limit on my revolving card and my line of credit account.
I called and asked if the check would be honored as I had written it prior to them reducing my limit. They refused to honor it and returned the check. (costing me fees)
Their reason? Because I didn't have a Dunn & Bradstreet number. I've requested a number from Dunn & Bradstreet and have never received one. Yet remember that my line of credit was secured off of my personal credit, not my business credit worthiness.
This matter has had a severely negative impact on my credit score. By reducing the credit limits, it looks as though I was maxed out on my available credit which causes your score to drop dramatically. Not only has it limited my credit line with American Express buy has caused me to be declined by others because of the negative impact on my credit.
Not only is this False and deceptive advertising and “bait and switch”, This is an unethical practice and I feel American Express should be made to honor their agreements. Especially with regard to the fact that they charge exorbitant membership fees for the “privilege” and then renege on the original offers.
I would like my original terms restored immediately and the information corrected with all credit bureaus.
Thank You for your assistance in this matter.
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May 26, 2008
Hardship Blue Card
Due to a surgical injury I was forced downsize and eventually close my business leaving an upaid balance of 36, 000 on a blue american express card which had a limit of 45, 000 at 8.9%. I wrote American Express CEO and SVP North America after 7 phone calls asking them to accept half the monthly payment at the same interest rate until I could settle my medical malpractice case. I lost $300, 000 in savings, RE that had to be sold but paid all my bills on time. Finally In January of 2007 I was forced to accept PA welfare to handle my medical bills, food and try to live on $204.00 a month. I provided AMEX with details of the filed lawsuit being handled by one of Philadelphia finest malpractice law firms, documentation from PA welfare. There is no hardship plan whatsoever, they insisted that I pay the $850.00 a month or made it clear I would have my 750 credit score ruined. I should add that I have continued to pay the gold card which as a very small balance. And I have been an AMEX customer since 1974 while still in college.
I pointed out that had I simply pulled out the remaining 10k on my credit line, put in the bank and paid the min. due no one would have cared. I did not ask for 'deal' but even the best prepared people with gold cards and assets are not immune to unforseen medical accidents. Beware of Mr. Axelrod, he has no soul and frankly gives the impression he could care less. Everyone of the rank and file was sure they would help me after 34 years and proof from the state of PA and my lawyers. NOPE.
I would like to use the internet to find others who have worked their entire lives to have their futures destroyed by AMEX .. I only asked for six months of help.
Why dont we all pitch in to buy a full page ad in the NYTtimes addressed to the stock holders of AMEX and the CEO. Your thoughts?
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