Feb 22, 2009 reservations made Double Tree Hotel.
May 27, 2009 Called to add a second person to the second room.
Diana at American Travel cld the hotel. Put me on hold. Upon return told me the hotel was not accepting resrvations, closed to college students month of August. I said, when we get there we won't have a place to stay. Answer, yes, therefore I cancelled the reservation and asked if my credit card would be credited, she said yes.
Now I see I am being penalized for the cancellation. Question how can one be penalized when there would not be a place to stay in August.
5/30/09 cld American travel again spoke with Clifton who cld the hotel and came back with a different story. They were honoring the rooms already booked. Now why did Diana tell me different? I would not have cancelled. Misinformation was given and therefore I should be credited the $540.92 to my American Express card. This penalty should not be applied in this case. This is still May several months from August and not a last minute cancellation. Misinformation was communicated therefore I should expect to see a credit on my credit card. Thank you for your prompt attention to this matter.
I may have to take this to a higher authority if not resolved.
Check google and you will see UMASS Lowell has aquired Doubletree.
Your American travel reps need to understand and communicate the americans in the way Clifton did. Diana did not inform correctly nor clearly.