I am so furious with American Express !! I have been nothing but great to you people! I have made my payments on time and have gave you people NO reason to do what you have done to me! I am a small business owner and so YES I am going to incurr debt. HELLO! You people have went and stuck your nose into my other affairs and determined that you need to reduse my credit line. Why in hell are you concerned with anything but what trust you and I have built together. American Express has taken away HALF MY CREDIT LINE!!! Now it apperars as though I am a dead beat! You have left me with $256 of credit. So now in turn my Credit report LOOK LIKE SHIT!!! So thanks to you I am sure every other creditor out there is going to follow suit because of YOU!!! It looks as if I have maxed out my American Express Account when I only used 50% of my credit line. So as a thank you we will NEVER accept American Express Credit Cards in our merchant terminal and as far as that goes will never use your card I use to carry in my wallet. You will get terrible PR from us rest assured!!! I have to admit other business owner have told me that they have had similar account issues with you guys, but I thought surely not me as my company and personal credit have been excellent and outstanding. So thanks to whoever is sitting behind their desk and made this desion I AM SURE YOU HAVE NEVER WENT OUT ON YOUR OWN AND TRIED TO BUILD A BUSINESS YOU JUST HAVE THE COMFORT OF DOING WHAT YOU DO WITHOUT IN YOUR LITTLE COMFORT ZONE!!!

This review comes to you after 3 months of attempts to get things corrected with both my CC company and the United Airlines.

During a business trip I was in line at the easy check-in machine. During that experience and while speaking to two of my colleges I was given an opportunity to buy a first class upgrade on my return trip. I was flying from Richmond VA to San Francisco CA. It was two hops to get home, one to Chicago, IL the next back home to San Fran's airport.

The first leg was the shorter trip and the offer was for 145 US dollars, I refused and then the next Upgrade appeared to be 147, for which I thought was for the second longer leg. I accepted the offer. The machine printed my tickets and I immediately looked for my first class ticket. Instead I received a bill for and notice that I had upgraded my miles for an additional 4000 + and it cost me 147 US dollars. I went to the counter to explain that I had made a mistake and that I wanted my money back. i was told that I couldnt be helped but that here is a number to call. I had some time so I called to find out there is no refund on award miles. How could this be, I am a frequent flyer that already has over 250, 000 miles to my name. I tried to escalated only to be treated in a hostile manner and then hung up on. The customer service agent when requesting his ID, told me it was MAN, I hardly believed this to be true.

I called my CC company, Americann Express, that customer service agent told me that it was not in the system so no dispute could be made. I waited patiently for it to appear on my online statement and I disputed it. I called in and explained the above. Later in the month I saw that the dispute was denied, I called again and the American Express person place the dispute again after hearing the tale that you just read. 30 days later I received a notice from AmEx that I would need to place my dispute in writing. I did with 36 hours mailed my written letter to AmEx.

United came back to say that I had used the "Upgrade" on the flight and they would not return the funds. I called back and explained even in the abstract where I did get the miles, with 250, 000 in my account, I could easily have used the first 250, 00 and not the last 4000 that I was duped into buying.

I have canceled my credit card with AmEx as they did not reach my claim but took United's response at face value. I have ceased to fly UA from this moment forward and think that everyone should be aware of the gouging that United Airlines uses to take money from weary travelers.

Now I am flying AA, lets see if their customer service is geared towards the consumer as well as the bottom line.
Damage Resulting = I was charged 147 dollars when I should have been protected against the large corporation.

This past Saturday I received a non-specific letter in the mail stating my interest rate would increasing, "due to current economic climate". I have an excellent payment history. They are also raising the late charge from $19 to $29. The letter "helpfully" pointed out that one can avoid late charges by paying on time. I couldn't find any specific information about how much the my card was rising. I phoned and was told to see the back of the letter. There, in tiny print, possible font size negative 8 or something, I saw words printed. I had to find reading glasses to view the minisucule print and learning my rate was rising to just under 16% from almost 11%. The representative couldn't offer my any information, except to repeat the vague wording of the letter and reiterating that everyone's rate was increasing. Let me get this straight, one acts irresonsibly with AMEX credit and your rates rise. One always pays AMEX on time, and . . . your rates rise . . . I guess I'll be using my Discover card, with its single digit interest rate and recite " American Express - Be Sure to Leave Home Without it . . ."

I was not using my card, fact I was issued a new card in November but as of March had not yet used it so decided to cancel. It took me over 26 minutes on the phone listening to David the customer representative lecturing me on my decision and furthermore he refused to cancel the card unless I listened to all the reasons why I should not cancel I was very insulted by his talking down to me and trying to force the card on a customer. I was also concerned as a small credit is due me yet the 'customer service' did not offer that it would be refunded nor did he have anything pleasant to say at all to me for the whole of the 26 plus minutes. Is this customer service or torturing customers? I definitely would think twice about renewing with American Express after experiencing how I was treated by David and his boss Larry today. Shameful!

American Express is terrible. I hope their executives all get fired and the company goes bankrupt. Get rid of the Board!