I have always paid on time and have the card for about a year. I went to use it the other day and it declined which shocked me since I have a very low balance and well away from my credit limit. I called in to tell them my card was damaged since the magnetic strip on the back had many scratches which I thought was the problem. I had already checked online to make sure there wasnt nothing fraudelent going on and everything looked good with my balance. I called customer service and pushed the option that finally I found that said something about a damaged card. I waited for near 15 minutes before I talked to a human. The lady on the phone seemed very nice and said she would issue a replacement card. She put me on hold and came back on and said she would have to transfer me to the credit department before she could issue a new card and I asked why and she again said she would have to transfer me to the credit department and I said OK. Another 15 minutes went by and I finally hung up. I went online again and the account looked good. I didnt think much about it and would call back in a few days when I had time to waist an hour of my time on perma-hold. Two days later I received a letter in the mail stating my account had been closed due to "the short peiod of time you have been a cusomer with American Express"! I was outraged, I have never been late and have a small balance on the card. I am outraged and will be writing a formal letter to them. I will never do business with this company again. I have seen many complaints on the net lately very similiar to mine. I am not waisting my time calling customer service I will write a formal letter and make sure I send several of them with different attention to on them. Again I dont care if they offer to keep me or not they can take their card and business and shove it up their ass!! I have never had a credit card company do anything remotely like this.