Dear American Express,
Please note that I will no longer be using your services or charging anything to your credit card. Because I was laid up sick in bed for 10 days, I was late making my whopping $15 payment. As a result, you are charging me a $35 late fee & increasing my APR by 106%. This is after 15+ years of being a “Card carrying member”. No wonder people & businesses are running from you guys in droves & going to MasterCard & Visa. I no doubt am doing the same.
Now, I can’t say anything bad about your customer service representatives because I never actually spoke with anyone. “To better service my request”, you have decided to go with an automated phone system. After numerous automated menus & requests to enter my credit card #, I finally had to simply hang up. I’m still trying to figure out how this better serves me. Trust me when I say this, and I’m one of many customers that feel the same way- you’re not “better servicing my request”.
I know that I am not one of your bigger customers, and losing me won’t do anything to your bottom line. Heck, you’ll make up my missed business on whatever poor schlub you rope in to signing up for your card when you give them a free t- shirt at your kiosk at the airport.