I only had my account two months I was emailed tell me my card was no longer open due to my credit score dropping this was after I payed my account in full just nine before they closed my account I was not suprise due to them need my income to be verifed and my account put on hold within the first month after the account was open I know my credit have not dropped because I have only one other credit card and a car note that is payed on time each month

I found that both my Amex credit and charge card had been used this year, both for the same amount total almost £3000.00. The problem is both cards are old expired cards from 2 years ago. This is not the first time that somebody in Amex has pulled this scam with me, two years ago the same thing happened for a 5 figure sum, again on 2 different cards that had both expired long ago. I thought Amex were one of the best companies around, but now they are showing that they are nothing more than common criminals. Nobody can use expired cards, that is unless you work for Amex. I wonder how much they have stolen from me over the many years I have trusted them. I will never have online statements from any company again.

American Express takes too long to process people's payment information. They need to hire more people to manage. Maybe they should think about getting more building space.

Ok American Express Costco card . your computers cant think, your cs service department operates with no regard for human error, but yet you have made the error way out of control by total lack of inter company communication. my problem has been on going for 6 months and no one has taken authority and cleared it up correctly. like im going to pay ur jacked up interest charge when you where to lower the rate back down to 9.24 and it takes you more than a month. you are not acting like a partner to costco and there massive membership customers when you are not willing to honor working something out that has spun so far out of control case 7 different people at

AMEX handle a problem, dont return calls, dont leave call back numbers, totally unwilling to work with small business, so next i call Costco and have them help me get things right. please help me out or i will drive negative people and press to help me be heard loud and clear!

Canceled card with no notice
Complaint Rating:
Company information:
American Express
United States

I have had my amex green card for 2 years and delta skymiles amex for 6 months. I have always paid my balances in

time with out any latepayments in last two years.

AS i went for my marraige in india. i bought necklace worth 4500 dollars. they suspended my account and they want

to verify my information with in 5 days. As i was busy in the marraige, i could not contact them in time and they

cancelled my account. I tried to reach them with in 5days and i was kept on hold for 35 mintues and later they

gave me another number. when i try to reach that number, i was transfered and transfered and i could not contact

them in time. i contacted customer service to reinstate the amount for 10 times. now they want me to pay the

amount in two weeks. i am completely broke as they have cancelled the creditcards.

I waited for 30 minutes (timed it on my cell) until a person reading from a script (obviously not in the US), with

a very heavy accent, told me that because I had something unfavorable in my credit report, my card had been

canceled.

The rep told me he didn't know, but that if I wanted my card "re-instated"

I told him that was perfectly ridiculous and asked to speak to a supervisor. The rep cut me off.

I called back again, and then, after telling the same story to another rep, she said she would transfer me to a

supervisor.

At first I was mad. Then I felt hurt. I have used this card ethically for 2 years, and always paid my bills. My

credit score is very good, it is 724.

My sense is that AMEX will be doing this to hundreds of us Americans over the coming months, and as they lay-off

thousands of employees, those trying to communicate with them will be waiting for hours on the phone, and never be

able to resolve problems.

I, like many Americans, needed my credit card for making reservations for business travel, shopping at Costco, and

purchasing business supplies because of this sudden credit card suspension, i was not able to book the ticket and

i lost my job.

We are going to see greater repercussions; other businesses rely on us using our credit cards online, and during

holidays. It will be interesting to see what happens to this "house of interconnected cards" as the months roll

on.

We taxpayers may have bailed out the banks, but the banks are holding us up with threats of cancellations, higher

fees, and trumped up charges.

Beware of American Express. I look forward to a class action suit against them!